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Operations Performance Manager Jobs in Danvers, MA

Harvard University

Operations Manager

Boston, MA · On-site

A 24 hour operation and oversees frontline and administrative staff, daily service delivery ... Staff Leadership & Performance Management * Directly supervises Transit administrative and ...

Citi Trends

Store Manager

Methuen, MA · On-site

Position Summary As a Store Manager , you are responsible for leading all aspects of store ... Summary of Key Responsibilities Store Operations & Performance * Lead daily store operations to ...

Deloitte

Performance Tester

Boston, MA · On-site

... manage and prioritize multiple tasks in a fast-paced and dynamic environment • Strong ... operational outcomes Qualifications : Required : • 5+ Years of Proven experience as a Performance ...

Deloitte

Performance Tester

Boston, MA

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Engineering as a Service provides complete design, implementation, and technology operations ...

UHS

Performance Improvement Manager

Jamaica Plain, MA · On-site

Responsibilities Performance Improvement Manager Opportunity - Arbour Hospital is an important ... clinical and operational information * Understanding of healthcare regulations, including DMH ...

UHS

Performance Improvement Manager

Jamaica Plain, MA · On-site

Responsibilities Performance Improvement Manager Opportunity - Arbour Hospital is an important ... clinical and operational information * Understanding of healthcare regulations, including DMH ...

mjh

Operations Manager

Boston, MA

What You'll Do As Operations Manager, you'll be responsible for the day-to-day performance of the Front Desk and Housekeeping teams. You'll work closely with department heads and the Assistant ...

mjh

Operations Manager

Boston, MA

What You'll Do As Operations Manager, you'll be responsible for the day-to-day performance of the Front Desk and Housekeeping teams. You'll work closely with department heads and the Assistant ...

Meyer Jabara Hotels

Operations Manager

Boston, MA · On-site

What You'll Do As Operations Manager, you'll be responsible for the day-to-day performance of the Front Desk and Housekeeping teams. You'll work closely with department heads and the Assistant ...

Walgreens

Pharmacy Operations Manager

Haverhill, MA · On-site

... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

Walgreens

Pharmacy Operations Manager

Methuen, MA

... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

Walgreens

Pharmacy Operations Manager

Medford, MA · On-site

... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

Walgreens

Pharmacy Operations Manager

Arlington, MA

... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

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Operations Performance Manager information

See Danvers, MA salary details

$32.8K

$67.1K

$125.3K

How much do operations performance manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for operations performance manager in Danvers, MA is $67,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $81,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Performance Manager, and why are they important?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.

How does an Operations Performance Manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

What does an Operations Performance Manager do?

An Operations Performance Manager is responsible for monitoring, analyzing, and improving the efficiency and effectiveness of an organization's operations. They set key performance indicators (KPIs), evaluate operational processes, and implement strategies to optimize productivity and quality. By collaborating with different departments, they identify bottlenecks and recommend solutions to enhance overall performance. Their work ensures that business operations align with company goals and deliver optimal results.

What jobs can I get with a BBM?

A BBM (Bachelor of Business Management) can qualify you for roles such as Operations Performance Manager, where skills in process improvement, data analysis, and team coordination are valuable. Common positions include operations analyst, project coordinator, and business analyst, often requiring knowledge of performance metrics and management tools.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What job categories do people searching Operations Performance Manager jobs in Danvers, MA look for? The top searched job categories for Operations Performance Manager jobs in Danvers, MA are:
What cities near Danvers, MA are hiring for Operations Performance Manager jobs? Cities near Danvers, MA with the most Operations Performance Manager job openings:
Operations Performance Manager jobs near you
Operations Manager

Operations Manager

Harvard University

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Harvard University rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

129th of 530 rated colleges and universities

Job description

Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join Harvard University Central Administration?
Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.
Job Description
Reporting to the Associate Director of Transit Services, the Operations Manager is responsible for the day-to-day management and continuous improvement of Harvard University's Transit operations. The role supports:
  • A 24 hour operation and oversees frontline and administrative staff, daily service delivery, customer service, and compliance activities across fixed-route daytime and evening campus shuttle services, accessible van services, on-demand evening transportation, and charter services.
  • Requires evening and weekend hours.
  • Ensures reliable, safe, and customer-focused operations while supporting strategic initiatives and projects led by the Associate Director and Managing Director of Transportation Services.
  • This position collaborates closely with the Fleet Management team and provides operational support across Transit and Fleet as needed.

Job-Specific Responsibilities:
Operational Management & Service Delivery
  • Manages daily operations of campus shuttle, accessible van, on-demand evening, and charter services to ensure safe, reliable, and on-time performance.
  • Oversees shift planning, run assignments, route execution, and real-time problem resolution (service gaps, detours, vehicle issues, staffing shortages).
  • Monitors service levels, ridership, and performance metrics; recommends and implements adjustments to schedules, routes, and staffing to meet service standards and customer demand.
  • Coordinates with Fleet Management to ensure vehicle availability, readiness, and preventative maintenance scheduling to support service needs.

Staff Leadership & Performance Management
  • Directly supervises Transit administrative and frontline staff (e.g., drivers, customer service staff), ensuring clear expectations, accountability, and strong communication.
  • Participates in hiring, onboarding, and training new staff; ensures that all staff are properly trained on safety, customer service, route knowledge, and technology systems.
  • Conducts regular performance evaluations, coaching, and corrective actions in accordance with University policies and performance management protocols.
  • Supports professional development and cross-training to build a flexible, resilient operations team.

