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Operations Analyst Jobs in Hialeah, FL (NOW HIRING)

Simpro Software

Manager, Customer Operations

Miami, FL · On-site

$128K/yr

The incumbent leads a team of operations analysts to translate complex customer and financial data into actionable insights, ensuring alignment between strategic business objectives and frontline ...

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How much do operations analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for operations analyst in Hialeah, FL is $30.57, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $36.59 per hour, depending on experience, location, and employer.

What is an operations analyst?

An operations analyst plays an important supporting role in the operations of an organization by researching, analyzing and evaluating how well an organization is performing at a macro level. You are a highly skilled individual with strong problem-solving skills and qualifications. You may have career experience with a number of industries in which the interrelated performance of specific teams is critical to overall success, as in manufacturing facilities, retail locations, and computer data centers. As part of your job, you gather information by monitoring work activity, interviewing employees, and measuring systems output. You create reports with this information to better equip management staff with vital operations data, helping to steer systems-level decision making.

What are the key skills and qualifications needed to thrive as an operations analyst, and why are they important?

To thrive as an Operations Analyst, you need strong analytical abilities, data interpretation skills, and a relevant degree such as in business, finance, or mathematics. Proficiency with Excel, SQL, and analytics platforms like Tableau or Power BI is often required, along with knowledge of process improvement methodologies. Attention to detail, problem-solving, and effective communication are crucial soft skills in this role. These competencies enable Operations Analysts to optimize processes, support data-driven decisions, and drive organizational efficiency.

How does an operations analyst typically collaborate with other departments to improve business processes?

Operations Analysts frequently work cross-functionally, partnering with teams such as finance, IT, and logistics to identify inefficiencies and recommend solutions. This often involves gathering data from stakeholders, mapping out workflow processes, and facilitating meetings to discuss potential improvements. Strong communication skills are essential, as Operations Analysts must clearly present their findings and gain buy-in from diverse teams. Through this collaboration, they play a key role in driving continuous improvement and operational efficiency across the organization.

How much do operations analysts get paid?

Operations analysts typically earn a median annual salary of around $65,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those in high-demand areas can earn over $90,000. Compensation often includes benefits and opportunities for bonuses based on performance.

How much do operations analysts make in the US?

Operations analysts in the US typically earn a median annual salary of around $65,000 to $75,000, with entry-level positions starting lower and experienced analysts earning over $90,000. Salaries vary based on industry, location, experience, and certifications such as Six Sigma or data analysis tools.
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Operations Analyst jobs near you
Infographic showing various Operations Analyst job openings in Hialeah, FL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,586 per year, or $30.6 per hour.

