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Operations Customer Expert Jobs in Nevada (NOW HIRING)

SlateRx

Sales Operations & CRM Manager

Las Vegas, NV · On-site +1

$85K - $105K/yr

Serve as the go-to CRM expert for Sales and RFP teams, providing onboarding training for new users, creating user-friendly documentation, and offering timely technical support to maximize tool ...

SlateRx

Sales Operations & CRM Manager

Las Vegas, NV · Hybrid

Serve as the go-to CRM expert for Sales and RFP teams, providing onboarding training for new users, creating user-friendly documentation, and offering timely technical support to maximize tool ...

Dunn-Edwards

Customer Service Lead NV,

Las Vegas, NV · On-site

$18 - $22.50/hr

... operations. Customer Service Leads interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Customer Service Lead is ...

Verge Mobile

Retail Associate Manager

Las Vegas, NV · On-site

$15.25 - $20.50/hr

Lead by example and be the expert resource for your team. * Responsible for overall store productivity (sales goals, operations, customer experience). * Meet or exceed sales (personal and store ...

Amazon

Security and Loss Prevention Expert, NA

Henderson, NV · On-site

$48K - $66K/yr

... customers to evaluate current and future security needs, processes, and initiatives, incident ... This role covers 24/7 operations and must be able to work all shifts, including nights, weekends ...

Ritchie Bros.

Branch Operations Assistant

Las Vegas, NV · On-site

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of ... Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives

Lnw

Senior Software Engineer - DevOps

Las Vegas, NV

$124K - $159K/yr

Provides Operational and Customer Support when required * Contributes to development planning, and ... Expert troubleshooting skills * Ability to support multiple projects * Acting independently to ...

Ritchie Bros.

Branch Operations Assistant

Sparks, NV · On-site

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of ... Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives

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How much do operations customer expert jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for operations customer expert in Nevada is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.54 per hour, depending on experience, location, and employer.

What is an operations customer expert?

Operations Customer Experts are professionals who serve as the main point of contact between a company and its customers, ensuring smooth and efficient operations. They handle inquiries, resolve issues, and provide support to customers, often working closely with other departments to improve processes and customer satisfaction. Their role requires strong communication, problem-solving skills, and a thorough understanding of the company's products or services. Operations Customer Experts play a key role in maintaining positive relationships with customers and streamlining operational workflows.

How does an operations customer expert typically collaborate with other departments to resolve customer issues?

An Operations Customer Expert often acts as a liaison between customers and various internal teams such as logistics, sales, and technical support. They coordinate closely with these departments to investigate and resolve customer concerns efficiently, ensuring that information flows smoothly and solutions are implemented promptly. This role requires strong communication skills and the ability to manage multiple priorities, as collaboration across teams is essential for delivering a positive customer experience. Regular meetings and updates with colleagues are common to address ongoing issues and process improvements.

What are the key skills and qualifications needed to thrive as an operations customer expert, and why are they important?

To thrive as an Operations Customer Expert, you need strong problem-solving abilities, operational knowledge, and a customer-centric mindset, typically supported by a relevant degree or experience in operations or customer service. Familiarity with CRM systems, workflow management tools, and data analysis software is often required. Excellent communication, multitasking, and conflict-resolution skills help build strong relationships with customers and internal teams. These skills are vital to efficiently resolve issues, optimize processes, and deliver high levels of customer satisfaction.

Is operations a high paying job?

Operations roles, such as Operations Customer Experts, typically offer salaries that vary based on experience, location, and company size. While some positions can be well-paying, especially with specialized skills or certifications, overall pay levels are generally comparable to other administrative or customer service roles.

What cities in Nevada are hiring for Operations Customer Expert jobs?

Cities in Nevada with the most Operations Customer Expert job openings:

Operations Customer Expert jobs near you
Infographic showing various Operations Customer Expert job openings in Nevada as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,317 per year, or $20.8 per hour.

Sales Operations & CRM Manager

Las Vegas, NV • On-site, Remote

SlateRx
See more jobs at SlateRxexternal

$85K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Key responsibilities

  • Administer and maintain Monday.com as the core CRM platform, including user management, permissions, data backups, and system performance.

  • Configure and customize CRM fields, workflows, automations, and integrations to support business needs and ensure smooth data flow between systems.

  • Build and maintain reports and dashboards to provide real-time visibility into sales pipeline, RFP progress, and key metrics, supporting data-driven decision-making.

