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Operations Director Jobs in Canton, MA (NOW HIRING)

UG2

Senior Operations Director

Boston, MA · On-site

The Senior Operations Director is accountable for the total performance of facility services of the account. This includes, but is not limited to, achieving/exceeding client expectations, managing ...

Boston Medical Center

Director of Operations

Boston, MA

$97K - $141K/yr

The Operations Director is responsible for the management of services across one or more sections/divisions within a department, specifically in the areas of administration, personnel, fiscal ...

New

SES

Battery Manufacturing & Operations Director

Woburn, MA · On-site +1

$200K - $220K/yr

The SES AI Hermes team is seeking an exceptional Battery Manufacturing & Operations Director to lead pilot-scale cell manufacturing, drive prototype execution, and oversee process optimization. This ...

DaVita

Regional Operations Director (ROD)

Everett, MA · Remote

As a Regional Operations Director (ROD) , you'll provide strategic and tactical leadership, counsel, and direction to the field management of those assigned facilities to ensure safe, efficient ...

Cooper Connect

Director Of Operations

Boston, MA

$74K - $85K/yr

Overtime Available Opportunity We are looking for an enthusiastic Operations Director to join our team at Chick-fil-A . This "hands-on" management opportunity is designed to give you a career in the ...

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Operations Director information

See Canton, MA salary details

$36K

$113.9K

$189.8K

How much do operations director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for operations director in Canton, MA is $113,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $143,300.00 per year, depending on experience, location, and employer.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.
More about Operations Director jobs
What are the most commonly searched types of Operations jobs in Canton, MA? The most popular types of Operations jobs in Canton, MA are:
What job categories do people searching Operations Director jobs in Canton, MA look for? The top searched job categories for Operations Director jobs in Canton, MA are:
What cities near Canton, MA are hiring for Operations Director jobs? Cities near Canton, MA with the most Operations Director job openings:
Operations Director jobs near you
Infographic showing various Operations Director job openings in Canton, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, 6% Hybrid, and 11% Remote job distribution, with an average salary of $113,862 per year, or $54.7 per hour.

Senior Operations Director

UG2

Boston, MA • On-site

Full-time

Posted 4 days ago

Job description

MAJOR FUNCTION:
The Senior Operations Director is accountable for the total performance of facility services of the account. This includes, but is not limited to, achieving/exceeding client expectations, managing budgets, maintaining and improving employee morale, retention and productivity. This position will help develop and execute strategic direction and be accountable for implementation of a world class operation delivering 5 Star Level of Excellence. This position is considered an advanced management position and will oversee, manage and direct all services for the account.
Job Responsibilities:
  • Support and manage all shifts management and supervisory team and developing standardized site management procedures, carry out all necessary training and provide support for site managers.
  • Liaising with the client's site team (facilities management team, vendors, various department heads), to ascertain deadlines, work requests, support and resource needs, VIP events, cost and quality objectives, and organize site resources and equipment accordingly.
  • Have a clear understanding of the bid and contract documents.
  • Have experience and understanding working with union and non-unionized hourly workforce.
  • Develop, track and manage a periodic cleaning and/or maintenance schedule on an annual basis.
  • Act as the community steward for the facility and engage frequently with key stakeholders for communication and alignment.
  • Be a "change agent" and ability to demonstrate in transforming culture and program with employees.
  • Working closely with the QA resources; develop, track, update and report on the site quality control and assurance system.
  • Working closely with the Safety Management Department; develop, track, update and report on the enforcement of site safety procedures.
  • Experience working with inspection software reporting tools.
  • Attending all required external and internal meetings.
  • Provide all required internal and external site reports.
  • Lead, develop and motivate the site teams to meet the common company and project goals.
  • Share in the day-to-day responsibility for implementing the affirmative action program which includes, but is not limited to, responding to AA/EEO inquiries/investigations and participating in recruitment efforts.
  • Planning, organizing and directing team members to ensure the highest degree of client satisfaction.
  • Ensure compliance with health and safety standards and industry codes (e.g. OSHA) as well as all Federal, State and Local laws.
  • Implement best practice processes to increase efficiency and manage contractor and vendor relationships.
  • Manage and review service contracts to ensure facility management needs are being met.
  • Plan and monitor appropriate staffing levels.
  • Determine and maintain the department work schedule.
  • Ensure efficient utilization of staff.
  • Prepare and track labor and expense budget.
  • Monitor expenses and payments.
  • Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases.
  • Develop and implement cost reduction initiatives.
  • Ensure proper security practices are being carried out at the facility.

