Operations Director Jobs in Ketchum, ID (NOW HIRING)

Join us as an Operations Manager at Abode Luxury Rentals!

Why Abode Luxury Rentals?

Abode Luxury Rentals is a truly unique company. We specialize in creating authentically customized experiences through unparalleled service, decades of expertise, and a carefully curated portfolio, giving guests everything they need to create memories to cherish for a lifetime. Every adventure is a new & unique story, and our collection of exceptionally handpicked homes, paired with personalized luxury services in the most prestigious mountain playgrounds, are inspirations for volumes of exceptional stories. Together, our team manages a luxury vacation rental portfolio of 180+ properties, and true concierge service in Park City, UT, Jackson Hole, WY & Sun Valley, ID.

At Abode Luxury Rentals we hold our values close to us; including environmentalism and merit, fairness, and equality to name a few. Abode takes pride in fostering a workplace that celebrates the diversity of our employees, guests, and community. We recognize the importance of a variation in thought, experiences, and perspectives to ensure that we provide an unparalleled experience for both employees and guests. We are dedicated to consistently working towards an environment that promotes fairness, equity, and unrivaled experiences for all.

Your Role:

Abode Luxury Rentals is seeking a highly organized and dynamic Operations Manager to lead our new office in Sun Valley. This pivotal role involves managing all aspects of the office, including guest relations, property management, and local community engagement. The successful candidate will be a proactive leader with exceptional relationship-building skills and a flexible approach to work hours, including weekends.

Location: Sun Valley, ID

Job Type: Full Time, In-person

Your Responsibilities:

• Office Management: Open and manage the Sun Valley office, ensuring all administrative and operational functions are performed efficiently.
• Licensing and Compliance: Work with city officials to acquire the necessary business licenses and ensure compliance with local regulations.
• Relationship Building: Develop strong relationships with real estate agents, vendors, city officials, and other stakeholders to support business operations and guest services.
• Property Management: Oversee property management tasks including routine and annual maintenance scheduling, such as chimney sweeps, furnace inspections, and fire extinguisher checks.
• Guest Relations: Ensure excellent guest relations are maintained, addressing any guest needs promptly and effectively.
• Inventory Management: Maintain accurate records of property and office inventory.
• Inspections: Conduct and oversee various property inspections including weekly, departure, and arrival onboarding processes.
• Vendor Coordination: Build and maintain a concierge list through effective partnerships with local vendors.

Requirements:

• Education: GED Certificate
• Relationship Management: Ability to build and foster relationships with a diverse group of stakeholders, including guests, property owners, vendors, and city officials.
• Adaptability: Capable of navigating complex interpersonal dynamics and managing relationships effectively.
• Flexibility: Willingness to work a flexible schedule, including weekends, to meet business needs.
• Professional Experience: Proven experience in operations management, guest relations, and property management.

Bonus Qualifications:

• Conflict Resolution: Proficiency in navigating complex interpersonal situations and mediating effectively when placed in the middle of potential conflicts.
• Passion for Luxury: A genuine passion for luxury lifestyle and real estate, with a desire to exceed expectations and create unforgettable experiences for clients
• Hospitality Experience: Background in hospitality to provide valuable insights on our industry and support our staff in providing exceptional service to guests

What We Offer:

• A welcoming and supportive work environment where you will be treated like family from day one
• Competitive compensation that reflects the employee's level of experience
• A benefits package which includes health and dental insurance, 401(k) matching, paid time off, mental health time off, flexible work arrangements and more

Success in the First 30 Days:

Within the first 30 days of working with Abode, our goal is that the ideal candidate will have:

• Established and began to develop strong relationships with property owners and other key stakeholders to ensure smooth operations.
• Grasped the inspection processes necessary for maintaining high standards at all properties.
• 
  

We look forward to reviewing your application.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.