Operations Director Jobs in Ketchum, ID (NOW HIRING)

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho's Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Located at the southeast corner of Main Street and River Street East-the gateway to downtown Ketchum, Idaho-and just minutes from Bald Mountain's River Run base, this exceptional property will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring our signature experiential hospitality to one of North America's most iconic, year-round mountain destinations.

The Spa Director is responsible for the overall leadership, strategic direction, and financial performance of the spa, wellness, and retail operations. This role oversees all aspects of guest experience, team development, revenue generation, operational excellence, and profitability while ensuring the highest standards of luxury hospitality.

As a newly opening spa, the Spa Director will play a critical role in establishing the spa's identity, building a high-performing team, implementing operating standards, and driving awareness and utilization among resort guests, local residents, and members. The Spa Director will serve as a key member of the hotel leadership team and will be responsible for positioning the spa as a premier wellness destination.

Pre-Opening Leadership

Lead all spa pre-opening activities, including operational planning, staffing, training, and service implementation.

Develop and implement spa policies, procedures, service standards, and operational guidelines.

Partner with ownership, hotel leadership, consultants, and vendors to ensure successful spa opening and ongoing operations.

Oversee treatment menu development, retail selection, wellness programming, and guest journey design.

Establish departmental budgets, labor models, productivity standards, and financial goals.

Manage spa systems implementation, inventory setup, and operational readiness.

Strategic Leadership

Develop and execute business strategies to achieve revenue, profitability, and guest satisfaction goals.

Position the spa as a key driver of the resort's luxury and wellness experience.

Identify opportunities to grow treatment revenue, memberships, wellness programming, retail sales, and local business.

Monitor industry trends and implement innovative wellness experiences that align with the property's brand positioning.

Collaborate with hotel leadership to support overall resort objectives.

Financial Management

Prepare and manage annual operating budgets, forecasts, and capital plans.

Monitor departmental revenue, expenses, labor costs, and profitability.

Analyze key performance indicators including utilization, capture rates, retail sales, average treatment revenue, and guest satisfaction.

Develop action plans to maximize profitability while maintaining luxury service standards.

Ensure proper inventory, purchasing, cash handling, and financial controls.

Operations Management

Direct all spa operations, including treatment areas, wellness facilities, retail, reservations, and guest services.

Maintain compliance with all health, safety, sanitation, and licensing regulations.

Ensure operational efficiency and consistent execution of luxury service standards.

Evaluate staffing levels and scheduling practices to maximize productivity and guest availability.

Continuously improve processes and service delivery.

Team Leadership & Culture

Recruit, hire, train, develop, and retain exceptional spa professionals.

Build a positive, service-driven culture focused on excellence and accountability.

Conduct performance reviews, coaching sessions, and development planning.

Foster colleague engagement and professional growth.

Serve as a visible and inspiring leader within the spa and hotel.

Guest Experience

Ensure exceptional and personalized guest experiences throughout the spa journey.

Establish and maintain luxury service standards.

Monitor guest feedback and implement continuous improvements.

Resolve guest concerns promptly and professionally.

Develop loyalty and repeat visitation through exceptional service delivery.

Sales & Marketing

Partner with Marketing, Revenue Management, and Hotel Operations to develop promotional strategies and packages.

Build awareness among resort guests, local residents, homeowners, and members.

Drive weekday utilization and shoulder-period demand through targeted programming and promotions.

Develop strategic partnerships with local businesses, wellness practitioners, and community organizations.

Support public relations, media opportunities, and wellness events.

• Minimum 5 years of progressive spa leadership experience, including management of luxury resort or hotel spas.
• Previous Spa Director or Assistant Spa Director experience preferred.
• Pre-opening experience strongly preferred.
• Proven success driving revenue growth and profitability.
• Strong understanding of luxury hospitality and wellness operations.
• Experience managing large teams and multiple revenue streams.
• Financial acumen with budgeting, forecasting, and labor management expertise.
• Excellent communication, leadership, and organizational skills.
• Experience with spa management systems and reservation platforms.