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Operations Manager Contact Centre Jobs (NOW HIRING)

University of Miami

Core Job Summary The Sr Manager, Contact Center Platforms & AI (H) provides leadership and ... Partners with operational, clinical, administrative, information technology, telecommunications ...

New

University of Miami

NY · On-site

Core Job Summary The Sr Manager, Contact Center Platforms & AI (H) provides leadership and ... Partners with operational, clinical, administrative, information technology, telecommunications ...

New

Socket.dev

Contact Center Manager

Janesville, WI · On-site

Accountable for maximizing revenues, sales, member satisfaction, and minimizing operational losses ... Manage the contact center team to maximize productivity, efficiency, and the potential of the human ...

Teleperformance

Contact Center Operations Manager

Please note, this contact channel is not a means to apply for or inquire about a position and we ... Manage compliance and reporting for all call center operations including call volume forecasting ...

travelinc

Contact Center Manager

Duluth, GA · On-site

CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in leading teams in a 24/7 365 contact center / call center setting. Multiple shifts available. If you're a pro ...

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Operations Manager Contact Centre information

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$31.5K

$73.7K

$135.5K

How much do operations manager contact centre jobs pay per year?

As of Sep 10, 2026, the average yearly pay for operations manager contact centre in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Operations Manager Contact Centre vs Customer Service Manager?

AspectOperations Manager Contact CentreCustomer Service Manager
CredentialsTypically requires management experience, industry-specific certificationsOften requires customer service experience, leadership skills
Work EnvironmentOversees contact centre operations, staff management, process optimizationFocuses on customer satisfaction, team leadership, service quality
Employer & Industry UsageCommon in call centres, BPOs, telecoms, retailFound in various sectors including retail, hospitality, finance

The Operations Manager Contact Centre primarily manages overall contact centre operations, focusing on efficiency and process improvements. In contrast, the Customer Service Manager concentrates on customer satisfaction and service quality. While both roles require leadership and industry knowledge, their core responsibilities differ, with the Operations Manager overseeing broader operational aspects and the Customer Service Manager focusing on customer interactions.

What cities are hiring for Operations Manager Contact Centre jobs?

Cities with the most Operations Manager Contact Centre job openings:

What states have the most Operations Manager Contact Centre jobs?

States with the most job openings for Operations Manager Contact Centre jobs include:

What are popular job titles related to Operations Manager Contact Centre jobs?

For Operations Manager Contact Centre jobs, the most frequently searched job titles are:

Infographic showing various Operations Manager Contact Centre job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $73,687 per year, or $35.4 per hour.

Contact Center Operations Manager

Washington, DC • On-site

SYS Integration
See more jobs at SYS Integrationexternal

Full-time

Re-posted 9 days ago

Job description

Location: Washington DC metro area

Contact Center Operations Manager

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking an Contact Center Operations Manager to oversee all daily operations for a government contact center, ensuring consistent, highquality service delivery across a 24x7x365 environment. This role provides leadership, operational oversight, and policy governance for all program processes, procedures, and training approvals. The Operations Manager serves as a primary liaison with government stakeholders, addressing escalations, service concerns, and operational performance while ensuring alignment with program expectations and contractual requirements.

Key Responsibilities:

  • Manage and support all daily call center operations, including oversight of 24x7x365 services and support staff.
  • Ensure adherence to program policies, processes, procedures, and training approval workflows.
  • Communicate highlevel escalations, troubleshooting updates, service concerns, and operational reports to government stakeholders.
  • Oversee and approve the creation, revision, and maintenance of operational work instructions and program SOPs.
  • Provide direction and support to operational teams to ensure consistency, quality, and compliance across all customer service functions.
  • Monitor operational performance and collaborate with leadership to resolve issues and improve service delivery.
  • Partner with crossfunctional teams to maintain alignment with program goals and ensure operational readiness.

Qualifications:

  • Experience managing contact center operations of approximately 200 staff or larger.
  • Strong understanding of contact center workflows, performance metrics, and operational best practices.
  • Experience supporting government contracts or working within a regulated environment preferred.
  • Proven ability to manage 24x7x365 operations and lead diverse teams.
  • Strong communication, problemsolving, and stakeholdermanagement skills.
  • Ability to oversee SOP development and ensure consistent operational execution.
  • Bachelor's degree in Business Administration, Operations Management, Public Administration, or a related field.

Must be able to pass a federal background check that inlcudes a credit check. 

Apply