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Vice President Contact Center Operations Jobs (NOW HIRING)

Empire Today LLC

Vice President, Contact Center

$200K - $250K/yr

The Vice President, Contact Center oversees and manages all aspects of the call center's operations ... Oversee daily operations of contact center, ensuring efficiency and effectiveness in meeting ...

loanDepot

VP, Contact Center Technology

Santa Ana, CA · On-site

$70K - $120K/yr

This leader bridges operational needs with technical infrastructure to enhance agent performance ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Santa Ana, CA · On-site

$70K - $120K/yr

This leader bridges operational needs with technical infrastructure to enhance agent performance ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

Golden 1

VP - Member Service Contact Center

Sacramento, CA · On-site

$150K - $193K/yr

VICE PRESIDENT, MEMBER SERVICE CONTACT CENTER STATUS: EXEMPT DEPARTMENT: MEMBER SERVICE CONTACT ... Oversee the efficient and effective operation of the Contact Center ensuring appropriate metrics ...

loanDepot

VP, Contact Center Technology

Newport Beach, CA · On-site

$70K - $120K/yr

This leader bridges operational needs with technical infrastructure to enhance agent performance ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Laguna Beach, CA · On-site

$70K - $120K/yr

This leader bridges operational needs with technical infrastructure to enhance agent performance ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$70K - $120K/yr

This leader bridges operational needs with technical infrastructure to enhance agent performance ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Irvine, CA · On-site

$70K - $120K/yr

This leader bridges operational needs with technical infrastructure to enhance agent performance ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Long Beach, CA · On-site

$70K - $120K/yr

This leader bridges operational needs with technical infrastructure to enhance agent performance ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

CA · On-site

$70K - $120K/yr

This leader bridges operational needs with technical infrastructure to enhance agent performance ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Costa Mesa, CA · On-site

$70K - $120K/yr

This leader bridges operational needs with technical infrastructure to enhance agent performance ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

loanDepot

VP, Contact Center Technology

Long Beach, CA · On-site

$70K - $120K/yr

This leader bridges operational needs with technical infrastructure to enhance agent performance ... Experience supporting multi-channel contact center platforms, including voice, SMS, chat, and ...

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All JobsVice President Contact Center Operations Jobs

Vice President Contact Center Operations information

See salary details

$68.5K

$155.8K

$264K

How much do vice president contact center operations jobs pay per year?

As of Sep 9, 2026, the average yearly pay for vice president contact center operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What is the difference between Vice President Contact Center Operations vs Director of Contact Center Operations?

AspectVice President Contact Center OperationsDirector of Contact Center Operations
ResponsibilitiesStrategic leadership, overall contact center performance, long-term planningOversees daily operations, manages teams, implements policies
Required CredentialsBachelor's/Master's degree, extensive industry experience, leadership skillsBachelor's degree, relevant experience, operational knowledge
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational setting, team management, process improvement
Industry UsageCommon in large organizations, strategic rolesWidely used across organizations for operational oversight

The Vice President Contact Center Operations focuses on strategic leadership and long-term planning, while the Director of Contact Center Operations manages daily activities and team performance. Both roles require industry experience, but the VP role is more executive-oriented, often involved in high-level decision-making.

What cities are hiring for Vice President Contact Center Operations jobs?

Cities with the most Vice President Contact Center Operations job openings:

What states have the most Vice President Contact Center Operations jobs?

States with the most job openings for Vice President Contact Center Operations jobs include:

What are popular job titles related to Vice President Contact Center Operations jobs?

For Vice President Contact Center Operations jobs, the most frequently searched job titles are:

Infographic showing various Vice President Contact Center Operations job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.

Vice President, Contact Center

Remote

Empire Today LLC
Retail • 1 - 5K employees
Learn more about Empire Today LLCexternal

$200K - $250K/yr

Full-time

Medical, PTO

Re-posted 27 days ago

Empire Today rating

7.2

Company rating: 7.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

16th of 52 rated home improvement retailers

Job description

The Vice President, Contact Center oversees and manages all aspects of the call center's operations (inclusive of inbound customer service and inbound and outbound sales) and ensures that the call center operates smoothly and efficiently. The incumbent is responsible for providing excellent customer service, achieving organizational goals, developing and implementing strategies to enhance call center performance and customer satisfaction.
We offer:
  • Health benefits.
  • Paid time off and holiday pay.
  • Wellness program.
  • Incentive Plan.
  • Professional development & career advancement opportunities.
  • Lots of perks.

Compensation: $200K- $250K annually plus bonus
Responsibilities:
  • Oversee daily operations of contact center, ensuring efficiency and effectiveness in meeting service level agreements. Manage the flow of inbound and outbound calls. Prepare and deliver performance reports to stakeholders. Participate in the recruitment and hiring process of new call center employees. Drive creation of quality initiatives, process change initiatives and other initiatives to enable their functional area and ultimately the call center to meet and exceed business plans.
  • Develops and implements strategies for optimizing sales performance, converting calls to in-home appointments, lead nurturing, rehash, and customer service. Design, implement and measure outbound sales programs, including sales process and tools. Partner with area and regional leadership to drive consistent communication to the field. Drive increased sales performance along with quality of customer interactions.
  • Analyze key performance indicators and metrics to monitor and improve employee performance. Track and report on team performance metrics. Ensure adherence to company policies and procedures. Implement strategies to improve quality and productivity. Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.
  • Lead and mentor call center managers and staff, fostering a positive and productive work environment.
  • Set clear team goals and key performance indicators. Monitor and evaluate employee performance, providing feedback and coaching as needed.
  • Conduct training sessions for new hires and ongoing training for existing staff. Identify training needs and provide coaching to enhance skills and performance.
  • Conduct regular team meetings to foster an open communication environment.
  • Communicate goals, deadlines, and performance expectations to team members.
  • Research and adopt state-of-the-art technologies, tools and processes which make our teams more efficient and effective.
  • Build and maintain collaborative partnerships with internal and external stakeholders to achieve business goals.
  • Develop and manage budgets to ensure cost-effective operations.
  • Address and resolve customer complaints and issues promptly. Ensure high levels of customer satisfaction and service quality.

Qualifications:
  • Bachelor's degree in Sales/Marketing is required, MBA preferred
  • 10-15 years' experience in a related sale, call center environment
  • Demonstrated and proven track record of optimizing sales conversion while managing a call center environment
  • An ideal candidate would have had prior experience with direct responsibility for revenues more than $250M in revenue in a company with overall revenues of $1billion
  • Prior experience with development and enforcement of Customer Call Center standard operating procedures is also required.
  • Computer skills including MS Office, Visio, Siebel, Siebel Analytics, D365 Microsoft Dynamics
  • Experience with database management and data analysis (i.e., sales trends)
  • Ability to present metrics to organizational leaders
  • Strong program management skills
  • Able to effectively communicate with various levels of management and always demonstrate a professional demeanor
  • Able to be flexible in a rapidly changing work environment

Why Empire Today?
We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.
We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.
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