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Operations Director Jobs in Federal Way, WA (NOW HIRING)

Harbor Wholesale

Director of Sales Operations

Lacey, WA · On-site

$120 - $140/hr

Overview The Director of Sales Operations is responsible for leading the strategy, performance, and continuous improvement of Harbor Wholesale's Sales Operations and Customer Service functions. This ...

Positive Place

Program Director

Bainbridge Island, WA · On-site

$26.25 - $31.92/hr

Work closely with Area Director and Operations Director to develop key community partnerships development, collective impact and data sharing between school districts and other community-based ...

City Wide

Director of Operations

Kent, WA · On-site

$155 - $185/hr

Director of Operations This position is responsible for overseeing the operations and delivery of building-maintenance solutions (both janitorial and non-janitorial) provided to clients. The role ...

ASTI PDX LLC

Director of Operations

Seattle, WA · On-site

The Director of Operations is an effective change leader who spurs the enthusiasm and buy-in of others and who plans and directs operations within the business to support the Key Performance ...

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All JobsOperations JobsOperations Director JobsOperations Director Jobs in Federal Way, WA

Operations Director information

See Federal Way, WA salary details

$38K

$120.3K

$200.5K

How much do operations director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for operations director in Federal Way, WA is $120,250.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,300.00 and $151,300.00 per year, depending on experience, location, and employer.

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

Is operations a high paying job?

Operations Director roles are typically among the higher-paying management positions, with salaries varying based on industry, company size, and location. These roles often require strong leadership, strategic planning, and experience in supply chain, logistics, or process improvement. Compensation can include base salary, bonuses, and benefits, reflecting the level of responsibility involved.
More about Operations Director jobs

What are the most commonly searched types of Operations jobs in Federal Way, WA?

The most popular types of Operations jobs in Federal Way, WA are:

What job categories do people searching Operations Director jobs in Federal Way, WA look for?

The top searched job categories for Operations Director jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Operations Director jobs?

Cities near Federal Way, WA with the most Operations Director job openings:

Operations Director jobs near you
Infographic showing various Operations Director job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $120,250 per year, or $57.8 per hour.

Director of Sales Operations

Harbor Wholesale

Lacey, WA • On-site

$120 - $140/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Lead and support the sales support team and customer service department to ensure operational effectiveness.

  • Create, communicate, and analyze reporting and metrics related to sales, customer pricing, and department performance.

  • Develop and implement training programs for sales and customer service teams, including onboarding and ongoing skills development.

Harbor Wholesale rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

3rd of 49 rated food wholesalers

Job description

Overview

The Director of Sales Operations is responsible for leading the strategy, performance, and continuous improvement of Harbor Wholesale's Sales Operations and Customer Service functions.

This role ensures operational excellence by optimizing sales support, customer service, department profitability, customer order processing, reporting, and technology to support company growth and deliver exceptional customer experience. This position requires onsite leadership presence at Harbor's corporate offices, Lacey WA; some hybrid eligibility.

Compensation: $120-140K with bonus

Benefits Summary: Full line of benefits including medical, dental, vision, life and disability insurance; 401k retirement program with company match; vacation and holidays; and more.

Key Performance Measurements:

  • Create and deliver engaging, impactful sales training programs tailored to the needs of the sales team, including onboarding, product training, and ongoing skills development.
  • Lead and direct sales support team and customer service department including their development, performance and overall effectiveness.
  • Lead and support Customer Service Manager with vision, trust and knowledge.
  • Assess current customer pricing structures to determine profitability by customers including independent and chain customers.
  • Responsible for the maintenance of customer pricing structures and discounts while identifying margin discrepancies.
  • Create and communicate reporting and metrics to team; including but not limited to, CPR’s sales reports, customer business review documents, customer compliance and pricing analysis, various customer reporting, and initiative analysis.
  • Responsible for updating growth, commissions and spiffs to payroll.
  • Support and enhance new hire sales on-boarding process.
  • Identify needs and tools to effectively arm sales and leadership team with key business metric reporting.
  • Establish, train and promote customer service culture throughout department aligning with company values.
  • Lead Customer Service team to achieve company goals and department objectives.
  • Develop a premier staff of customer service representatives by involving them in meetings, training and continued coaching.
  • Maintain clear customer service and sales team training documents and ensure the team is trained accordingly.
  • This position will require cross-functional collaboration between many departments – finance, purchasing, category management, marketing and operations.
Responsibilities

Essential Job Functions:

  • Ability to work and communicate cross-departmentally.
  • Strong leadership skills with the ability to manage and lead to maximize performance.
  • A desire to ensure projects are completed quickly and accurately.
  • Professional written, verbal communication, and interpersonal skills.
  • Strong data analytical skills with the ability to manage and interpret data.
  • Passionate and enthusiastic, can-do attitude.
  • The ability to uphold our company culture, even in challenging times, is essential.
  • Must be able to maintain a high level of confidentiality
Qualifications

Knowledge, Skills, and Abilities:

  • Ability to complete projects from beginning to end.
  • Proven experience in sales, sales operations, business analysis, or a related role.
  • Excellent communication, presentation and interpersonal skills.
  • Detail-oriented and highly organized.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Must possess exceptional follow through skills.
  • Proficient with Microsoft Office applications; primarily, Word, Excel and PowerPoint.
  • Ability to spend occasional overnights in the field – 2 days per month.
  • Will travel to different warehouses, regions for key trainings and education.
  • Capability to put distressed customers at ease and resolve for both company and customers’ mutual benefit.
  • Proven track record of providing excellent customer service.

Education and Experience:

  • Bachelor’s degree in business or communication preferred.
  • Minimum of five years management/supervisory experience in a high-volume SKU-driven operational environment; multi-location preferred.
  • Minimum of ten years’ related experience and/or training in customer service required.
  • 3 years’ experience in sales preferred.
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