Analyst Sr., Operational Performance & Analytics

Holland America Group

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Holland America Line rating

6.2

Company rating: 6.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

7th of 9 rated cruise lines

Job description


The Sr. Analyst, Operational Performance & Analytics, serves as the analytical backbone of the Destinations Operational Excellence function. Reporting to the Sr. Director, Destinations Operational Excellence, this role develops and maintains the performance management tools, dashboards, analyses, and executive-ready insights required to improve destination OPEX performance, labor productivity, CAPEX prioritization, destination experience analytics, and operating discipline across Carnival Corporation's destination portfolio. The role provides direct analytical support for the Manning Optimization Initiative, including labor productivity models, staffing benchmarks, savings tracking, and guest experience impact monitoring. The Sr. Analyst also supports the Destination Experience agenda through analysis of Voice of Customer trends, guest journey pain points, on-premise paid experience utilization, capacity, allocations, and experience-related business cases. The role is expected to be AI-native, using approved AI tools and modern analytics techniques to improve speed, quality, automation, and insight generation across reporting, analysis, and decision support. The Sr. Analyst partners with Finance, destination teams, brands, and internal stakeholders to convert operational, financial, and guest experience data into clear recommendations, performance routines, and action tracking. This position is critical to ensuring Destinations Operational Excellence can manage the destination portfolio with consistent visibility, fact-based decisions, and measurable improvement.
Responsibilities
  • Operational Performance Analytics & KPI Management:
    • Develop and maintain destination performance dashboards and scorecards to track OPEX, guest counts, ship calls, labor, revenue, expenditure, guest satisfaction, and other operational KPIs.
    • Build and maintain the KPI architecture required for monthly performance reviews, executive reporting, and cross-destination benchmarking.
    • Identify key drivers of performance variance and translate data into clear insights, risks, and recommended actions.
    • Prepare performance review materials and support recurring governance routines with the Sr. Director, Finance, and destination leadership.
    • Track action items, owners, due dates, risks, and progress against performance improvement plans.
    • Use approved AI-enabled tools, where appropriate, to accelerate analysis, summarize trends, improve reporting quality, and identify potential patterns or opportunities.
  • Manning Optimization Initiative & Labor Productivity Analytics:
    • Provide analytical support for the Manning Optimization Initiative, a critical portfolio-level efficiency initiative directly owned by the Sr. Director, Destinations Operational Excellence.
    • Develop labor productivity models, demand-based staffing analyses, call-day benchmarks, and destination/function-level comparisons.
    • Analyze labor hours, scheduling patterns, guest volumes, service levels, and operating requirements to identify productivity opportunities.
    • Track savings opportunities, implementation progress, and realized benefits in partnership with Finance and destination teams.
    • Monitor potential guest experience or service delivery impacts associated with labor productivity changes.
  • OPEX / CAPEX Planning, Business Cases & Financial Performance Support:
    • Support destination OPEX and CAPEX planning with data, analysis, assumptions, and financial performance insights.
    • Partner with Finance and destination teams to validate forecasts, business cases, savings assumptions, and investment priorities.
    • Analyze actuals versus budget, forecast accuracy, cost trends, and performance drivers across destinations.
    • Support evaluation of efficiency-related CAPEX and continuous improvement initiatives, including ROI, payback, and operating impact.
    • Develop executive-ready analyses and recommendations to support planning, prioritization, and decision-making.
  • Operational Management System, Destination Experience Analytics & Continuous Improvement Support:
    • Build the measurement and reporting mechanisms that support the Operational Management System, including SOP compliance, readiness checks, corrective action tracking, and performance review outputs.
    • Support the Process Improvement & Destination Experience Analyst by providing data to prioritize process redesign, SOP improvements, and field implementation actions.
    • Provide analytical support to the Destination Experience agenda, including Voice of Customer trends, guest journey pain points, on-premise paid experience utilization, capacity, allocations, and experience-related CAPEX/business case support.
    • Quantify the impact of continuous improvement initiatives and maintain visibility into value captured, implementation status, and open risks.
    • Develop analyses related to guest journey friction points, queue performance, capacity utilization, and operational bottlenecks where they affect cost, service delivery, or guest experience.
    • Apply AI-native ways of working to streamline data preparation, automate recurring analysis, synthesize qualitative feedback, and improve the speed and quality of insight generation.
    • Maintain data quality discipline, documentation, and reporting consistency across recurring performance tools.
  • Performs other duties as assigned

Requirements
  • High School Diploma or GED
  • Bachelor's Degree and/or Master's Degree Preferred in Industrial Engineering, Business Analytics, Finance, Data Science, Business Administration, Operations Management, AI / Analytics, or a similar field.
  • Power BI, advanced Excel, data analytics, financial modeling, AI / automation tools, or project management certification preferred but not required.
  • This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their home on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
  • Health Benefits:
    • Cost-effective medical, dental and vision plans
    • Employee Assistance Program and other mental health resources
    • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits:
    • 401(k) plan that includes a company match
    • Employee Stock Purchase plan
  • Paid Time Off:
    • Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
    • Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
    • Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
  • Other Benefits:
    • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
    • Personal and professional learning and development resources including tuition reimbursement
      #Corp
      #LI-EJ1
      #LI-Hybrid

About Us
About Us
Carnival Corporation is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

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