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Operations Advocate Jobs (NOW HIRING)

Sulzbacher

Advocate - Village

Jacksonville, FL · On-site

The Advocate also performs routine shelter operation tasks such as serving meals, issuing supplies and working with the Facility Operations Manager to maintain safety and security of the facility.

Sulzbacher

Part Time - Advocate

Jacksonville, FL · On-site

The Advocate also performs routine shelter operation tasks such as serving meals, issuing supplies and working with the Facility Operations Manager to maintain safety and security of the facility.

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Operations Advocate information

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How much do operations advocate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for operations advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is an operations advocate?

Operations Advocates are professionals who support and improve the processes within an organization to ensure efficient day-to-day operations. They often act as a liaison between different teams, identify operational challenges, and implement solutions to enhance productivity and workflow. Their role may include analyzing data, coordinating projects, and ensuring compliance with company policies and procedures. Operations Advocates play a key role in optimizing business practices and supporting organizational goals.

What are the key skills and qualifications needed to thrive as an operations advocate?

To thrive as an Operations Advocate, you need strong organizational skills, attention to detail, and a background in business operations or process improvement, often supported by a relevant degree. Familiarity with workflow management tools, CRM systems, and data analysis software is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you stand out in this role. These skills are crucial because they enable efficient process optimization, effective team collaboration, and high-quality support for operational initiatives.

How does an operations advocate typically collaborate with other departments within a company?

As an Operations Advocate, you will regularly work cross-functionally with departments such as customer service, logistics, product management, and finance. Your main responsibility is to identify operational bottlenecks and advocate for process improvements that benefit the entire organization. This often involves facilitating communication between teams, gathering feedback from various stakeholders, and helping to implement more efficient workflows. Strong interpersonal and organizational skills are crucial for ensuring that all departments are aligned and that operational goals are met effectively.

What is the difference between Operations Advocate vs Customer Service Representative?

AspectOperations AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, often cross-departmental collaborationCall centers, retail, or office environments
Employer & Industry UsageUsed in corporate, logistics, and operations-focused companiesCommon across retail, telecom, and service industries
Search & Comparison IntentOften compared for roles involving process improvement and internal operationsCompared for customer interaction and support roles

The Operations Advocate focuses on improving internal processes, supporting operational efficiency, and collaborating across departments. In contrast, a Customer Service Representative primarily handles customer inquiries, providing support and resolving issues. While both roles may require communication skills, the Operations Advocate typically involves more strategic and cross-functional work, whereas Customer Service Representatives focus on direct customer interaction.

What is a typical career path for an operations advocate?

A typical career path for an operations advocate often starts with entry-level roles such as operations coordinator or specialist, progressing to senior positions like operations manager or director. Gaining experience in process improvement, data analysis, and cross-functional collaboration can facilitate advancement, and some may pursue certifications in project management or operations to support career growth.

What states have the most Operations Advocate jobs?

States with the most job openings for Operations Advocate jobs include:

What are popular job titles related to Operations Advocate jobs?

For Operations Advocate jobs, the most frequently searched job titles are:

Operations Advocate jobs near you
Infographic showing various Operations Advocate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Advocate - Village

Jacksonville, FL • On-site

Sulzbacher
Civic and Social Organizations • 51 - 200 employees
Learn more about Sulzbacherexternal

Full-time, Part-time, Per diem

Posted 13 days ago

Job description

Job Title: Advocate
Department: Human Services
Reports To: Shelter Director
FLSA Status: Non-exempt
Hours: Full Time; Part Time, PRN
Summary
The role of the Advocate in the homeless shelter environment is to work in partnership with an assigned Case Manager in order to assure measurable positive outcomes for their jointly assigned resident caseload. As the day to day contact, the Advocate encourages their assigned residents to follow their case plan (Pathway) and acts as an on-going support system for these residents. The Advocate ensures that the resident has all supplies and resources they require and is there to answer questions and intervene when issues arise. The Advocate also performs routine shelter operation tasks such as serving meals, issuing supplies and working with the Facility Operations Manager to maintain safety and security of the facility. The Advocate attends weekly interdisciplinary staffing meetings and works in conjunction with the Case Manger to supply input for these meetings. The Advocate and Case Manager will communicate on a daily basis either in person or via e-mail (dependent on shift). This position requires a mature and professional individual with excellent interpersonal skills, highly developed customer service skills and the ability to deal with individuals in a crisis situation. The Advocate interacts with clients in a supportive way that fosters both mental and physical health, mutual respect, clear communication and always with the goal in mind for a successful program completion at the Sulzbacher Center.
Supervisory Responsibilities
None
Essential Duties and Responsibilities
  1. Works in conjunction with assigned Case Manager to ensure residents on their joint caseload are following their case plan (Pathway)
  2. Works on a daily basis with these assigned residents to ensure that they have all necessary supplies and resources needed
  3. Attends and participates in bi-weekly inter-disciplinary meetings to staff residents and provides input to the Case Manager prior to the meetings pertinent to that resident
  4. Intervenes when issues arise concerning the assigned residents
  5. Communicates daily with the Case Manager partner to give updates on the residents’ progress
  6. Works in cooperation with the Case Manager to handle resident mail, appointments, etc.
  7. Works collaboratively with other members of the team to plan training, educational and recreational activities for the residents
  8. Works with the Facility Operations Manager to ensure the safety and security of the facility and all staff and residents
  9. Intake new guests into the shelter and orient them to the Center and its services
  10. Coordinate the placement of the residents at the facility, including issuing linens, lockers, beds, toiletries and other essential supplies
  11. Coordinate and monitor the guests in their assigned chores as well as volunteer work
  12. Maintain the Guest Intake Program and ensure its accuracy on a daily basis
  13. Working in conjunction with the Case Manager, educate assigned residents about obtaining the services provided by the center and surrounding agencies
  14. Oversee and assist in the serving of meals
  15. Maintain a high level of communication inter- and intra-departmentally through the voicemail system, team, department, and all-staff meetings
  16. Acts as an ambassador to all visitors
  17. Represent the Center to the public, our guests and volunteers in a positive, customer-service oriented way through the staffing of the front and Pavilion desks
  18. All other duties as assigned
Resident, Guest and Internal Customer Focus
The Advocate is sensitive to emotional, spiritual and practical needs of resident, families, guests and staff members in all interactions. Provides positive feedback and comments about the quality of work and effort that have been offered by residents, families and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety, cleanliness and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands own role facility safety plans and procedures related to fire, weather and other disasters is demonstrated. Always strives to ensure best possible outcome for each resident.
Education and/or Experience
  • Maturity and professionalism as expressed through excellent interpersonal and customer service skills
  • High school diploma or equivalent required, A.A. degree preferred
  • Mental Health, Security or Medical background a plus
  • Valid Florida driver’s license and good driving record
  • If driving a company vehicle on work-related business, must be 21 years of age and will require an acceptable annual Motor Vehicle Record check
  • Ability to pass a Level II Background Screening
  • CPR Certification within 90 days of hire
  • Ability to establish cooperative and respectful working relationships with residents, co-workers, volunteers and visitors to the center
  • Supports and clearly communicates the mission statement of the center
Physical/Mental Demands and Working Conditions
  • Physically able to work in a fast-paced multitasked environment
  • Able to work various shifts including nights and weekends to serve the needs of the shelter

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