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Operations Director Jobs in Onalaska, WI (NOW HIRING)

UniFide CST

Operations Manager

West Salem, WI · On-site

$100K - $120K/yr

As a trusted partner to the Director of Operations, you'll help drive operational performance today while building the foundation for tomorrow. From developing leaders and improving operational ...

UniFide CST

Operations Manager

West Salem, WI · On-site

As a trusted partner to the Director of Operations, you'll help drive operational performance today while building the foundation for tomorrow. From developing leaders and improving operational ...

Ace Hardware Corporation

Operations Manager

La Crosse, WI · On-site

$88K - $110K/yr

As an Operations Manager, you will be responsible for directing both inbound and outbound operational departments and exempt staff to maximize safety, quality, productivity and employee relations for ...

Ace Hardware Corporation

Operations Manager

La Crosse, WI · On-site

$88K - $110K/yr

As an Operations Manager, you will be responsible for directing both inbound and outbound operational departments and exempt staff to maximize safety, quality, productivity and employee relations for ...

EoS Fitness

Operations Manager

Houston, MN

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing ... Beyond greeting and directing members, guests, and team members upon entry, they serve as ...

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Operations Director information

See Onalaska, WI salary details

$31.6K

$100K

$166.8K

How much do operations director jobs pay per year?

As of Aug 31, 2026, the average yearly pay for operations director in Onalaska, WI is $100,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,100.00 and $125,900.00 per year, depending on experience, location, and employer.

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

Is operations a high paying job?

Operations Director roles are typically among the higher-paying management positions, with salaries varying based on industry, company size, and location. These roles often require strong leadership, strategic planning, and experience in supply chain, logistics, or process improvement. Compensation can include base salary, bonuses, and benefits, reflecting the level of responsibility involved.
More about Operations Director jobs

What are the most commonly searched types of Operations jobs in Onalaska, WI?

The most popular types of Operations jobs in Onalaska, WI are:

What job categories do people searching Operations Director jobs in Onalaska, WI look for?

The top searched job categories for Operations Director jobs in Onalaska, WI are:

What cities near Onalaska, WI are hiring for Operations Director jobs?

Cities near Onalaska, WI with the most Operations Director job openings:

Operations Director jobs near you
Infographic showing various Operations Director job openings in Onalaska, WI as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $100,036 per year, or $48.1 per hour.

Director of Customer Operations

Arcadia, WI • On-site

Ashley Global Retail, LLC
Furniture Manufacturing • 10K+ employees

6.1

Company rating: 6.1 out of 10

Based on 294 frontline employees who took The Breakroom Quiz

39th of 52 rated furniture manufacturers

People enjoy working here

Respectful managers

Learn more about Ashley Global Retail, LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort
Who We Are:
At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business - we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.
If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.
If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.
Summary
The Director of Customer Experience is a strategic leader responsible for driving operational excellence across customer service and supply chain functions. This role leads initiatives to improve customer satisfaction, optimize order management processes, develop and standardize operating procedures, and strengthen cross-functional collaboration. The ideal candidate combines strong leadership skills with a deep understanding of customer experience, process improvement, and technology to deliver measurable business results.
Responsibilities
  • Lead the Customer Experience team, providing direction, coaching, and development to drive high performance and engagement.
  • Develop, implement, and maintain standard operating procedures (SOPs) that improve consistency, efficiency, and service quality.
  • Partner with Supply Chain, Operations, Distribution, Sales, Information Technology, and other key stakeholders to identify process gaps and implement sustainable solutions.
  • Oversee order management processes to ensure accuracy, efficiency, and an exceptional customer experience.
  • Analyze operational and customer performance metrics to identify trends, opportunities, and areas for improvement.
  • Champion continuous improvement initiatives that streamline workflows, reduce inefficiencies, and enhance customer satisfaction.
  • Leverage technology and system capabilities to improve visibility, reporting, and process effectiveness.
  • Drive cross-functional projects that support organizational goals and improve end-to-end customer and supply chain performance.
  • Establish and maintain strong relationships with internal and external stakeholders to support business objectives.
  • Foster a culture of accountability, collaboration, innovation, and customer-focused service.

Qualifications
  • Bachelor's degree in Business, Supply Chain, Operations Management, or a related field; equivalent experience may be considered.
  • Minimum of 5 years of leadership experience in customer service, customer experience, operations, supply chain, or a related environment.
  • Strong knowledge of order management systems, customer service operations, and process improvement methodologies.
  • Experience developing and implementing standard operating procedures and operational best practices.
  • Demonstrated success leading cross-functional initiatives and influencing stakeholders across multiple departments.
  • Proven ability to analyze data, measure performance, and drive operational improvements.
  • Excellent communication, relationship-building, and problem-solving skills.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office Suite, AS400, CRM platforms, and other business systems.
  • Experience leading change initiatives and leveraging technology to improve customer and operational outcomes.

Work Environment:
This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.
Benefits We Offer:
  • Health, Dental, Vision, Employee Assistance Program
  • Paid Time Off; increases with years of service
  • Generous Employee Discount on home furnishings
  • Professional Development Opportunities
  • Tuition Assistance
  • Ashley Wellness Centers (location specific)
  • 401(k) and Profit Sharing
  • Life Insurance

Our Core Values:
  • Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

  • (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

  • Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

  • Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

  • Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

  • Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

  • Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:
Corporate Social Responsibility
View Our Corporate Brochure
We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.
Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.
* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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