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What are the key skills and qualifications needed to thrive as an Operations Manager in Landscaping, and why are they important?

To thrive as an Operations Manager in Landscaping, you need expertise in project management, horticulture, budgeting, and staff supervision, often supported by a degree in landscape management or a related field. Familiarity with landscape design software, scheduling tools, and safety compliance certifications is typically required. Strong leadership, communication, and problem-solving skills help you effectively lead teams and manage client expectations. These competencies are crucial for ensuring projects are completed efficiently, safely, and to client satisfaction in a competitive industry.

What does an Operations Manager in Landscaping do?

An Operations Manager in Landscaping oversees the daily operations of landscaping projects, ensuring that work is completed efficiently, safely, and within budget. They coordinate teams, manage schedules, procure materials, and communicate with clients to ensure their needs are met. Additionally, they are responsible for hiring and training staff, maintaining equipment, and ensuring compliance with safety and environmental regulations. Their role is crucial in delivering quality landscaping services and maintaining client satisfaction.

What are the main challenges an Operations Manager in landscaping typically faces, and how are they addressed?

Operations Managers in landscaping often encounter challenges such as coordinating multiple projects simultaneously, managing seasonal fluctuations in workload, and ensuring high-quality service delivery despite tight deadlines. Effective communication with both field crews and clients is essential to address scheduling conflicts and adapt to unexpected changes like weather disruptions. Utilizing project management software, setting clear expectations, and fostering a strong team culture can help streamline operations and maintain client satisfaction.
What are popular job titles related to Operations Manager Landscaping jobs in Virginia? For Operations Manager Landscaping jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Operations Manager Landscaping jobs in Virginia look for? The top searched job categories for Operations Manager Landscaping jobs in Virginia are:
What cities in Virginia are hiring for Operations Manager Landscaping jobs? Cities in Virginia with the most Operations Manager Landscaping job openings:
Operations Manager Landscaping jobs near you
Infographic showing various Operations Manager Landscaping job openings in Virginia as of July 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Operations Manager / Project Manager II

Home - ARETEC

Ashburn, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Operations Manager / Project Manager II

CBP Technology Service Desk (TSD)

Location: Remote

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, helping federal agencies achieve their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that make a real difference.

Position Summary

Aretec is seeking an Operations Manager / Project Manager II to provide daytoday operational leadership for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role supports a largescale, multisite service desk operating across Ashburn, VA; Orlando, FL; and San Antonio, TX and works closely with the Program Manager to ensure consistent performance, staffing coverage, and service quality across all locations. The ideal candidate is a handson operations leader with strong service desk supervisory experience and a customerfocused mindset.

What You'll Do

  • Serve as the daytoday operations manager for CBP TSD operations across all supported locations.
  • Continuously monitor call, chat, email, and ticket workflows and adjust staffing and assignments to mitigate impacts from volume spikes or staffing shortages.
  • Ensure appropriate supervisory coverage across all shifts and locations.
  • Identify and promptly report operational events, such as increased volumes or extended wait times, to the Government.
  • Produce afteraction reports for operational events, including root cause analysis, mitigation actions taken, and recommendations for improvement.
  • Ensure all work performed by contract personnel complies with established CBP TSD processes and procedures.
  • Support the preparation and delivery of daily CIO reports, daily metrics briefings, and weekly performance reports.
  • Support the Program Manager in all program management and operational oversight activities.
  • Manage onboarding and offboarding of contract staff in compliance with CBP policies and procedures.

Required Qualifications

  • Minimum 3 years of supervisory experience in an IT service desk or technical support environment.
  • Highly customerfocused, responsive, reliable, and detailoriented.
  • Strong managerial, communication, organizational, and problemsolving skills.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • ITIL v4 Foundation certification.
  • HDI Support Center Manager (SCM) certification.
  • Experience supporting 24x7 IT service desk operations.
  • Prior CBP or DHS experience.
  • Experience with ServiceNow and Amazon Connect.
  • Experience managing a remote or hybrid workforce.

Why Join Aretec

  • Support a missioncritical federal program with nationallevel impact.
  • Work closely with senior program leadership in a collaborative environment.
  • Competitive compensation and a comprehensive benefits package, including:
  • Health, Dental, and Vision Insurance
  • 401(k) with Employer Match
  • Certification and Professional Development Support
  • Paid Time Off and Holidays

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status

Apply