Operations Performance Manager Jobs in Biloxi, MS

About the Role

As Store Manager you will provide oversight and leadership for the entire store team. You are the primary leader for delivering customer experience and associate engagement. You will teach, coach and develop associates to deliver excellent service, merchandising expertise and consistent operational execution. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.

What You’ll Do

• Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team

• Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed

• Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management

• Manage associate relations issues including performance management, and ensure associates follow company policies

• Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty)

• Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates

• Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures

• Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention

• Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer

• Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment

• Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations

All manager roles at Kohl’s are responsible for:

• Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture

• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

• Modeling, enforcing and providing direction and guidance to associates

• Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues

• Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

• Monitoring and adjusting resources as the business dictates to support customer needs and workload demands

• Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results

• Managing talent, including hiring, training, developing, and supervising

• Accomplishing multiple tasks within established timeframes

• Training, monitoring and reinforcing company policies, procedures, standards and guidelines

• Adhering to company safety policies and ensuring the safety of associates and customers

• Other responsibilities as assigned

What Skills You Have

Required

• Must be 18 years of age or older

• Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions

• Great verbal/written communication and interpersonal skills

• Excellent decision-making and problem-solving skills

• Strong people management skills and ability to develop talent

• Flexible availability, including days, nights, weekends, and holidays  

Preferred

• Experience working in a retail environment, preferably in a managerial position

• Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions

• College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry