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Operations Liaison Manager Jobs (NOW HIRING)

Steris Corporation

Perioperative Liaison

Madison, WI · On-site

... Risk Management, nursing teams, and surgeons to support clinical and operational success. * Serve as the primary on-site liaison for STERIS/IMS, coordinating equipment logistics, installations ...

Amerihealth Caritas

Mgr BH Clin Liaison/Ops

Dublin, OH · Remote

The Manager, Behavioral Health Clinical Liaison, is responsible for supporting the development ... Serve as a key resource for behavioral health integration and operational issues across departments.

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How much do operations liaison manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for operations liaison manager in the United States is $59,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $67,500.00 per year, depending on experience, location, and employer.

How does an Operations Liaison Manager typically facilitate communication between departments, and what challenges might arise in this process?

An Operations Liaison Manager plays a critical role in ensuring smooth communication between various departments, such as logistics, customer service, and upper management. They often coordinate meetings, relay updates, and clarify priorities to keep all teams aligned toward common goals. Common challenges include managing conflicting departmental objectives, ensuring timely information flow, and navigating differences in communication styles. Successful Operations Liaison Managers use strong interpersonal and organizational skills to resolve misunderstandings and keep operations running efficiently.

What are the key skills and qualifications needed to thrive as an Operations Liaison Manager, and why are they important?

To thrive as an Operations Liaison Manager, you need strong project management skills, business acumen, and a bachelor's degree in business, operations management, or a related field. Familiarity with ERP systems, workflow management tools, and sometimes Six Sigma or PMP certification is typical for this role. Exceptional communication, problem-solving, and relationship-building skills help you coordinate effectively between teams and stakeholders. These skills ensure seamless operations, efficient issue resolution, and alignment of business objectives across departments.

What is the difference between Operations Liaison Manager vs Operations Coordinator?

AspectOperations Liaison Manager

Required CredentialsTypically a bachelor's degree in business, management, or related field; experience in operations or project management

Work EnvironmentCorporate offices, manufacturing plants, or logistics centers; involves cross-departmental coordination

Employer & Industry UsageUsed across industries like manufacturing, logistics, and corporate sectors for overseeing operational communication

The Operations Liaison Manager focuses on strategic coordination and communication between departments or external partners, often with managerial responsibilities. In contrast, the Operations Coordinator handles day-to-day operational tasks, scheduling, and support activities. Both roles require strong organizational skills, but the Liaison Manager typically has more leadership and strategic oversight.

What are Operations Liaison Managers?

Operations Liaison Managers are professionals who act as a bridge between different departments, teams, or external partners to ensure smooth communication and coordination of activities. They are responsible for facilitating information flow, resolving issues, and helping align operational goals across the organization. Their role is essential in streamlining processes, improving efficiency, and ensuring that projects and activities run according to plan. Operations Liaison Managers often work in industries such as logistics, manufacturing, healthcare, and corporate environments.
What cities are hiring for Operations Liaison Manager jobs? Cities with the most Operations Liaison Manager job openings:
What states have the most Operations Liaison Manager jobs? States with the most job openings for Operations Liaison Manager jobs include:
Operations Liaison Manager jobs near you
Business Operations Liaison - Incident Management

Business Operations Liaison - Incident Management

Apex Fintech Solutions

Austin, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.

At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest.

When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.

Together, we're shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. - grit, results, empathy, accountability, and teamwork - with Apex.

We're proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we've created. Here are just a few of the many awards we've recently received:

Best Places to Work

2026, 2025, 2024, 2023- Presented by BuiltIn

WealthTech of the Year

2025- Presented by US FinTech Awards

The World's Top 250 Fintech Companies

2024- Presented by CNBC

ABOUT THIS ROLE

ABOUT THIS ROLE

Apex is seeking an analytical and solutions-oriented Operations Incident & Remediation Specialist to serve as the critical bridge between the Customer Organization and our IT Service Management (Incident Management) team. This role ensures that operational incidents affecting our clearing and custody business are effectively triaged, communicated, and resolved through deep collaboration with Incident Management's formal postmortem analysis function across the organization.

Rather than running parallel processes, this role brings essential business context, domain expertise, and stakeholder representation to an Incident Management's established postmortem analysis and incident resolution frameworks. You'll be the voice of the Operational Organization during technology incidents, translating business impact into actionable intelligence, and ensuring the operational organization is part of the collaboration to effectively resolve and remediate incidents.

This role is for someone who excels at stakeholder management, understands clearing and custody operations deeply, and can effectively bridge technical and business teams during high-pressure situations and after to ensure we are implementing solutions to improve. If you're energized by being the central point of contact during operational disruptions and ensuring solutions are implemented for key learnings around incident management, we'd love to meet you!

