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Operations Manager Contact Centre Jobs (NOW HIRING)

DMI

Contact Center Supervisor

Sharonville, OH · On-site

Operational Management * Oversee daily Contact Center operations to ensure service levels ... productivity, quality, and customer expectations are consistently achieved. * Monitor phone, ticket ...

First National Bank Alaska

This position manages the daily operations of the Contact Center ensuring service levels and response times across all customer interaction channels while consistently meeting high-quality standards.

Arlingtoncu

Contact Center Manager

Alexandria, VA · On-site

$92K - $108K/yr

Contact Center Manager 5 days ago Requisition ID: 1661 Salary Range: $92,630.00 To $108,977.00 ... In this role, you will translate organizational strategy into operational execution, owning service ...

MCI Careers

Contact Center Manager

Las Cruces, NM · On-site

Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.

State of Virginia

DMV Contact Center Director

Richmond, VA · On-site

$122K - $140K/yr

The Director oversees Contact Center operations, technology, workforce management, performance, and employee development while working closely with DMV Executive Management, Information Technology ...

TEKsystems

Contact Center Manager

Reno, NV · On-site

$70K - $100K/yr

Lead and develop a new contact center operation in Reno. * Manage an initial team of 4-6 employees, with future hiring responsibilities. * Recruit, onboard, coach, and develop team members. * Monitor ...

MCI Careers

Contact Center Manager

Dallas, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.

MCI Careers

Contact Center Manager

Tampa, FL · On-site

Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.

MCI Careers

Contact Center Manager

Wichita, KS

Manage overall contact center operations, including staffing, performance, and service delivery ... Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.

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Operations Manager Contact Centre information

See salary details

$31.5K

$73.7K

$135.5K

How much do operations manager contact centre jobs pay per year?

As of Sep 10, 2026, the average yearly pay for operations manager contact centre in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Operations Manager Contact Centre vs Customer Service Manager?

AspectOperations Manager Contact CentreCustomer Service Manager
CredentialsTypically requires management experience, industry-specific certificationsOften requires customer service experience, leadership skills
Work EnvironmentOversees contact centre operations, staff management, process optimizationFocuses on customer satisfaction, team leadership, service quality
Employer & Industry UsageCommon in call centres, BPOs, telecoms, retailFound in various sectors including retail, hospitality, finance

The Operations Manager Contact Centre primarily manages overall contact centre operations, focusing on efficiency and process improvements. In contrast, the Customer Service Manager concentrates on customer satisfaction and service quality. While both roles require leadership and industry knowledge, their core responsibilities differ, with the Operations Manager overseeing broader operational aspects and the Customer Service Manager focusing on customer interactions.

What cities are hiring for Operations Manager Contact Centre jobs?

Cities with the most Operations Manager Contact Centre job openings:

What states have the most Operations Manager Contact Centre jobs?

States with the most job openings for Operations Manager Contact Centre jobs include:

What are popular job titles related to Operations Manager Contact Centre jobs?

For Operations Manager Contact Centre jobs, the most frequently searched job titles are:

Infographic showing various Operations Manager Contact Centre job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $73,687 per year, or $35.4 per hour.

Whole Blood Contact Center Manager

Providence, RI • On-site

Rhode Island Blood Center
Health Care and Social Assistance • 201 - 500 employees
Learn more about Rhode Island Blood Centerexternal

$86K/yr

Full-time

Re-posted 12 days ago

Job description

Responsibilities

The Whole Blood Manager will manage, motivate, and direct Contact Center resources including Supervisors and Agents towards achieving assigned Whole Blood production goals for NYBCe. Oversee and monitor agents within Contact Centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for customer service and donor interaction. Provides support to achieve the overall collection goals of the organization, including assisting mobile drives, as needed.

Primary Duties & Responsibilities:

  • Establish call center production goals in alignment with the marketing strategy for recruitment and monitor reporting systems that identify departmental progress towards daily/weekly/monthly goals and direct corrective actions.
  • Establish performance standards and individual goals for Supervisors and Agents.
  • Provide coaching and feedback in support of the professional development process.
  • Implement the standard operational procedures for the Contact Center and monitor compliance.
  • Direct all supervisory functions for the team, including, but not limited to, interviewing/hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success.
  • Communicates with staff the goals, objectives and expectations of the department and direct staff through routine/complex changing priorities. Meet regularly with staff to jointly understand and meet all challenges.
  • Manage Contact Center equipment to support the recruitment function.
  • Establish tools that motivate the Contact Center team to achieve both individual and team goals.

Secondary Responsibilities:

    • Prepare various reports.
    • Must work flexible hours including nights and weekends as needed
    • Make recommendations for improvement on organizational processes. Save
    • Attends conferences, seminars, as required.
    • Makes recommendations to improve business unit practices and processes.
    • Any related duties as assigned.
Qualifications

Education:

  • A bachelor's degree in business, management, marketing, communications, or the equivalent combination of education and experience.

Related Experience:

  • Minimum of five years of progressively responsible experience in sales and/or telemarketing environment required.
  • Includes a minimum of three years of successful supervisory experience, preferably in a call center or blood banking environment.

Schedule:

Full-Time; Mon. - Fri. 9am to 5pm. Occasional weekends and evenings required. Must be flexible. Hybrid option after probationary period completed - must be in office a minimum of 3 days/wk.

Proposed rate of Pay: $86,000. annually.

Overview

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

Employment Type: FULL_TIME

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