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Job Title:People Operations Associate

Location:Reston, VA (Hybrid)

About the role

We are looking for a detail-oriented and customer-focused People Operations Associate to join BSI's People Operations team.

In this role, you will support the delivery of high-quality, standardised HR services within a shared services environment, helping ensure employees and managers receive timely, accurate support across a range of people processes.

You will support activities including onboarding, employee data management, payroll administration, HR documentation, and responding to employee queries, while ensuring compliance with established processes, SLAs, and employment regulations.

This is an excellent opportunity for someone looking to build a career within HR operations and gain exposure to a broad range of people processes in a global organisation.

Key Responsibilities

• Administer HR services in line with established processes, service standards, and SLAs.
• Process employee lifecycle transactions including onboarding, employee changes, and offboarding activities.
• Maintain accurate employee records and HR documentation within HR systems.
• Respond to employee and manager queries via shared inboxes, ticketing systems, or HR platforms.
• Prepare and validate payroll inputs, ensuring timely and accurate processing.
• Provide first-line support on routine HR policies, processes, and benefits queries, escalating more complex matters where appropriate.
• Coordinate onboarding and offboarding activities with internal stakeholders such as IT and Payroll.
• Support administration of local benefits programmes where applicable.
• Contribute to continuous improvement initiatives within People Operations, identifying opportunities to improve efficiency and employee experience.
• Build strong relationships with colleagues and stakeholders to support a seamless HR service experience.
• Provide administrative support for HR projects and operational initiatives as required.
  

What we're looking for

Essential

• 1-3 years of HR administration or similar administrative experience (including internships).

• Strong attention to detail and ability to manage high-volume administrative tasks.

• Excellent organisational and prioritisation skills.

• Strong written and verbal communication skills.

• Ability to handle confidential information with professionalism and integrity.

• Comfortable working in a fast-paced and changing environment.

• Good technical aptitude and willingness to learn HR systems and tools.

• Ability to build positive working relationships with colleagues and stakeholders.

• Business English proficiency.

Highly desirable

• Experience working with HR systems, ticketing tools, or workflow platforms.

• Exposure to onboarding, payroll administration, or HR shared services environments.

• HR qualification or studies.

• Experience supporting HR operations within an international or matrix organisation.

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, and ongoing training and development.

Do you believe the world deserves excellence?

We are proud to be the business improvement company helping organisations become more sustainable and resilient - inspiring trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner to 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services - including innovative software solutions and cybersecurity expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT, and beyond. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust: the Kitemark.

Through our unique combination of consulting, training, assurance, and regulatory services, we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team - apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization - all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability orimpairment throughout our recruiting process,please inform your Talent Acquisition Partner.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.