Key Skills and Responsibilities:

Business Representation & Incident Liaison

  • Serve as the primary Operational Organization representative during technology incidents and operational disruptions
  • Partner with the Incident Management Problem Manager as the business liaison when operational issues require an operational response
  • Triage and prioritize operational issues based on client impact, business risk, and regulatory considerations
  • Provide real-time status updates to business stakeholders and leadership during active incidents
  • Escalate critical issues to appropriate stakeholders with clear business context and impact analysis
  • Ensure business priorities and client considerations are represented in the team's incident management processes

Domain Expertise & Postmortem Analysis

  • Contribute clearing and custody domain expertise (settlements, corporate actions, margin, trade processing, regulatory requirements) to the Incident Managements team-led postmortem analysis sessions
  • Participate as a business subject matter expert in cross-functional Postmortem Analysis sessions facilitated by the Incident Management Problem Manager
  • Provide operational context and business impact assessment to inform root cause identification and corrective action planning
  • Collaborate with the incident management team to ensure recommended corrective actions address business-side operational concerns
  • Assist in validating that implemented solutions effectively resolve business operational issues
  • Partner with the incident management team to ensure Operational Organization teams understand and implement process improvements identified through formal postmortem analysis

Operational Process Documentation & Knowledge Management

  • Collaborate on plan to engage clients as needed.
  • Document operational processes, known issues, and workarounds specific to clearing and custody business operations
  • Build knowledge base articles to support Operational Organization teams
  • Maintain up-to-date process documentation and workflow diagrams for key Customer Organization operational areas
  • Collaborate with training teams to ensure operational staff are equipped with current processes and best practices
  • Create operational reference materials that can be leveraged during incident response

Stakeholder Communication & Coordination

  • Serve as the primary point of contact between Operational Organization and the incident management team during operational incidents
  • Communicate proactively with Account Management, Relationship Management, and Client Services teams when operational issues impact client experience
  • Coordinate with Operations, Compliance, and other Customer Organization teams during multi-faceted operational incidents
  • Build strong relationships with Incident management, Technology, Product, and Compliance teams to enable effective collaboration during incidents
  • Facilitate information flow between technical teams and business stakeholders, ensuring clear communication in both directions
  • Prepare business-focused incident summaries and impact reports for Customer Organization leadership

Key Skills

  • Domain Expertise: An understanding of clearing and custody operations, including trade processing, settlements, corporate actions, margin, and regulatory requirements
  • Stakeholder Management: Exceptional ability to manage relationships across multiple departments and communicate effectively with diverse audiences during high-pressure situations
  • Business Translation: Ability to translate technical issues into business impact and communicate complex operational matters to both technical and non-technical stakeholders
  • Analytical Mindset: Strong analytical and critical thinking skills with the ability to assess operational issues and determine business impact and priority
  • Collaborative Partnership: Ability to work effectively as a partner to the incident management team and other functional teams, contributing expertise without duplicating efforts or creating parallel processes
  • Excellent Communication: Clear verbal and written communication skills, with the ability to adapt messaging for different stakeholder groups (technical teams, business leaders, client-facing teams)
  • Detail-Oriented: Strong attention to detail and thoroughness in documenting operational processes and incident impacts
  • Resilient & Adaptable: Remains calm under pressure, adapts quickly to changing priorities, and maintains focus during operational incidents and crisis situations
  • Process Documentation: Experience creating clear, usable SOPs, process maps, and operational documentation

Required Background Experience:

  • Industry Experience: 5+ years industry experience in operations, business analysis, or related roles within a custodian/clearing firm or financial services organization
  • Education: Bachelor's degree required; MBA or related advanced degree is a plus
  • Licenses: FINRA Series 7 & Series 63 preferred at time of hire (otherwise, candidates required to obtain a Series 7 license within 90 days of initial employment)
  • Cross-functional Communication: Proven experience serving as a liaison between business and technology teams during operational incidents, effectively translating technical issues into business impact and priorities
  • Technical Proficiency: Strong command of SQL, BigQuery, AI systems, and Microsoft Office suite, with demonstrated ability to quickly learn new technologies for root cause analysis and incident pattern identification
  • Incident Management & Documentation: Experience conducting comprehensive incident analysis, creating detailed postmortem reports, and developing operational process documentation including SOPs and knowledge base materials
  • Project & Organizational Excellence: Strong project management and organizational skills to coordinate incident response efforts, track resolution progress, and maintain systematic documentation of operational procedures

#operations #mid-senior #full-time#LI-MJ1 #APEX

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

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