Operations Assistant Remote Jobs in Monroe, NC (NOW HIRING)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Join Allstate's Client Legal Services team as a Legal Administrative Assistant supporting attorneys handling insurance defense litigation matters. This role plays a critical part in the success of the legal team by managing attorney calendars, coordinating litigation activities, maintaining case documentation, and ensuring timely case progression. The ideal candidate is highly organized, proactive, detail-oriented, and thrives in a fast-paced legal environment.

• Provide legal and administrative support to multiple Client Legal Services attorneys handling insurance defense litigation matters, including bodily injury (BI), uninsured/underinsured motorist (UM/UIM), homeowners, property damage, and PIP lawsuits.
• Coordinate and manage attorney calendars, including depositions, hearings, mediations, court appearances, deadlines, and case management orders.
• Open, maintain, and organize legal files, ensuring case documentation is accurate, current, and readily accessible.
• Monitor litigation deadlines, procedural requirements, court rules, and records requests to support timely and compliant case management.
• Prepare, file, serve, and process legal documents and pleadings in both paper and electronic formats, including e-filing through applicable court systems.
• Manage high volumes of electronic correspondence, court communications, filings, and litigation-related documentation.
• Communicate professionally with courts, opposing counsel, medical providers, vendors, clients, and internal stakeholders.
• Maintain document organization, indexing, version control, and records management within legal case management systems.
• Draft routine correspondence and litigation-related documents for attorney review, utilizing templates and established processes.
• Support overall case progression by anticipating attorney needs, taking initiative, and collaborating effectively within the legal team.

Skills and Qualifications

• Legal administrative, legal assistant, paralegal, or related legal support experience preferred.
• Experience supporting multiple attorneys in a litigation-focused environment.
• Knowledge of legal terminology and litigation processes required; experience in insurance defense, personal injury, bodily injury, civil litigation, or criminal law environments is preferred.
• Strong proficiency in Microsoft Word, Excel, and PDF management tools, with the ability to efficiently manage and organize legal documents.
• Demonstrated experience managing heavy scheduling, calendar coordination, and court-related activities.
• Strong organizational skills, attention to detail, and ability to effectively manage competing priorities and deadlines.
• Experience maintaining legal files, tracking records requests, and managing case documentation.
• Strong technology skills, including experience with legal case management systems, electronic filing platforms, and Microsoft Office applications.
• Excellent written and verbal communication skills.
• High level of initiative, professionalism, and ability to work independently while supporting attorney needs.
• Knowledge of medical terminology and experience working with medical records is preferred.
• Familiarity with state court filing systems and litigation procedures is strongly preferred.

Work Environment

• This role is primarily remote, with occasional in-person attendance required for meetings and other business-related activities as needed.

Supervisory Responsibilities

• This position does not have supervisory responsibilities.

#LI-AT2

Skills

Adaptability, Collaboration, Communication, Confidentiality, Detail-Oriented, Insurance Defense, Insurance Litigation, Legal Document Preparation, Legal Writing, Microsoft Office 365, Organizing, Prioritization, Problem Solving

Compensation

Compensation offered for this role is 19.76 - 30.33 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.