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Operations Customer Expert Jobs (NOW HIRING)

TrxNow®

Customer Solutions Expert

Johnson City, TN · On-site

$20 - $24/hr

We are seeking a high-performing Customer Solutions Experts (CSE) to join our mission-critical operations team. This is nota traditional "customer service" role; it is a high-stakes, multi-channel ...

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How much do operations customer expert jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for operations customer expert in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

How does an Operations Customer Expert typically collaborate with other departments to resolve customer issues?

An Operations Customer Expert often acts as a liaison between customers and various internal teams such as logistics, sales, and technical support. They coordinate closely with these departments to investigate and resolve customer concerns efficiently, ensuring that information flows smoothly and solutions are implemented promptly. This role requires strong communication skills and the ability to manage multiple priorities, as collaboration across teams is essential for delivering a positive customer experience. Regular meetings and updates with colleagues are common to address ongoing issues and process improvements.

What are Operations Customer Experts?

Operations Customer Experts are professionals who serve as the main point of contact between a company and its customers, ensuring smooth and efficient operations. They handle inquiries, resolve issues, and provide support to customers, often working closely with other departments to improve processes and customer satisfaction. Their role requires strong communication, problem-solving skills, and a thorough understanding of the company's products or services. Operations Customer Experts play a key role in maintaining positive relationships with customers and streamlining operational workflows.

What are the key skills and qualifications needed to thrive as an Operations Customer Expert, and why are they important?

To thrive as an Operations Customer Expert, you need strong problem-solving abilities, operational knowledge, and a customer-centric mindset, typically supported by a relevant degree or experience in operations or customer service. Familiarity with CRM systems, workflow management tools, and data analysis software is often required. Excellent communication, multitasking, and conflict-resolution skills help build strong relationships with customers and internal teams. These skills are vital to efficiently resolve issues, optimize processes, and deliver high levels of customer satisfaction.

What job makes $10,000 a month without a degree?

An Operations Customer Expert typically does not earn $10,000 a month without specialized experience or skills. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields such as software development or digital marketing, which may require self-education, certifications, or extensive experience rather than formal degrees.
What cities are hiring for Operations Customer Expert jobs? Cities with the most Operations Customer Expert job openings:
What states have the most Operations Customer Expert jobs? States with the most job openings for Operations Customer Expert jobs include:
Operations Customer Expert jobs near you
Infographic showing various Operations Customer Expert job openings in the United States as of May 2026, with employment types broken down into 36% Full Time, 57% Part Time, 1% Temporary, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.
Customer Solutions Expert

Customer Solutions Expert

TrxNow®

Johnson City, TN • On-site

$20 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

We are seeking a high-performing Customer Solutions Experts (CSE) to join our mission-critical operations team. This is nota traditional "customer service" role; it is a high-stakes, multi-channel coordination position requiring the instincts of an air traffic controller and the communication skills of a seasoned professional.

In this role, CSE agents don't just answer phones - they orchestrate outcomes. They oversee the entire lifecycle of multiple active events - from the moment of break down on a busy highway to the moment it is safely serviced and back on the road or the time it reaches its final destination.

This is a premier position within a fast-paced environment where your ability to multi-task directly impacts lives and road safety. This team will have the autonomy to solve problems creatively and the responsibility of protecting our most valuable client relationships. We provide the tools and the data; you provide the intuition and the execution.

This role requires a unique blend of logistics mastery and empathy, as you will serve as the lifeline for motorists, ensuring that every link in the service chain is moving with precision. This is an opportunity to be the "Air Traffic Controller" of the highways, managing real-time assets and intervening at the first sign of delay to ensure that no driver is left behind.

Required Qualifications/Skills

  • High Cognitive Load – The ability to track 5-10 moving part simultaneously without losing focus.
  • Decisiveness – The ability to fix a problem; identify a solution and act.
  • Assertive Advocacy – Ability to de-escalate high-stress situations with a “command presence” and effectively build trust and rapport with both members and providers.
  • Rapid Context Switching – Ability to transition from a soft service event to a more escalated service event without missing a beat.
  • Calm Under Fire – Tone remains professional and reassuring, even when multiple systems are alerting.
  • Tech Fluency – Master of multi-monitor setups, CRM tools, and real-time tracking software, and multi-channel dispatch systems.
  • Three plus (3+) years in high-volume coordination, dispatch, emergency response, or elite-tier technical support.
  • Exceptional verbal and written communications skills, with the ability to “manage up and provide clear directives to field/internal teams.
  • Adaptability and comfort with shifting priorities and a fast-paced, evolving environment.
  • Must be flexible to work at least one weekend day.

Preferred Qualifications

  • Bilingual English/Spanish or English/French
  • Bachelor’s or Master’s degree from an accredited institution

Benefits

  • Flexible work environment
  • Health benefits including health, dental, and vision plans
  • Life & AD&D and Long-Term Disability
  • 401(k)
  • Paid time off
  • Bonus structure

Allied Dispatch Solutions, LLC, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

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About TrxNow

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

Johnson City, TN, US

Year founded

2014

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