Operations Leadership Program Jobs in Chicago, IL

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West Monroe is seeking a Senior Manager to join our Operations Excellence practice within the Enterprise Strategy & Execution (ES&E) discipline. This role is for a senior transformation leader with experience leading large-scale enterprise technology transformations-such as ERP, CRM, and HCM-while serving as the client's trusted program leader and executive advisor.
Senior Managers at West Monroe operate as engagement leaders and growth drivers, owning delivery excellence, client relationships, and business development while shaping firm capabilities. This role will lead complex, multi-year technology programs, often delivered in partnership with third-party system integrators (SIs), ensuring alignment across business strategy, technology delivery, and value realization.
What you'll do:
Lead Enterprise Technology Transformations

• Serve as the program leader for large-scale enterprise technology transformations, coordinating business, technology, and change workstreams across multiple stakeholders.
• Act as a trusted advisor to executive sponsors, translating strategy into executable roadmaps and driving informed decision-making.
• Ensure programs deliver measurable business outcomes through strong governance, risk management, and value realization.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising around sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.

Transformation Office & Program Governance

• Design, stand up, and lead Transformation Offices that integrate program governance, technology delivery, change management, enterprise architecture alignment, and benefits tracking.
• Assess client readiness and define operating models required to execute complex, technology-enabled transformations.
• Partner with client IT and architecture leaders to ensure alignment between business capabilities, application landscapes, and delivery sequencing.

System Integrator & Vendor Leadership

• Lead and govern third-party system integrators, holding delivery partners accountable for scope, quality, timeline, and outcomes.
• Support SI selection, mobilization, and execution, acting as an independent advisor to the client throughout the lifecycle.
• Proactively manage delivery risks, dependencies, and executive escalations across vendors.

Engagement & Firm Leadership

• Own delivery on engagements of moderate to high complexity, including scope, budget, profitability, team leadership, and client satisfaction.
• Partner with ES&E and technology leadership to shape firm strategy, offerings, and go-to-market approaches for technology-enabled transformation.
• Collaborate with industry leaders to tailor solutions for priority markets and clients.

Business Development & Thought Leadership

• Support Directors and Partners in identifying, shaping and pitching projects to new prospects and existing clients.
• Develop SOWs, pricing models, and delivery approaches that balance client value and firm economics.
• Contribute to thought leadership through presentations, points of view, and external publications.

Talent Leadership

• Lead, mentor, and develop Managers and Consultants, modeling West Monroe values in client and internal settings.
• Serve as a Career Advisor, supporting performance management and professional growth.
• Actively participate in recruiting and talent development efforts.

What you'll bring:

• Bachelor's degree or equivalent experience required.
• 8+ years of experience leading complex programs or portfolios, including enterprise technology transformations; with at least one of the following:
• 3 full lifecycle major system implementations (e.g. ERP, CRM, HCM) with project/program management roles
• 5+ years as part of a transformation office overseeing a large portfolio of initiatives and managing value realization
• Lead technology workstream for a merger or carveout in a moderate-to-high complexity transaction.
• Proven experience leading programs involving third-party system integrators, including vendor governance and executive-level issue management.
• Experience operating within or establishing Transformation Offices, PMOs, or integrated governance models.
• Working knowledge of enterprise architecture concepts, including business capabilities, application landscapes, and integration considerations.
• Strong understanding of program and portfolio governance approaches (PMI, waterfall, Agile, SAFe).
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Excellent executive communication skills, with the ability to synthesize complex topics into clear, actionable insights.
• Business development experience, including account growth, proposal development, and pricing.
• Ability to work permanently in the United States without sponsorship.
• Ability to travel up to 50%.

West Monroe's Operations Excellence practice is focused on driving value from strategy through execution-not merely pointing to best practices and standards. We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption. Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of four focus areas including Enterprise Strategy & Execution, Financial Management, Market Research & Insights, and Productivity.
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Seattle or Washington, D.C.
$194,100-$228,400 USD
Los Angeles
$203,400-$239,300 USD
New York City or San Francisco
$212,600-$250,100 USD
A location not listed above
$184,900-$217,500 USD
Other consultancies talk at you.
At West Monroe, we work with you.
We're a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We're fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what's next.
You'll feel the difference in how we work. We show up personally. We're right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn't a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe's Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.