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Operations Manager Spa Jobs in Michigan (NOW HIRING)

Pool & Spa Technician

Petoskey, MI · On-site

$16.25 - $21/hr

... proper operation. * Diagnose and report equipment malfunctions or repair needs to management ... Prior pool/spa maintenance experience, preferred. * Certified Pool Operator certification ...

Be flexible & able to accommodate the shift scheduling needs of the spa. * 1-year experience in Spa Operations * Preferred background in the field of Management, Business, Operations, Supply Chain or ...

Operational Excellence * Oversee daily center operations, from inventory and scheduling to ... You've managed a team in retail, hospitality, beauty, or a service-oriented field, guiding at least ...

Operational Excellence * Oversee daily center operations, from inventory and scheduling to ... You've managed a team in retail, hospitality, beauty, or a service-oriented field, guiding at least ...

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Operations Manager Spa information

What does a spa operations manager do?

A spa operations manager oversees daily activities of a spa, including staff management, customer service, scheduling, and ensuring compliance with health and safety standards. They coordinate services, manage budgets, and implement policies to ensure a high-quality guest experience.

What does an Operations Manager in a spa do?

An Operations Manager in a spa oversees the daily activities and overall operation of the spa facility. They are responsible for managing staff, ensuring high standards of customer service, maintaining inventory and equipment, and implementing policies and procedures to enhance efficiency. Additionally, they often handle budgeting, marketing initiatives, and compliance with health and safety regulations. Their role is crucial in creating a relaxing and professional environment for both clients and employees.

How much do spa managers make in the US?

Spa managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on location, experience, and the size of the spa. Higher salaries are common in luxury or high-end establishments, and management roles often require certifications in hospitality or spa management. Compensation may also include bonuses and benefits based on performance and tenure.

What are the key skills and qualifications needed to thrive as an Operations Manager Spa, and why are they important?

To thrive as an Operations Manager Spa, you need expertise in hospitality management, business operations, and staff supervision, often supported by a degree in hospitality or business administration. Familiarity with spa management software, booking systems, and inventory control tools is typically required. Exceptional customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient spa operations, high client satisfaction, and a motivated team, which are critical for business success.

What is the difference between Operations Manager Spa vs Front Desk Supervisor?

AspectOperations Manager SpaFront Desk Supervisor
Primary RoleOversees overall spa operations, staff management, and service qualityManages front desk staff, guest check-in/out, and customer service
Required CredentialsExperience in spa management, hospitality, or related certificationsCustomer service experience, hospitality or spa knowledge often preferred
Work EnvironmentOffice and operational areas within the spa facilityFront desk and reception areas
Employer & Industry UsageCommon in luxury spas, wellness centers, and resortsFound in hotels, resorts, and day spas

The Operations Manager Spa focuses on overall management, staff coordination, and service standards, while the Front Desk Supervisor handles guest interactions and front desk operations. Both roles are essential in the spa industry but differ in scope and responsibilities.

What qualifications do you need to be a spa manager?

A spa manager typically needs a high school diploma or equivalent, with many employers preferring post-secondary education in hospitality, business, or related fields. Relevant experience in spa or hospitality management, strong leadership skills, and knowledge of health and safety regulations are also important; certifications in massage therapy or esthetics can be advantageous. Additionally, proficiency in scheduling, customer service, and spa management software is often required.

How much does a day spa owner make?

A day spa owner’s income varies widely based on location, size, and services offered, but they can earn from $50,000 to over $150,000 annually. Many owners also benefit from additional revenue streams such as product sales and memberships, and successful management of staff and operations is key to profitability.

What are some common challenges faced by an Operations Manager in a spa environment, and how can they be addressed?

Operations Managers in spas often encounter challenges such as balancing high-quality customer service with efficient staff scheduling and resource management. Another common hurdle is maintaining consistent service standards during peak hours or seasonal fluctuations. To address these challenges, effective communication with the team, investment in staff training, and implementing robust operational procedures are key. Leveraging spa management software can also help streamline daily operations and ensure smooth coordination among therapists, front desk staff, and management.
What are popular job titles related to Operations Manager Spa jobs in Michigan? For Operations Manager Spa jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Operations Manager Spa jobs in Michigan look for? The top searched job categories for Operations Manager Spa jobs in Michigan are:
What cities in Michigan are hiring for Operations Manager Spa jobs? Cities in Michigan with the most Operations Manager Spa job openings:
Infographic showing various Operations Manager Spa job openings in Michigan as of June 2026, with employment types broken down into 7% Internship, 73% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution.

$14 - $16/hr

Other

Posted 17 days ago


Job description

Now Hiring: Spa Sales Associate

  • Compensation: $14 per hour - $16 per hour
  • Location: Washington Township, MI


Join Hand & Stone — A National Leader in Wellness, Massage, and Skincare

Hand & Stone Massage and Facial Spa is seeking enthusiastic Spa Sales Associates who are passionate about customer service, hospitality, and helping clients feel their best. As the first point of contact for guests, our Spa Associates create memorable experiences and support the success of our membership-based wellness model.

If you’re looking for a rewarding spa associate job in a positive, growth-focused environment, we’d love to meet you.


Why You’ll Love Working at Hand & Stone

  • Opportunity: This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
  • Convenience: We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
  • Training and Growth: Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
  • Family Focused: Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **(LifeMart program benefits available in spas who partner with ADP)


Role Overview: Spa Sales Associate

As a Spa Sales Associate, you serve as the host of the spa—welcoming clients, supporting membership sales, and helping create a five-star guest experience. You will assist with scheduling, service recommendations, spa operations, and guest communication.

Key Responsibilities

  • Meet or exceed membership sales and service upgrade goals
  • Provide exceptional customer service to all members and guests
  • Maintain an in-depth knowledge of spa services, massage modalities, and facial treatments
  • Communicate promotions, service options, and membership benefits
  • Answer phones, book appointments, and manage guest check-in/check-out
  • Support spa cleanliness and organization standards
  • Assist with administrative duties and additional tasks as needed


Requirements

  • Strong customer service or sales experience preferred
  • Friendly, professional communication skills
  • Ability to multitask in a fast-paced environment
  • Comfortable discussing membership options and service recommendations
  • Enthusiastic, reliable, and team-oriented


Important Note

By applying, you acknowledge that you are seeking employment with an independently owned and operated Hand & Stone franchise location. Each franchisee is solely responsible for all hiring decisions, compensation, benefits, and employment practices. Please direct all employment-related questions to the local Hand & Stone franchisee.

Apply today!