Operations Director Jobs in New Brunswick (NOW HIRING)

OVERVIEW

Reporting to the Managing Director, AT, the Senior Manager, Operations - NB is responsible for the development and establishment of a recycling common collection system and post-collection system in NB under Provincial Extended Producer Responsibility legislation. This will include leading the development of procurement documents and performance requirements, leading tendering processes, and negotiating and managing relationships with key service providers. Additionally, the Senior Manager will oversee NB operations including managing performance, contract compliance, data, audits and troubleshooting day to day operational challenges. The Senior Manager will liaise internally including working closely with the National Operations, Communications, Customer Service, Procurement, and Service Provider teams. Other responsibilities include managing relationships with key stakeholders including presenting at information sessions, supporting other Atlantic Canada Operations initiatives and collaborating on innovation and technological improvements with the National Operations team.

This position requires residency in New Brunswick, Canada, with the ability to travel and full fluency in French and English.

RESPONSIBILITIES

Collection and Post-Collection Networks and Contract Management

• Develop subject matter expertise on the regulatory requirements associated with the Stewardship Plan and the NB Designated Materials Packaging and Paper Regulations.
• Manage the PPP recycling common collection system and post-collection system in NB including in alignment with the program plan and budget targets.
• Identify, develop, and implement strategic partnerships with key service providers including collection, processing, and down-stream end markets.
• Working closely with Procurement, support the procurement process including through the development of procurement documents, evaluation, and award.
• Negotiate with service providers including establishing scope of work, soliciting quotes, reviewing commercial terms, and executing agreements.
• Working with the National Team, develop and implement processes to direct materials from CM's post-collection value chain to CM's Producers.
• Lead contract administration duties including onboarding new service providers, data management, and coordinating contract changes including liaising with Procurement and Service Provider Reporting.

Oversee Collection and Post-Collection Services

• Lead the quality and timely delivery of collection and post-collection services.
• Support Promotion & Education and Customer Services initiatives, including liaising with the Communications team.
• Establish quality management and continuous improvement systems to analyze and evaluate the effectiveness and efficiency of collection and post-collection services, including monitoring service providers' performance against contracted performance metrics.
• Actively identify opportunities for innovation, improvements in delivery standards, increased operational efficiencies, reduced residue, higher recovery rates, higher commodity revenues and more materials directed from CM's post-collection system to Producers.
• Support Producer material access program requirements as needed.

Stakeholder & Relationship Management

• Monitor and manage relationships with key stakeholders within the collection and post-collection system, escalating issues to the Managing Director as appropriate.
• Proactively manage relationships with contracted service providers to identify and mitigate risks, anticipate and resolve issues, and manage disputes.
• Represent Circular Materials at stakeholder events, information sessions, and third-party meetings.

Team Leadership & Management

• Hire and oversee a team of managers and specialists to ensure the effective fulfillment of objectives assigned to them while maintain flexibility to respond to unplanned operational challenges.
• Mentor, coach and manage the performance of direct reports, ensuring succession planning strategies to mitigate service disruptions.
• Lead team development and staffing levels by collaborating with the HR support team.
• Actively participate in the development of a well-researched and planned annual operations budget to support forecasted operation activities and initiatives.
• Prepare accurate, timely and data-driven operational reports as required.
• Collaborate on and support initiatives in other jurisdictions and with the National Operations team.

QUALIFICATIONS

Education

• Bachelor's degree, college diploma or equivalent PPP recycling management experience in a related field is required.
• Continuing education and professional development in project management is an asset.
• Trained in the practical and advanced use of applicable software or related technological tools.
  

Experience

• 5+ years progressive experience leading recycling collection systems including specifications, operating standards, performance metrics and performance outcomes.
• 5+ years demonstrated knowledge of post-collection residential recycling systems including primary and secondary processing, downstream processing, commodity markets, material and equipment specifications, operating standards and material audit specifications.
• Advanced knowledge of procurement and/or contract management experience gained through 5+ years hands on experience.
• 7+ years' experience as the decision maker related to procurement, contract management and vendor relations.
• Must be bilingual in both English and French.
  

Knowledge/Competencies/Skills

• Proven experience in managing competing priorities with multiple stakeholders at a senior level.
• Proficient in Microsoft Office 365, SharePoint, MS Teams, Microsoft Excel, and Jira.
• Excellent interpersonal, influencing and negotiation skills, with strength in tactfulness and diplomacy.
• Experience working with a variety of distinct stakeholders including senior executives, service providers and municipal representatives of all levels.
• Builds relationships and teams with collaborative and respectful interpersonal skills.
• Displays unquestionable integrity, ethics, standards, and business practices aligned to the values of CM, while holding others to the same.
• Uses professional and effective judgment and decision-making skills rooted in logic and sound reasoning to identify the strengths and drawbacks of alternate approaches, solutions, or conclusions.
• A creative thinker on routine or unique topics or situations, and able to creatively solve problems.
• Effective communication skills tailored as appropriate to the audience and conveys messages effectively and accurately while garnering understanding or agreement.
• Able to translate technical information into factual and understandable fact-based messages.
• Strong stakeholder management skills, including negotiation, persuasion, and collaboration.
• A quick-thinker, flexible and adaptive when dealing with complex and challenging situations; and can manage stress and unexpected situations and be a settling influence during crisis.
  

WORKING CONDITIONS

Working Hours

• All CM employees work 40 hours per week.
• This role requires field work; therefore, coverage is required between 8:00AM and 4:00PM ET.
• Extra or flexible hours may be required on occasion. The role requires a flexible schedule, with periods of uneven workload, and may involve overnight travel to sites throughout Ontario.
• Remote and field work are required, including on-site field studies and in-person meetings as needed.
  
• A valid Drivers License id required

Remote and/or Field Work

• Remote and Field Work is required.
• Remote working environment with the ability to travel as needed.

Travel

• Requires travel within Atlantic Canada to meet with collection, transportation and processing partners and conduct site inspections.
• A valid driver's license is required.

PAY TRANSPARENCY

Expected Compensation:

• An annual base salary in the range of $105,000 to $125,000
• The actual salary offered will be determined within the range, and will depend on factors, such as the candidate's unique qualifications, relevant experience, work location and expected contributions.

Job Vacancy Reason

• This is a replacement position.

Artificial Intelligence

• AI is not used during our hiring processes.

Applicant and Interviewee Communication

• We thank all applicants for their interest. However, only those under consideration will be contacted.
• Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview.

Record Retention

• Job posting records and associated application forms will be retained for at least three years.

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, we design, , and deliver effective recycling programs that drive advance innovation, improve environmental outcomes and create value across the recycling supply chain.

Through full-service program delivery, including collection, management, promotion, education, and reporting, we are advancing systems where more materials are recycled and returned to producers for use in new packaging and products.

Learn more at circularmaterials.ca.

Circular Materials is an equal opportunity employer, committed to building a workforce that reflects diversity of thought, skills, experiences, and backgrounds as we work together to accelerate a circular economy for people and the planet.

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:

• 54% of Circular Materials employees identify as women.
• 50% of Circular Materials employees identify as visible minorities.
• 90% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.
• 86% of employees recommend Circular Materials as an inclusive workplace.

We welcome applications from candidates of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Metis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community. Circular Materials is committed to reconciliation and to advancing Indigenous representation and partnerships across our organization and programs. We recognize that we operate on the traditional territories of diverse Indigenous Nations, and are dedicated to respecting Indigenous rights, governance, and contributions in our work and communities.

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting humanresources@circularmaterials.ca. This email is only used for accommodation requests.