About You and The RoleZipline's Remote Operations Control Center keeps autonomous deliveries moving safely and reliably for customers. As a Fleet Ops Lead, you will lead shifts, make delegated flight decisions, and help turn operational lessons into stronger service. You will spend approximately half your time overseeing daily operations, a quarter supporting the Flight Operations Manager, and a quarter performing remote flight operations as an RPIC or Ops Assist.
What You'll Do- Oversee live flight operations and serve as an RPIC (Controller) or Ops Assist for approximately 25% of your time.
- Make delegated, time-sensitive decisions independently when the Fleet Operations Manager is not on shift.
- Coordinate off-nominal events as Event Response Coordinator and route issues to the appropriate safety, maintenance, engineering, or operational stakeholders.
- Lead end-of-shift reviews and provide operational forecasts that improve next-day readiness.
- Coach Controllers and Ops Assists, identifying performance gaps and sharing observations with the Flight Operations Manager.
- Ensure missions follow OpSpecs, operational manuals, safety standards, and FAA Drug & Alcohol Program requirements.
- Turn feedback from local operations, maintenance, customer, and training teams into playbooks, tools, and documentation that improve service continuity and team readiness.
What You'll Bring- FAA Remote Pilot Certificate (Part 107).
- 2+ years of experience in aviation, UAS operations, or a mission-critical control room environment.
- At least six months of leadership, supervisory, or mentorship experience within an operations organization.
- Working knowledge of operational procedures, safety management systems, and regulatory compliance.
- Sound judgment under pressure, clear communication, collaboration, and strong situational awareness.
- Willingness to work rotating shifts, including nights, weekends, and holidays, as part of 24/7 operations.
- Experience with incident response or emergency coordination is a plus.
Location & other constraints
What Else You Need To KnowPlease note that:
This is a full-time position and the compensation range for this role is $39.50 - $48/ hour.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!