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Operations Manager Jobs in Buffalo, NY (NOW HIRING)

ibex

Operations Manager

Crittenden, NY · On-site

Overview The Operations Manager leads, guides, and directs the daily operational and client performance of a group of Team Supervisors who have responsibility for a group of customer contact center ...

Univar Solutions

Operations Manager

Tonawanda, NY · On-site

$98K - $120K/yr

Operations Manager Under the general direction of the District Operations Manager, the Operations Manager (OM) is responsible for the efficient day-to-day operations of the department, including ...

Univar Solutions

Operations Manager

Tonawanda, NY · On-site

$98K - $120K/yr

Operations Manager Under the general direction of the District Operations Manager, the Operations Manager (OM) is responsible for the efficient day-to-day operations of the department, including ...

Clean Team

Operations Manager

Buffalo, NY · On-site

$60K - $65K/yr

Operations Manager Location: Buffalo, NY Schedule: Full-Time | Primarily Day Shift | Some Evening and Weekend Availability Required Clean Team is a growing commercial cleaning and facility services ...

Univar Solutions

Operations Manager

Tonawanda, NY · On-site

$98K - $120K/yr

Operations Manager Under the general direction of the District Operations Manager, the Operations Manager (OM) is responsible for the efficient day-to-day operations of the department, including ...

Clean Team

Operations Manager

Buffalo, NY · On-site

$60K - $65K/yr

Operations Manager Location: Buffalo, NY Schedule: Full-Time | Primarily Day Shift | Some Evening and Weekend Availability RequiredClean Team is a growing commercial cleaning and facility services ...

Clean Team

Operations Manager

Buffalo, NY

Operations Manager Location: Buffalo, NY Schedule: Full-Time | Primarily Day Shift | Some Evening and Weekend Availability Required Clean Team is a growing commercial cleaning and facility services ...

Ecopack USA Inc.

Operations Manager

Tonawanda, NY · On-site

As an Operations Manager at Ecopack USA Inc., you will play a key role in the successful launch of our new facility in Tonawanda. In this hands-on leadership role, you will oversee all day-to-day ...

Eaton

Operations Manager

Orchard Park, NY · On-site

$97K - $143K/yr

The Operations Manager will achieve team operational performance metrics targets including Safety, Quality, Delivery, Inventory and Productivity ; drive continuous improvement through root cause ...

Newbury Franklin LLC

Operations Manager

Buffalo, NY · On-site

$90K - $110K/yr

The Operations Manager will drive operational excellence, profitability, customer satisfaction, and organizational growth through strong leadership, data-driven decision making, and a commitment to ...

Materion

Operations Manager

Buffalo, NY

$101K - $162K/yr

The Refinery Operations Manager is a strategic partner in refining operations, reporting directly to the Plant Manager, with responsibility for leading the Operations group to achieve required ...

Materion Corporation

Operations Manager

Buffalo, NY · On-site

$101K - $162K/yr

The Refinery Operations Manager is a strategic partner in refining operations, reporting directly to the Plant Manager, with responsibility for leading the Operations group to achieve required ...

medplast

Operations Manager

Orchard Park, NY · On-site

$120K - $140K/yr

As Operations Manager you will lead a team of 4 Production Supervisors overseeing approximately 150-160 manufacturing associates across multiple shifts, ensuring appropriate overall staffing ...

medplast

Operations Manager

Orchard Park, NY · On-site

$120K - $140K/yr

As Operations Manager you will lead a team of 4 Production Supervisors overseeing approximately 150-160 manufacturing associates across multiple shifts, ensuring appropriate overall staffing ...

medplast

Operations Manager

Orchard Park, NY · On-site

$120K - $140K/yr

As Operations Manager you will lead a team of 4 Production Supervisors overseeing approximately 150-160 manufacturing associates across multiple shifts, ensuring appropriate overall staffing ...

Amazon

Sr. Operations Manager

Niagara Falls, NY · On-site

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers are responsible for all aspects of operation or functions at ...

CRH

Regional Operations Manager

Buffalo, NY · On-site

$125K - $150K/yr

Regional Operations Manager Architectural Products Group Buffalo, New York, United States | Batavia, New York, United States | Fredonia, Pennsylvania, United States Job ID: 526397 Oldcastle, a CRH ...

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Operations Manager information

See Buffalo, NY salary details

$30K

$61.5K

$114.8K

How much do operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for operations manager in Buffalo, NY is $61,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $75,100.00 per year, depending on experience, location, and employer.

What do operations managers do?

