Operations And Logistics Manager Jobs in Raleigh, NC

Job Type: Full-Time

Hours: M-F, 8am-5pm

Location: Onsite, Raleigh, NC

Company Overview

At SimPL Freight Solutions, we simplify transportation for companies that move a lot of freight but don't want the headache of managing it all themselves. We step in as their transportation team - coordinating shipments, managing carrier relationships, tracking performance, and improving how everything runs behind the scenes.

Our customers range from large manufacturers to high-volume distributors across industries like automotive, building materials, food, and packaging. No matter the industry, the goal is the same: keep freight moving smoothly, efficiently, and without surprises.

We pride ourselves on being proactive, responsive, and accountable - anticipating issues, communicating clearly, and continuously finding better ways to deliver results.

Position Overview:

The Logistics Manager manages at least one significant customer account. The LM is responsible for coordinating the movement of all shipments for assigned customer account(s). Day-to-day activities will include proactively identifying and resolving logistics issues as they arise, coordinating and driving the daily activities of team members and communicating directly with the customer to ensure exceptional service. SimPL is looking for people who take ownership of their work, are driven, work well with various personality types and ensure individual, team and company goals are met.

Primary Responsibilities:

• Build strong working relationships with both the customer and core carriers that support the movement of assigned customer accounts' shipments.
• Collaborate with the SimPL Account Managers to ensure customer expectations are consistently exceeded.
• Oversee and motivate team members to exhibit high performance in their respective roles.
• Ensure the successful movement of all shipments for dedicated customer accounts and handle any escalated operational issues related to assigned customer accounts.
• Utilize the TMS to maximize freight transportation life cycle; ensuring detailed and accurate data is input and maintained in the system for dedicated accounts.
• Manage carrier procurement for shipments and build relationships with partner carriers.
• Manage escalated operational issues such as claims & breakdown.
• Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement.

Oversee team member(s):

• Assist with training
• Delegate responsibilities
• Oversee progress
• Set developmental goals
• Guide, support and motivate
• Guide and correct as necessary

Required Qualifications:

• One (1) year of experience in transportation or logistics and a high school diploma or GED required
• One (1) year of account management experience
• One (1) year supervisory experience
• Bachelor's degree in supply chain management, logistics, transportation, or other related fields is preferred (not required)
• Proficiency with MS Office 365 including Excel, SharePoint & PowerPoint
• Proficiency with TruckStop, DAT, Highway, and Carrier 411
• Experience with a TMS

Skills, Knowledge & Abilities:

• Customer service mentality with a serious sense of urgency
• Quick critical thinking and decision-making to resolve issues, while balancing multiple responsibilities
• Exhibit sound judgment in proactively avoiding issues and resolving issues as they arise
• Independently driven and self-motivated for success; requiring minimal oversight
• Team oriented
• Comfortable working in a face-paced environment
• Natural positive attitude
• Professional demeanor with strong integrity
• Strong ability to persuade, motivate and influence
• Strong verbal and written communication skills

We Offer:

• A competitive base salary and commission opportunities
• Career growth, development and advancement opportunities
• Excellent benefits including:
  • Medical, Dental and Vision Insurances
  • Life and Disability Insurances
  • Pet Insurance, Accident, Critical Illness, Legal, Identify Theft, Telemedince, etc.
  • Company 401K plan with a company match
• 15 PTO days and 9 paid holidays