Operations Liaison Manager Jobs (NOW HIRING)

Providence at Home with Compassus

The Care Liaison Manager is a leader who connects hospitals with the Home Health and Hospice teams, making sure care is coordinated, relationships stay strong, staff are supported, and value-based care goals are met. In connection with the JV's Value-Based Enterprise (VBE) care coordination agreement with Providence hospital systems, the Care Liaison Manager will lead implementation of care coordination activities for each Home and Community Care (HCC) service line including Hospice and Home Health, within the geographic area of responsibility with the goal of furthering the value-based activities of the ministries and the JV. This role will have a supporting relationship with local HCC ministry leaders and will be responsible for implementing a collective market strategy via engagement of hospital and JV leaders and through a comprehensive understanding of their operational considerations and goals. The role will be responsible for representing all continuum ministries in the geographic territory, including providing leadership and singular connectivity for the JV's home health and hospice service lines to Providence hospital systems within territory. The role will establish and maintain core relationships within the hospital system to ensure collaboration and alignment around shared VBE goals. As lead market representative of VBE care coordination services, substantial understanding of JV's home health and hospice service lines' operations is essential and must be maintained through direct participation in operational improvement meetings for all ministries within territory. Responsibility for ensuring a value-based operational direction and hospital leader participation in value-based care coordination activities is principal to this role. It is expected that the position leads collaborative discussion with hospital leadership, fostering engagement through the enhancement and adaptation of operational strategies to achieve successful care coordination in furtherance of the value-based purposes of the hospital and JV enterprise. This position is responsible for leadership, oversight and training of the clinical liaison and CTA staff, and facilitates strong collaboration between all components of service delivery including operations, clinical services, and all shared services. Additionally, this position will lead the coordination of services within the applicable PHS region(s) and in all settings including acute care, physician/ambulatory and Providence Health Plan, in furtherance of the value-based enterprise goals.

Position Specific Responsibilities

• The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position. The caregiver must be sufficiently fluent in the English language to satisfactorily perform the essential functions of the position. The degree of fluency required will vary depending upon the nature of the position. Caregivers are expected to honor the Mission, Values, Vision and Promise and adhere to the Code of Conduct, policies and standards of their organization. For direct patient care roles: Performs and maintains currency of essential competencies as required by specific area of hire and populations served. In furtherance of VBE care coordination goals, participates in development, and leads implementation of, strategic and tactical care coordination and related service enhancement and growth plans for each service line, as appropriate, within a specific geographic area of responsibility with the goal of increasing volume of appropriate patients referred and admitted for service while creating collaboration and excellent care coordination between all Providence hospitals and JV's home health care and hospice agencies. Ensures growth-focused operational direction and ministry leader participation in growth-focused activity. Maintains a supporting relationship between local ministry leaders and JV leaders and is responsible for implementing a collective care coordination market strategy via engagement of ministry leaders and through a comprehensive understanding of operational considerations and VBE goals. Ensures collaboration and alignment around established shared goals. Acquires and maintains substantial understanding of JV's home health and hospice service lines' operations, including through participation in operational management meetings and improvement efforts for all ministries within territory. Cultivates and maintains working relationships with non-Providence affiliates (e.g., Swedish, Kadlec) in the assigned region(s)

Education and/or Experience

• Clinical licensure appropriate to discipline (e.g., R.N./LPN/LVN, Registered Dietitian) or a Bachelor's Degree in Social Work.
• Master's Degree Clinical degree, Business, Health Administration or other related area preferred.
• 3 years Complex healthcare business project management experience required
• 3 years Documented prior success in managing healthcare teams, business development, or program management preferred.
• Previous business development experience in the state healthcare marketplace preferred.
• Previous experience collaborating directly with healthcare executives and decision makers, physicians, hospital discharge planners and other health care providers preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Demonstrated interpersonal skills and the ability to communicate effectively through strong written and verbal communications in English.
• Other Skills and Abilities: Articulates and embraces integrated healthcare at home philosophy. Customer focused, including anticipating customer needs and responding quickly to customer concerns. Strong interpersonal and customer service skills and ability to integrate effectively with other teams. Ability to work independently and collaboratively with others to identify issues and solve problems and motivate team members. Ability to proactively identify ways to enhance or improve high quality care programs, processes and systems and is highly organized, thorough and detail oriented. Enjoys variety, fast paced, and flexible assignments to meet ongoing business needs and can exercise discretion, sensitivity, tact and respect for confidentiality at all times. Results oriented and able to use sound judgment in managing and prioritizing multiple projects to meet deadlines. Some travel required.

Certifications, Licenses, and Registrations

• Current state professional license or certification appropriate to discipline.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation Range: $113,152.00 - $178,630.40 annually