The specific tasks and duties of an operations manager depend on the type and size of the organization: small or large, for-profit, nonprofit, or governmental. In many organizations, operations managers oversee the daily operations of the company, including staffing schedules, professional development, strategic planning, and quality assurance.

What are the key skills and qualifications needed to thrive as an operations manager, and why are they important?

To thrive as an Operations Manager, you need strong leadership, analytical thinking, and organizational skills, often backed by a degree in business administration or a related field. Familiarity with ERP systems, project management software, and Lean or Six Sigma certifications is typically required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills for this role. These skills and qualities are crucial for optimizing processes, driving team performance, and ensuring operational efficiency.

What is the difference between Operations Manager vs Supply Chain Manager?

AspectOperations ManagerSupply Chain Manager
Required CredentialsBachelor's degree in Business, Management, or related field; certifications like PMP or APICS are commonBachelor's degree in Supply Chain, Logistics, or Business; certifications like CSCP or CPSM are common
Work EnvironmentOversees daily operations across departments, managing staff and processes within a companyFocuses on procurement, logistics, and distribution, coordinating with suppliers and vendors
Employer & Industry UsageUsed across various industries including manufacturing, retail, and servicesPrimarily in manufacturing, retail, and logistics sectors

While both roles involve managing processes and teams, an Operations Manager oversees overall company operations, whereas a Supply Chain Manager specializes in managing the supply chain logistics and procurement processes. The roles often overlap but focus on different aspects of business efficiency.

More about Operations Manager jobs

What are the most commonly searched types of Operations jobs in Buffalo, NY?

The most popular types of Operations jobs in Buffalo, NY are:

What are popular job titles related to Operations Manager jobs in Buffalo, NY?

For Operations Manager jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Operations Manager jobs in Buffalo, NY look for?

The top searched job categories for Operations Manager jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Operations Manager jobs?

Cities near Buffalo, NY with the most Operations Manager job openings:

Operations Manager jobs near you
Infographic showing various Operations Manager job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,468 per year, or $29.6 per hour.

Operations Manager

ibex

Crittenden, NY • On-site

Full-time

Re-posted 3 days ago

Job description

Overview

The Operations Manager leads, guides, and directs the daily operational and client performance of a group of Team Supervisors who have responsibility for a group of customer contact center employees, who are responsible for meeting and exceeding client expectations.   The ideal Operations Manager will find excitement in leading and developing Team Supervisors and Customer contact center employees. The Operations Manager also promotes a positive work environment designed to enhance employee engagement, satisfaction and retention. Last but not least, the Operations Manager will coach employees to succeed in all areas of compliance with business policies and practices to ensure legal compliance.

Responsibilities
  • Establishes and consistently meets or exceeds client program service goals and objectives in performance, production and quality; examines root causes of issues to achieve solutions.
  • Manages call lists, prepares and analyzes data and makes program changes designed to achieve client goals.
  • Regularly reviews performance and production reports to ensure that goals are being met and meets with supervisor teams for feedback and problem solving.
  • Leads, guides and develops a high performance team by acting as coach and mentor to staff.
  • Evaluates, writes and delivers performance appraisals that address issues, providing coaching to motivates enhanced performance.
  • Manages rewards and recognition programs for all programs.
  • Understands cost strategies, contributes to budget/expense management and recommends solutions and changes for improving overall Contact Center financial performance.
  • Evaluates quality monitoring sessions to ensure improved CSR performance.
  • Engages in positive relationships with clients to understand and support client goals.
  • Ensures efficiency and overall accuracy of performance metrics.
  • Partners with others for feedback and support with those involved with client programs, including other contact center Management, Training, Recruiting, Client Services, Human Resources and Information Technology.
  • Ensure that policies and procedures are communicated and followed.
  • Develops and participates in employee engagement activities.
  • Performs other duties as assigned.
Qualifications
  • College degree or equivalent combinations of education or related experience
  • 3 or more years' previous supervisory/management experience; BPO experience strongly preferred
  • Strong knowledge of customer contact center operations and internal computer/operating systems.
  • Proficiency in MS Word & Excel with an emphasis on creation, design & maintenance of spreadsheets.
  • Demonstrated strong interpersonal and relationship building skills, leadership skills, strong verbal and written English communication skills.
  • Teamwork oriented with ability to relate to all levels of employees and clients and to manage a large number of employees in a fast-paced, dynamic environment.
  • Good reasoning abilities/analytical skills, and sound judgment with ability to made decisions within scope of authority.
  • Deadline-oriented, time management skills, resourceful and well organized, excels under pressure
  • Demonstrates maturity, initiative, confidence, and maintains confidential information
Employment Type: FULL_TIME

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