Operations Innovation Manager Jobs in San Ramon, CA

Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
The VP, Head of Digital for CRO is a product-led technology executive responsible for defining and delivering the digital strategy, platforms, and operating model that power Equinix's global revenue engine. Reporting to the Chief Digital & Innovation Officer and partnering closely with the Chief Revenue Officer, this leader serves as the primary technology and innovation partner to the CRO and owns the end-to-end digital product portfolio across the customer lifecycle, spanning Lead-to-Cash, customer success, renewals, partner ecosystem, and digital channels, with full accountability for product strategy, engineering delivery, platform operations, and business outcomes.
This executive will lead one of Equinix's most strategic transformation programs, driving revenue growth, seller productivity, customer and partner experience, and an AI-first commercial operating model. Partnering across Sales, Marketing, Customer Success, Finance, Revenue Operations, Product, and Business Operations, they will ensure technology, process, data, and operating models evolve together to create lasting competitive advantage. Leading high-performing teams and collaborating closely with AI, Data, Cybersecurity, and Enterprise Architecture leaders, they will deliver secure, scalable, future-ready platforms that support billions of dollars in revenue and shape the next generation of Equinix's go-to-market capabilities.
Responsibilities:
Product & Engineering Leadership

• Own the vision, strategy and execution of the digital platforms supporting the CRO organisation.

• Lead product management, engineering and delivery teams with full accountability for business outcomes, adoption and value realization.

• Drive simplification, platform rationalisation and engineering excellence while accelerating delivery velocity.

Executive Leadership

• Build trusted relationships across the Executive Leadership Team and influence decisions across Sales, Marketing, Finance, Operations and Product.

• Lead organisational change at enterprise scale, ensuring adoption and measurable business impact.

• Build, coach and inspire a high-performing leadership team capable of operating at global scale.

Lead Enterprise Revenue Transformation

• Lead the successful delivery of Equinix's Lead-to-Cash transformation, ensuring measurable improvements in speed, simplicity, customer experience and commercial performance.

• Partner with the CRO leadership team to redesign the commercial operating model, simplifying processes and eliminating friction across the customer lifecycle.

• Act as a trusted strategic advisor to the CRO, shaping business strategy rather than simply responding to technology demand.

Help drive Revenue Growth for CRO through technology

• Improve sales productivity through AI-first workflows, automation and intelligent decision support.

• Build the digital capabilities that enable faster bookings, lower churn, higher customer lifetime value and improved commercial efficiency.

• Develop and execute Equinix's digital channel strategy, growing digital engagement into a major revenue channel over the coming years.

• Build a world-class partner platform that enables partners to become an increasingly strategic growth engine for the company.

Build an AI-First Revenue Organisation

• Reimagine how revenue teams work by embedding AI across every stage of the customer lifecycle - not simply automating existing processes but fundamentally redesigning them.

• Partner with the Chief AI Officer to deploy predictive, generative and agentic AI capabilities that improve selling effectiveness, customer engagement, forecasting, pricing, renewals and operational efficiency.

• Establish Equinix as an industry leader in AI-enabled commercial operations.

Innovation / Continuous Improvement

• Lead the design and implementation of innovative solutions that enhance customer experience and operational performance.

• Utilize data analytics and customer feedback to inform decision-making and drive continuous improvement.

• Identify and apply emerging technologies to improve sales performance, customer insights, and operational agility.

• Drive automation, AI/ML, and analytics use cases that improve forecasting accuracy, customer targeting, personalization, and revenue predictability.

• Benchmark and stay informed about trends in sales tech, revenue intelligence, and commercial platforms.

Skills & Attributes:

• Strategic thinker with a customer-centric mindset and a passion for innovation.

• Demonstrated ability to collaborate and partner effectively with executive stakeholders, especially in complex, matrixed organizations.

• Excellent problem-solving ability to understand business stakeholder needs, drive prioritization, and deliver systems

• Deep Platform and technology experience and expertise to build Lead-to-Cash platform with a product / platform mindset

• Adept at inspiring behavior change through motivating teams, planning initiatives, designating priorities, and being decisive when faced with ambiguity

• Ability to provide thought leadership, think strategically and effectively communicate vision and influence across the organization

• Ability to be data driven, decisive, execution-focused and results-oriented to ensure strategy translates to outcomes

Leadership characteristics:

• Product / engineering mindset with passion and experience in major transformations at a global scale across cultures, in a matrix driven org.

• Exceptional leader who excels at driving bold and meaningful change at scale and across multiple dimensions with a heavy outcome focused mindset.

• Cultivates Innovation - Fosters a climate where innovation can thrive and creates new and better ways for the areas to be successful. Encourages innovative risk taking and embraces failure as a part of innovation

What Success Looks Like
Within the first 18-24 months, this leader will have:

• Successfully delivered the Lead-to-Cash transformation and migrated all customers on the new platform and working on continuous improvement.

• Significantly improved seller productivity and commercial efficiency.

• Established an AI-first operating model across the CRO organisation.

• Built a differentiated partner platform that accelerates growth.

• Created a compelling digital channel strategy capable of becoming a meaningful revenue contributor.

• Simplified commercial operations while improving customer and partner experiences.

• Become one of the CRO's most trusted strategic partners.

Qualifications

• 15+ years leading large-scale commercial, digital or business transformation programmes.

• Proven experience partnering directly with Chief Revenue Officers, Chief Commercial Officers or equivalent executive leaders.

• Demonstrated success leading enterprise Lead-to-Cash, Quote-to-Cash or commercial transformation initiatives.

• Deep understanding of sales, marketing, customer success, partner ecosystems and revenue operations.

• Experience using AI to transform business operations-not simply deploying AI technologies.

• Strong commercial acumen with the ability to translate technology investments into measurable business outcomes.

• Exceptional executive presence, influencing skills and organisational leadership.

• Bachelor's degree required; MBA or equivalent executive education preferred.

The targeted pay range for this position in the following location is / locations are:
United States - Redwood City Office GHQ : 272,000 - 408,000 USD / Annual
United States - Dallas Infomart Office DAI : 272,000 - 408,000 USD / Annual
Canada - Toronto Office TRO : 243,000 - 365,000 CAD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.