Key Interactions:
  • Engage with all leaders and stakeholders.
  • Engage with all employees.
  • Engage with client and vendors.

Supervisory Responsibilities:
  • Lead the operations team with a strategic focus on accuracy, compliance and excellence of service.
  • Mentor and develop staff, emphasizing skills in management and customer service.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience:
  • Diploma, Degree or Post Graduate qualification in Management, Facility Management, Project Management or other service related subject.
  • Be fluent in Microsoft Office Word, Excel and with an aptitude to learn any other required programs.
  • Minimum of 3 to 6 years overall experience in facility site management.
  • Working knowledge of principles and practices of project management.
  • The ability to anticipate needs, change goals and direction quickly and multitask.
  • Working knowledge of principles and practices of business administration and the ability to maintain a budget.
  • Highly self-motivated with sound judgement as it relates to decision making skills and ability.
  • Proven ability to efficiently and professionally interact will all levels of management, guests, associates, clientele both inside and outside of the organization.
  • Strong organizational and interpersonal skills.
  • Excellent written and verbal communication skills.
  • Must be highly adaptable and flexible in working nights, weekends and holidays.

Working Conditions and/or Physical Requirements
  • Operational site-based role.
  • Ability to lift up to 45 pounds.
  • Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, and walking.

MAJOR FUNCTION:
The Manager is responsible for the overall administration of the custodial services, aligning with the objectives of maintaining high standards of cleanliness, hygiene, and facility appearance in a cost-effective manner. The Manager must ensure the highest level of professionalism, meet the clients' needs, and commit to the goal of 100% cleanliness and orderliness across the facility. The Manager will develop and oversee the implementation of a preventive maintenance function, manage custodial inspection and monitoring programs, define and enact best custodial practices, and consistently evaluate and improve current cleaning, maintenance, and operation methods.
Job Responsibilities:
  • Oversee the operation and maintenance of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals; ensure smooth execution of all custodial operations.
  • Ensure the availability of an adequate inventory of supplies required for the operation of the facility.
  • Direct and monitor activities of custodial contractors working within the facility, ensuring that they work in line with the organization's standards and objectives.
  • Maintain comprehensive and up-to-date documentation related to custodial operations for the facility.
  • Supervise and manage a team of custodial staff, including hiring, training, and development.
  • Develop and implement QA/QC processes in line with best custodial practices and regulations.
  • Oversee infrastructure assessments to ensure optimal cleanliness and hygiene.
  • Display exemplary leadership behaviors and uphold the highest safety, quality, and service standards.
  • Deliver and model UG2's commitment to excellent customer service.
  • Develop and implement custodial programs that align with client and customer demands and specifications.

Key Interactions:
  • Engage with leaders and stakeholders.
  • Engage with customers, visitors and clients.
  • Collaborate with other employees.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):
  • Bachelor's degree or an equivalent level of professional education in Facility Management, Business Administration or related field.
  • Minimum of 5-10 years of related experience in custodial management and/or training; or equivalent combination of education and experience.
  • Strong knowledge of floor care.
  • Proven leadership skills with the ability to engage and motivate a large team.
  • Demonstrates high attention to detail and the ability to identify and resolve problems in a timely manner.
  • Excellent communication skills to interact with all levels of management, staff, clients, and customers.
  • Responds promptly to customer needs; meets commitments.
  • Adapts well to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Working Conditions and/or Physical Requirements
  • Ability to lift up to 50 pounds.
  • Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, walking, bending and repetitive movement.

About UG2:
Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement.
Every team member is integral in shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.

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