Labor Relations & Workforce Management
  • Works collaboratively with Area Trades Council (ATC) and Harvard Clerical Technical Worker's (HUCTW) leadership, represented employees, and Human Resources to support the effective administration of collective bargaining agreements.
  • Manages day-to-day application of work rules, overtime, scheduling, bidding processes, and attendance policies in compliance with union contracts.
  • Helps resolve workplace issues, grievances, and disciplinary matters in partnership with the Associate Director, HR, and union representatives.

Customer Service & Stakeholder Engagement
  • Acts as a visible, accessible point of contact for campus stakeholders, students, faculty, staff, and external partners on operational matters.
  • Oversees customer feedback channels (email, phone, web forms, apps) to ensure timely response and resolution of inquiries, complaints, and service issues.
  • Supports the Associate Director in communicating service changes, disruptions, and special event transportation plans to the campus community.

Compliance, Safety & Risk Management
  • Ensures day-to-day operations adhere to all applicable federal, state, and local regulations (including DOT, ADA, FMCSRs, and Clean Air Act requirements), as well as University policies on drug/alcohol testing and workplace safety.
    • Partners with Risk Management, Environmental Health & Safety (EH&S), and HR to reinforce a strong safety culture, including participation in incident reviews, safety audits, and corrective action planning.
    • Maintains accurate operational records related to safety, training, inspections, incidents, and compliance reporting.

Financial & Administrative Responsibilities
  • Assists the Associate Director in developing and managing operating budgets by providing accurate operational data, staffing projections, and cost estimates.
  • Monitors overtime, staffing levels, fuel usage, and other cost drivers; recommends cost-effective operational adjustments while maintaining service quality.
  • Supports customer billing activities for transit and charter services, including work order management and data entry in Maximo or equivalent systems.
  • Contributes to business plans and financial projections through analysis of service utilization, costs, and operational performance.

Other Responsibilities
  • Utilizes transit visualization and management systems (e.g., Via, Passio, AVL/GPS platforms) and other Transit and Fleet Management software to monitor real-time performance and track key performance indicators.
  • Collects, analyzes, and reports on service metrics (on-time performance, ridership, productivity, complaints, incidents) to identify trends and improvement opportunities.
  • Recommends and helps implement operational process improvements, technology enhancements, and pilot projects to increase efficiency, reliability, sustainability, and customer satisfaction.
  • Supports the rollout and training of new technologies and tools for drivers and administrative staff.
  • Assists the Associate Director with special projects, including service redesigns, campus construction detours, major campus events, sustainability initiatives, and cross-departmental collaborations.
  • Coordinates logistics and staffing for special events and peak-demand periods, ensuring appropriate coverage and communication.
  • Performs other related duties as assigned.

Physical Requirements:
Must be willing and able to perform work outdoors in all types of weather conditions. Ability to move about transit facilities, bus yards, and campus locations, including climbing into and out of buses and vehicles as needed for inspections or incident response.
Qualifications
Basic Qualifications:
  • Bachelor's degree or equivalent work experience required
  • Minimum of 5 years' relevant work experience
  • Supervisory experience

Additional Qualifications and Skills:
  • Must possess strong communication, organizational and problem-solving skills.
  • Demonstrated ability to negotiate effectively and successfully resolve customer service conflicts required.
  • Previous experience in a college setting, university or service industry preferred.
  • Transportation-related experience and a working knowledge of Federal Motor Carrier Safety Regulations (FMCSRs), DOT and ADA requirements, and related safety and compliance standards for commercial vehicle operations desired.
  • Must be available to work shifts that start at any hour (24 hours a day) and respond promptly to emergent incidents.

Technology Skills Required:
  • Must have strong computer skills including in-depth experience with spreadsheet and word processing software packages (Windows, Microsoft Word and Excel).
  • Will be required to learn all Transit technology systems and must be willing to supplement technical knowledge with career development training courses.

Special Requirements:
  • Occasional travel for this position may be required to attend industry conferences and training sessions.
  • Valid driver's license required with CDL preferred.
  • Ability to work a flexible schedule, including early mornings, evenings and weekends, as operational needs require.
  • Must be able to remain onsite for extended periods during emergencies, weather events, or major service disruptions.

Working Conditions:
  • Emergency Status Designation: Critical Operations Personnel

Certificates and Licenses:
  • Valid MA State Driver's License required with CDL preferred.

Additional Information
Standard Hours/Schedule:
  • 40 hours per week
  • Sunday & Monday: Days Off
  • Tuesday, Wednesday, Thursday: Evening Shift
  • Friday, Saturday: Overnight Shift

Work Location:
  • Allston/Brighton, MA

Compensation Range/Rate (including Shift Differential if applicable):
  • Salary Grade 057: Salary Ranges / Human Resources

Visa Sponsorship Information:
  • Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening:
  • Identity
  • Education
  • Criminal
  • Certification(s) / License(s)
  • Motor Vehicle Record
  • Drug Test
  • CORI
  • References

Other Information:
#LI-RC1
Work Format Details
This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 057. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

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