Operations Director Jobs in Kitchener, ON (NOW HIRING)

As the next Interim Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human resource functions of your store. Our Store directors ensure adherence to the Sephora concepts and culture, ensuring maximum profitability and compliance with Sephora's objectives and policies. Reporting to the District Manager the Store Director's team can include our Talent & Business Operations Managers, Client Experience Managers, and Beauty Services Managers. Our interim roles are fixed contract positions, that have a definitive end date. These roles are still eligible for Sephora's Perks and Benefits! 

What you'll be doing as an Interim Store Director at Sephora - 

Store Budget & Business Results.  

• Forecast sales and payroll with your District Manager to drive store results. 

• Monitor daily, weekly, and monthly sales results and communicate with staff members. 

• Achieve store's sales plans and operating profits while maintaining expenses. While managing and measuring the effectiveness of business strategies, adjusting when needed. 

• Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge, and services. 

Human Resources. 

• Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals. 

• Recruit, interview, and hire for all positions according to business needs. 

• Train, coach, delegate to supervise, and motivate department Managers and Leads to develop their leadership and business skills. 

• Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities. Both through day-to-day coaching and through quarterly development meetings. 

Merchandising and Operations. 

• Conduct inventories, maintain updated inventory records, and communicate inventory issues/concerns to key stakeholders. 

• Make strategic and innovative merchandising decisions by Sephora's concepts when necessary, to grow the business. 

We'd love to hear from you if -  

• You have a minimum of 5+ years of senior management experience in the beauty, retail, or customer service industry. 

• You have a proven track record of coaching a high-performing team and have a passion for training, development, and education.  

• You have previous experience recruiting, staffing, and hiring across all store positions, including leadership. 

• You are effective in time management, problem-solving, and communication both verbal and written. With experience in Windows, Word, and Excel. 

• You have no difficulty maintaining composure and possess strong managerial courage to have tough conversations when needed.  

• You have strong business acumen and the ability to analyze sales trends and react appropriately, with a proven track record of meeting or achieving targets or KPIs. 

You might not meet every requirement listed-and that's okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths. 
 

Location, Availability, and Physical Requirements- 

• On-site: You will work at the location specified in the job posting. 

• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore. 

• Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds. 

Sephora's Total Rewards- 

• The Compensation. Sephora's pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed. 

• The Perks. Think you've tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events. 

• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge. 

• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.