Operations Performance Manager Jobs in Bend, OR (NOW HIRING)

About Us
Compensation: $70,000 - $90,000 / annually
Schedule: Monday-Friday (8:00am - 5:00pm)
Hours: 40 Full Time
Location: Bend, OR
Portfolio Location: Central Oregon
Benefits: Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit
* Salary is typically hired between minimum and midpoint of salary range depending on experience and any rent benefit adjustments.
Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.
Cascade Management's Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.
Essential Functions and Responsibilities
SUMMARY
The Regional Portfolio Manager oversees the entire operation of an assigned portfolio of communities. The Regional Portfolio Manager is responsible for achieving the financial and compliance goals established for each community and for meeting any other established operational goal. Each Regional Portfolio Manager supervises all staff assigned to the communities and works under the direct supervision of the Sr. Portfolio Manager.
Formulate and manage the operational and capital budget for the communities (annually), track and report on the financial performance of the communities (monthly), and implement strategies for enhancing the value of the assets. Meet regularly with Zone Portfolio Manager to report on portfolio performance.*
Responsible for financial oversight including review and approval of invoices for properties within portfolio in a timely manner, provide plan for outstanding late invoice payment.*
Work with Accounts Receivable to ensure timely collection and notify the accounting department of any abnormalities. *
In partnership and guidance of the Zone Portfolio Manager, attend regular meetings with property owners to discuss the property performance and critical areas that need addressing, utilizing a structured meeting with agenda.*
Ensure all operational functions of the properties (rent increase, notices, violations, inspections and reports) are budgeted, tracked, and implemented as scheduled. With Zone Portfolio Managers, implement strategies for achieving high operational performance in the areas of expense management, resident retention and service, income generation, and collections.*
Recruit, hire, train, and manage the performance of direct reports and take appropriate actions to ensure achievement of performance expectations; contact the Director of Human Resources when performance issues are identified to provide progressive discipline for correction. Promote staff accountability and responsibility.*
Meet regularly with Community Staff to monitor performance, provide training and deliver feedback on work provided.
Coach, train, develop and proactively manage performance for community staff to create stability.
Identify specific individual training and development needs for field staff as needed, working in collaboration with the Zone Portfolio Managers and Employee Development Department regarding specific training requests.
Ensure direct reports are in compliance with local, state, and federal laws pertaining to the industry, employment, and resident/tenant relations.*
Make regular visits to each property site and ensure that the interior and exterior of the community meet Cascade Management safety and appearance standards. Responsible for overall property health.*
Ensure quality maintenance of each property through tracked regular preventative maintenance inspections and timely completion of work orders. *
Address maintenance emergencies promptly, responding to after-hours calls.
Work with Community Managers to assure on site work is done satisfactorily. Approve all repair, operating and maintenance contracts, within delegated contracting and signing authority, utilizing approved vendors while monitoring vendor performance. Report all property related issues.*
Monitor annual certification continuously with regards to PBV waitlists, and other related certifications. Address deficiencies in a timely manner and involve Human Resources with identified staff performance deficiencies.*
Maintain property records in accordance with Cascade Security Protocols and ensure the properties are equipped with appropriate equipment to meet security requirements. Regular security checks performed.*
Review and approve site staff timecards.
Regular and reliable attendance during scheduled hours*
Perform other duties as required.*
Qualifications and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED). 3+ years of Community Management experience with 150 units or more required. 2+ years with experience in multiple properties in management position equivalent required. 2+ years of proven increased responsibility and staff oversight required. 3+ years of Tax Credit, HUD and/or affordable housing experience required. Experience in Finance and Budgeting preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License and insurance is required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.