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Operations Manager Jobs in Three Rivers, MI (NOW HIRING)

Management Business Solutions

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Business Operations & CRM Manager

Kalamazoo, MI · On-site

$80K - $120K/yr

... Manager LOCATION: Kalamazoo, MI SUMMARY: Management Business Solutions is seeking a Business Operations & CRM Manager for a growing organization in Kalamazoo, MI. This role is responsible for leading ...

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Dayton Freight

Operations Supervisor

Elkhart, IN

Overview As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Dayton Freight

Operations Supervisor

Elkhart, IN · On-site

Overview As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Dayton Freight

Operations Supervisor

Elkhart, IN · On-site

Overview As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Dayton Freight

Operations Supervisor

Elkhart, IN

As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Niles-2

Operations Project Manager

Niles, MI · On-site

$50/hr

Establish and maintain project management standards, tools, and best practices to enhance operational effectiveness. * Identify opportunities for process improvement and operational innovation within ...

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Operations Manager information

See Three Rivers, MI salary details

$28.6K

$58.5K

$109.3K

How much do operations manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for operations manager in Three Rivers, MI is $58,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $71,500.00 per year, depending on experience, location, and employer.

What Do Operations Managers Do?

The specific tasks and duties of an operations manager depend on the type and size of the organization: small or large, for-profit, nonprofit, or governmental. In many organizations, operations managers oversee the daily operations of the company, including staffing schedules, professional development, strategic planning, and quality assurance.

What are the key skills and qualifications needed to thrive as an Operations Manager, and why are they important?

To thrive as an Operations Manager, you need strong leadership, analytical thinking, and organizational skills, often backed by a degree in business administration or a related field. Familiarity with ERP systems, project management software, and Lean or Six Sigma certifications is typically required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills for this role. These skills and qualities are crucial for optimizing processes, driving team performance, and ensuring operational efficiency.

What are some of the most common challenges Operations Managers face when coordinating between different departments?

Operations Managers often encounter challenges such as aligning departmental goals, streamlining communication, and managing competing priorities across teams. These issues can lead to delays or misunderstandings if not addressed proactively. Successful Operations Managers foster collaboration by establishing clear processes, regular check-ins, and transparent reporting, ensuring all departments are working towards shared objectives. Being adaptable and skilled in conflict resolution is key to overcoming these common hurdles.

What are Operations Managers?

Operations Managers are professionals responsible for overseeing and improving the day-to-day activities within an organization. Their main duties include managing processes, ensuring efficiency, optimizing resource use, and leading teams to meet company goals. They work across departments to streamline operations, solve problems, and implement new strategies. Operations Managers play a vital role in maintaining productivity and driving business success.

What is the difference between Operations Manager vs Supply Chain Manager?

AspectOperations ManagerSupply Chain Manager
Required CredentialsBachelor's degree in Business, Management, or related field; certifications like PMP or APICS are commonBachelor's degree in Supply Chain, Logistics, or Business; certifications like CSCP or CPSM are common
Work EnvironmentOversees daily operations across departments, managing staff and processes within a companyFocuses on procurement, logistics, and distribution, coordinating with suppliers and vendors
Employer & Industry UsageUsed across various industries including manufacturing, retail, and servicesPrimarily in manufacturing, retail, and logistics sectors

While both roles involve managing processes and teams, an Operations Manager oversees overall company operations, whereas a Supply Chain Manager specializes in managing the supply chain logistics and procurement processes. The roles often overlap but focus on different aspects of business efficiency.

More about Operations Manager jobs
What job categories do people searching Operations Manager jobs in Three Rivers, MI look for? The top searched job categories for Operations Manager jobs in Three Rivers, MI are:
What cities near Three Rivers, MI are hiring for Operations Manager jobs? Cities near Three Rivers, MI with the most Operations Manager job openings:
Operations Manager jobs near you
Infographic showing various Operations Manager job openings in Three Rivers, MI as of May 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $58,524 per year, or $28.1 per hour.
Business Operations & CRM Manager

Business Operations & CRM Manager

Management Business Solutions

Kalamazoo, MI • On-site

$80K - $120K/yr

Full-time

Posted 2 days ago

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Job description

TITLE: Business Operations & CRM Manager

LOCATION: Kalamazoo, MI

 

SUMMARY: Management Business Solutions is seeking a Business Operations & CRM Manager for a growing organization in Kalamazoo, MI. This role is responsible for leading customer support operations while serving as the internal Salesforce subject matter expert. The ideal candidate will have strong Salesforce administration experience, a customer-focused leadership style, and the ability to improve processes, training, and overall team performance.


RESPONSIBILITIES:

  • Lead and develop the CSR team by setting expectations, providing coaching, and driving accountability for performance and service quality.
  • Serve as the Salesforce expert and support ongoing CRM administration, maintenance, user support, and process improvements.
  • Develop and deliver training materials for Customer Support, Sales Support, and Sales teams on Salesforce and internal processes.
  • Support escalated customer concerns and ensure timely resolution of complex issues.
  • Manage customer records, profiles, or related data within Salesforce & internal systems.
  • Assist with customer onboarding, account setup, and order entry activities.
  • Support RFP processes, customer contracts, and related documentation workflows.
  • Monitor customer service metrics and identify opportunities to improve efficiency and customer experience.
  • Collaborate cross-functionally with sales, operations, and leadership teams to improve communication and workflow processes.
  • Ensure confidentiality and compliance with company and customer data standards.


QUALIFICATIONS:

  • Bachelor’s Degree required.
  • 10+ years of Salesforce administration and CRM experience.
  • Leadership experience within customer support, customer service, or sales support environments.
  • Experience developing processes, training materials, and improving customer operations
  • Strong communication, organizational, and problem-solving skills.
  • Familiarity with contract management, RFP processes, or customer account administration preferred.
  • Proficiency with Microsoft Office and CRM reporting tools.

MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER