Operational Risk Manager Jobs in Madison, WI (NOW HIRING)

At TruStage, we're on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what's possible. We need you to help us shape what's next. You'll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

This role provides the analytics, reporting, and operational support needed to manage strategic vendor relationships effectively. The Senior, Vendor Governance Analyst tracks vendor performance, financial commitments, and governance actions to improve transparency, support leadership decisions, and help ensure vendors deliver against expected outcomes.

Job Purpose:

This position supports the Strategic Vendor Governance office by providing performance analytics, insights, and operational support across strategic vendor relationships. This role focuses on tracking vendor performance, identifying trends and risks, and ensuring governance processes are consistently executed.

The Analyst plays a critical role in enabling data driven governance and supporting leadership decision making related to vendor performance, financial outcomes, and risk. This role provides exposure to enterprise vendor strategy, executive forums and commercial decision-making.

Job Responsibilities:

Performance Tracking & Analytics

• Collect, validate, and analyze vendor performance data (CSLs, SLAs, KPIs, vendor scorecards)
• Monitor trends, identify risks or deterioration in performance, and escalate issues accordingly
• Maintain standardized dashboards and scorecards for leadership and executive reviews at the vendor and enterprise level
• Independently analyzes vendor performance and risk indicators, surfacing insights and recommendations to governance leadership
• Identify emerging performance, financial, and operational risk indicators and proactively escalate potential issues

Governance Operations

• Support governance cadence including QBRs, monthly/quarterly reviews, and formal issue management reviews
• Prepare executive ready materials summarizing vendor performance, risks, action plans, and financial impacts
• Track vendor commitments, remediation actions, and follow through on agreed outcomes

Financial & Contract Support

• Assist in tracking contract performance, savings, credits, penalties, and benefits realization
• Support renewal and renegotiation efforts by compiling historical performance and commercial insights
• Maintain accurate documentation of governance decisions and artifacts

Stakeholder & Vendor Coordination

• Serve as a day-to-day point of coordination for governance data requests and reporting for key strategic vendor relationships and enterprise-wide program data
• Partner with Procurement, IT, Finance, and Risk to ensure accurate and timely information flow
• Support compliance with governance standards and documented processes
• Facilitate effective communication and collaboration between internal teams and external suppliers

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor's degree in Business, Finance, Supply Chain, Analytics, or related field required
• 5+ years of experience in procurement, vendor management, operations, finance, or analytics with demonstrated ability to manage complex analyses
• Experience working with outsourced service providers or complex third-party relationships preferred
• Strong data analysis and reporting skills; experience with Excel, Power BI, or similar tools required
• Experience with contract lifecycle management (CLM), vendor risk management tools, and ERP/reporting platforms preferred
• Ability to synthesize complex data into clear, executive ready insights
• Strategic thinking and executive presence.
• Vendor performance and relationship management.
• Financial analysis and value realization.
• Risk identification and escalation management.
• Change management.

If you're ready to help make a difference, apply today. A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool. This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward. Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when "life happens," you can focus on what's most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.