Operations Manager Jobs in Allen, TX (NOW HIRING)

Description
We are looking for a hands-on Showroom & Operations Manager who can lead from the floor, drive accountability, and ensure our inventory, team, and showroom operate at the highest standard of excellence.
At Pittet Architecturals, we specialize in reclaimed European architectural elements-stone flooring, limestone mantels, antique fireplaces, fountains, reclaimed wood, and one-of-a-kind pieces with real history. Clients are top designers, architects, and builders who expect urgency, precision, and luxury-level presentation.
This role is not a desk job. We are looking for a true floor leader-someone physically capable of lifting and moving heavy materials, solving operational problems in real time, and leading the team by example. This person must be organized, process-driven, and able to create structure where chaos exists.
The Showroom & Operations Manager is responsible for all incoming and outgoing inventory, packing and shipping, showroom merchandising, repairs, cleanliness, and team workflow. They must ensure accurate inventory counts, timely order fulfillment, reduced shipping damage, and a showroom environment that reflects the luxury standard of our brand.
This person should be a go-getter who brings solutions first, thinks critically, and understands that leadership means ownership. They must be able to work with their hands while also building systems, holding the operations team accountable, and protecting the CEO from daily operational bottlenecks.
Success in this role means predictable operations, strong team execution, accurate inventory, and a showroom that tells the physical story of Pittet Architecturals at the highest level.
Responsibilities
• Manage all incoming and outgoing inventory with accuracy, urgency, and full accountability
• Ensure all orders are packed, shipped, and fulfilled on time while maintaining the highest standards of care and presentation
• Oversee showroom merchandising, organization, cleanliness, and repairs to ensure the space reflects the luxury standard of Pittet Architecturals
• Lead and manage the operations team by setting clear expectations, delegating responsibilities, and holding the team accountable for results
• Monitor and reduce shipping damages, product breakage, and inventory shrinkage through strong process control and team discipline
• Maintain accurate inventory counts and ensure the physical inventory matches what is reflected in the system
• Build, improve, and enforce operational systems and SOPs for inventory management, fulfillment, repairs, and daily workflow
• Coordinate with the Sales team to ensure product availability, packing lists, sample requests, and order fulfillment are handled efficiently
• Work closely with Marketing to ensure new inventory is showroom-ready and properly prepared for photography, promotion, and digital merchandising
• Ensure all client and internal operational requests are responded to within 24 hours with urgency and professionalism
• Order and manage operational supplies, materials, and equipment needed for daily execution
• Protect the CEO's time by solving day-to-day operational issues independently and ensuring the business runs predictably without constant escalation
• Lead from the floor by example-physically present, hands-on, and committed to maintaining high standards across the entire operation
Qualifications
• 3-5+ years of experience in operations management, warehouse leadership, showroom management, or a similar hands-on leadership role
• Physically capable of lifting, moving, and managing heavy architectural materials (100+ lbs) with care and confidence
• Strong leadership skills with the ability to hold a team accountable, delegate effectively, and lead by example on the floor
• Highly organized with strong attention to detail and the ability to manage multiple priorities at once
• Proven ability to create, improve, and enforce systems and processes for daily operations
• Strong problem-solving mindset-someone who brings solutions first, not just identifies problems
• Experience managing inventory control, shipping and receiving, packing, repairs, and operational workflow
• Comfortable working in a fast-paced, high-accountability environment where standards and execution matter
• Strong communication skills and the ability to work closely with Sales, Marketing, Purchasing, and Leadership teams
• Experience using CRM or inventory systems (Zoho preferred) and maintaining accurate operational records
• Ability to protect and maintain a luxury showroom environment with high presentation standards
• Experience in luxury goods, architectural materials, construction, stone, furniture, design, or high-touch product businesses is strongly preferred
• Must be dependable, self-motivated, and committed to seeing projects through from start to finish