ZipRecruiter

Log In

1

Operations Manager Contact Centre Jobs (NOW HIRING)

Travel Incorporated

Contact Center Manager

Duluth, GA · On-site

CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in leading teams in a 24/7 365 contact center / call center setting. Multiple shifts available. If you're a pro ...

Presidio, Inc

Partner with accounting and operations teams to ensure accurate project billing, cost allocation ... Demonstrated experience managing Contact Center and Unified Communications solutions, including ...

Robert Half

Contact Center Manager

Charlotte, NC · On-site

$80K - $120K/yr

Lead the day-to-day operations of the contact center, ensuring appropriate coverage, responsiveness ... Oversee scheduling, workload distribution, staffing needs, and escalation management to ensure the ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

$113K/yr

Operational Management * Oversee daily Contact Center operations to ensure service levels ... productivity, quality, and customer expectations are consistently achieved. * Monitor phone, ticket ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsOperations Manager Contact Centre Jobs

Operations Manager Contact Centre information

See salary details

$31.5K

$73.7K

$135.5K

How much do operations manager contact centre jobs pay per year?

As of Sep 10, 2026, the average yearly pay for operations manager contact centre in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Operations Manager Contact Centre vs Customer Service Manager?

AspectOperations Manager Contact CentreCustomer Service Manager
CredentialsTypically requires management experience, industry-specific certificationsOften requires customer service experience, leadership skills
Work EnvironmentOversees contact centre operations, staff management, process optimizationFocuses on customer satisfaction, team leadership, service quality
Employer & Industry UsageCommon in call centres, BPOs, telecoms, retailFound in various sectors including retail, hospitality, finance

The Operations Manager Contact Centre primarily manages overall contact centre operations, focusing on efficiency and process improvements. In contrast, the Customer Service Manager concentrates on customer satisfaction and service quality. While both roles require leadership and industry knowledge, their core responsibilities differ, with the Operations Manager overseeing broader operational aspects and the Customer Service Manager focusing on customer interactions.

What cities are hiring for Operations Manager Contact Centre jobs?

Cities with the most Operations Manager Contact Centre job openings:

What states have the most Operations Manager Contact Centre jobs?

States with the most job openings for Operations Manager Contact Centre jobs include:

What are popular job titles related to Operations Manager Contact Centre jobs?

For Operations Manager Contact Centre jobs, the most frequently searched job titles are:

Infographic showing various Operations Manager Contact Centre job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $73,687 per year, or $35.4 per hour.

Contact Center Manager

Duluth, GA • On-site

Travel Incorporated
See more jobs at Travel Incorporatedexternal

Full-time

Posted 13 days ago

Key responsibilities

  • Manage and oversee a team of travel consultants in an inbound 24/7 call center.

  • Coach and mentor call center staff through challenging customer service issues.

  • Monitor metrics, KPIs and data to identify opportunities to improve efficiency and the client experience.

Job description

CONTACT CENTER MANAGER
We are seeking a savvy Contact Center Manager with a background in leading teams in a 24/7 365 contact center / call center setting. Multiple shifts available. If you're a pro at cultivating talent, driving performance, and elevating customer experiences in the travel industry, this is your chance to shine! If you have a background in corporate travel - even better!
RESPONSIBILITIES:
  • Manage and oversee a team of travel consultants in an inbound 24/7 call center.
  • Coach and mentor call center staff through challenging customer service issues.
  • Develop monthly, quarterly and annual call center goals and action plans.
  • Support the Quality Assurance (QA) program, ensuring that the team meets or exceeds acceptable quality scores, coaching individuals as needed.
  • Conduct periodic 1:1 coaching sessions and lead regular team meetings.
  • Ensure performance targets are met or exceeded for team and individuals..
  • Interface with Workforce Management to ensure proper staffing levels.
  • Effectively handle client escalations, solve issues, and take steps to use escalations as a coaching opportunity.
  • Monitor metrics, KPIs and data and proactively identify opportunities to drive efficiency and effectiveness; work to improve the client experience and other business processes.

QUALIFICATIONS/SKILLS:
  • Bachelor's Degree in business or related field or equivalent combination of education and experience.
  • 5+ years experience in a travel management contact center environment or closely related industry required with 3+ years experience in direct supervisory role responsible for associate coaching and development.
  • Expertise in travel management, products, and services preferred.
  • Proficiency with call center software, such as Five9, and customer relationship management (CRM) systems.
  • Strong working knowledge and skills of one or more GDS systems and other travel and contact center systems and tools preferred.

Join us in creating a dynamic, results-driven environment where excellence thrives and client expectations are not just met, but exceeded. Apply now and be part of transforming our Contact Center to new heights of success!
WHAT WE OFFER:
At Travel Incorporated, you'll be part of an established and well-respected company that provides the absolute best service to our customers. In addition, we are forward-thinking and have stayed ahead of the curve in our industry through innovation, technology and constant process improvement. Our dedicated associates give their best every day, and have fun while doing it! Learn more about our business and culture by visiting www.travelinc.com.
Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.
Connecting innovative technology with superior service to advance business travel
Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.
Connecting innovative technology with superior service to advance business travel

Apply