Job description

Company Bio:
Founded by industry pioneers, SlateRx provides simple and affordable pharmacy benefit programs to employer groups, unions, public sector groups, health systems, and other payers throughout the United States. As the industry's only PBXTM, SlateRx is creating real value for plan sponsors on day one through purchasing scale and continued management via innovation and transparency. Our model is designed to improve an out-of-touch healthcare model to make pharmacy benefits simple and affordable for plan sponsors and members.
Job Overview:
The Sales Operations & CRM Manager will own and optimize our sales technology stack - including Monday.com and SharePoint - and drive both day-to-day operational excellence and strategic sales process improvements. This hybrid role blends hands-on CRM administration (system configuration, user support, data quality) with sales operations strategy (process design, reporting, pipeline analytics, and continuous improvement). As a key member of the Sales organization supporting Sales Leadership and the RFP/Proposal team, you will ensure our CRM systems empower efficient sales execution and data-driven decision-making across the company.
Completeness of new opportunity and pipeline entries into Monday.com for plan sponsors and institutional customers to accurately support executive KPIs and reporting of business analytics.
Responsibilities:
As the Sales Operations & CRM Manager your key responsibilities will include:
Operational & Administrative Responsibilities (CRM Administration & Support):
  • CRM System Ownership: Administer and maintain Monday.com as core CRM platforms, including user account management, permissions/roles, data backups, and overall system performance.
  • Configuration & Integration: Configure and customize CRM fields, objects, workflows, automations, and integrations to fit evolving business needs (e.g. integrating Monday.com with other systems, syncing data between SharePoint and Monday.com). Ensure smooth integration of CRM with marketing, support, and RFP management tools for end-to-end process flow
  • Data Hygiene & Integrity: Maintain clean, reliable data by establishing data governance practices - regular data audits, deduplication, and cleanup of leads/contacts/accounts to ensure high data quality in both CRM systems.
  • User Support & Training: Serve as the go-to CRM expert for Sales and RFP teams, providing onboarding training for new users, creating user-friendly documentation, and offering timely technical support to maximize tool adoption.
  • Issue Troubleshooting: Proactively monitor system health and troubleshoot any CRM issues or errors (e.g. workflow failures, integration errors) to minimize downtime and operational disruption
  • Documentation & Best Practices: Develop and update standard operating procedures and best-practice guides for CRM usage, data entry, and sales process workflows, ensuring consistency and longevity of process knowledge.

Strategic & Analytical Responsibilities (Sales Operations & Insights)
  • Sales Process Optimization: Partner with Sales leadership and RFP leadership to design and refine sales processes (lead management, contact management, opportunity pipeline stages, forecasting cadence) and ensure CRM workflows align with and support these processes. Identify opportunities for process automation or improvement that enhance sales productivity and pipeline velocity.
  • Reporting & Dashboards: Build and maintain dynamic reports and dashboards in Monday.com to provide real-time visibility into sales pipeline, RFP pipeline, win rates, revenue forecasts, and other key metrics. Continuously improve reporting infrastructure (possibly leveraging BI tools or Excel) to support data-driven decisions by Sales and executive leadership
  • Pipeline & RFP Analytics: Monitor sales funnel and pipeline health and document opportunities into the CRM, and SharePoint analyzing lead conversion rates, pipeline progression, and forecast accuracy to identify trends or gaps. Collaborate with the RFP/Proposal team to track RFP progress in the CRM (from intake to submission) and provide insights on RFP win/loss outcomes, helping inform strategy and resource allocation
  • Continuous Improvement: Stay current on CRM best practices and new features (Monday.com capabilities) and recommend innovative solutions to drive efficiency, improve data quality, and enhance how the Sales and RFP teams use the tools. Propose and implement enhancements that support scalable growth, such as new automation, updated CRM architecture, or improved sales process documentation.
  • Cross-Functional Collaboration: Work closely with Sales Leadership to align CRM configuration with sales strategy and forecasting needs. Partner with the RFP/Proposal team to ensure the CRM and SharePoint support proposal tracking and that data from RFP activities (e.g., bids, statuses, outcomes) is captured for analysis and knowledge sharing. Coordinate with Marketing, Finance, and Operations as needed to integrate their data requirements into the CRM (for example, ensuring sales-to-finance handoffs, or connecting marketing lead sources to pipeline conversion).
  • Sales Enablement & Materials: Collaborate with Sales Enablement or directly create sales support materials, like updated dashboards, pipeline review templates, and training modules, to help the Sales and RFP teams work effectively and follow best practices.
  • Other duties as assigned

Qualifications:
To excel in this role, you should possess the following qualifications:
  • 5+ years of experience in Sales Operations, CRM administration, or similar roles, preferably supporting a B2B sales organization.
  • Hands-on expertise administering Monday.com - including customizations, reports/dashboards, and user support - is essential
  • Strong data analysis skills (proficiency in Excel and familiarity with BI/reporting tools like Tableau or Power BI is a plus) and a solid understanding of sales metrics and pipeline management. Ability to translate complex data into actionable insights and clear reports for stakeholders.
  • Proven ability to design and optimize business processes (e.g., sales workflow, lead routing, opportunity tracking) and manage projects or system improvements from concept to execution. Detail orientation with a proactive mindset for identifying and fixing issues in processes or data.
  • Excellent communication and collaboration skills - comfortable working cross-functionally and translating between technical details and business needs. Self-starter who can work independently with minimal supervision, yet also thrive as a team player aligning multiple departments (Sales, RFP, IT, etc.). Strong organizational and time management skills to handle multiple projects and deadlines.
  • Proven experience in a Client Relationship Management (CRM) position for a pharmacy-related or healthcare company
  • Excellent communication skills.
  • Ability to think creatively and innovatively.
  • Professional judgment and discretion that comes from experience in the field.
  • Proficient in the Microsoft suite of products.

Education:
Bachelor's degree in Business, Information Systems, health care administration or related field preferred, or equivalent experience
License Requirement:
None
Job Benefits:
Health, Dental, Vision, Life, 401k, Paid Time Off.
Location:
Remote predominantly. We estimate that this position will include 10% travel responsibilities, however, they will vary based on the season and could be more or less than this range.

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