Operational Risk Manager Jobs in Lancaster, SC (NOW HIRING)

About Us
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Overview
Selective Insurance is seeking a Sr. Vice President, Claims Finance, Analytics & Operations. This is a newly created role in the organization and will collaborate closely with Claims leadership, Actuarial, Risk Management, Advanced Analytics, and other senior leaders to drive data-informed decision-making, financial analysis, forecasting, and operational reporting across key claim and enterprise initiatives. The ideal candidate will ensure that financial and operational analyses are tailored to the unique needs and challenges of the Claims Organization and provides analytics and insights (e.g., staffing models, mix reports, distribution analytics, efficiency measures) to the CFO and Chief Claim Officer. They will champion efficiency improvements, foster cross-functional alignment, and build leadership and analytical bench strength within the Claims organization to ensure sustainable success aligned with Selective's strategic objectives and regulatory compliance. They will bring exceptional analytical capabilities and a proven ability to translate data into clear, actionable insights that support profitable growth, enhanced productivity, performance accountability, and risk mitigation.
This position can be located in either our Charlotte, NC office or our future Short Hills, NJ location. Until the new Short Hills headquarters is operational, the successful candidate will be offered the ability to work in our Branchville, N.J. location during this interim.
Responsibilities

• Collaborates with business and actuarial leadership to develop and implement strategies that balance long-term growth, profitability, competitiveness, and risk management. Ensures that financial management and operational data analysis and insights are tailored to meet the specific needs and challenges of claims.
• Establishes and monitors operational benchmarks to evaluate Claims efficiency and effectiveness, including customer service, employee work environment, and quality. Provides strategic direction to Claims leadership through analysis, forecasting, and performance reporting tied to key initiatives. Supports prioritization and business case development for strategic and tactical Claims programs, ensuring alignment with broader business objectives.
• Creates annual operating plans and budgets for Claims. Performs' variance analysis to compare actual results with budgets and forecasts, identifying areas for improvement and taking corrective action.
• Leads the development of key claims metrics which may include advanced operational modeling (for example, staffing models or productivity forecasts). Maintains a comprehensive understanding of claims data to ensure actionable, data-driven insights.
• Leads initiatives to streamline workflow processes and identifies cost-saving opportunities that enhance service quality. Ensures business decisions are informed by a clear understanding of financial and operational implications. Establishes operational benchmarks and continuously monitors and reports on operational efficiency and effectiveness relative to those benchmarks.
• Owns and manages claims-related risk, developing and executing mitigation strategies tailored to the Claims function. Represents Claims in the Enterprise Risk Committee and partners closely with Enterprise Risk Management to align enterprise-wide risk practices with Claims-specific needs. Accepts and assumes operating risks on behalf of the Claims organization, ensuring accountability and resilience within the function.
• Ensures adherence to companywide policies, including procurement policy and expense guidelines. Keeps Claims disaster recovery and business resiliency plans updated to ensure they are current and effective.
• Fosters an environment that supports the growth and development of financial and operational data analysts, ensuring Selective has a robust pipeline of talent for future leadership roles.
• Contributes to the overall financial stability and success of the organization through careful collaboration with operations and functional leadership teams.

Qualifications
Knowledge & Requirements

• Robust leadership and decision-making capabilities, with a proven track record of influencing others and driving organizational change.
• Exceptional analytical, problem-solving, and critical thinking abilities.
• Advanced expertise in financial analysis, insight development, and operational reporting.
• Superior oral and written communication skills.

Education & Experience

• Bachelor's degree in accounting, Finance, or quantitative field; or equivalent (10+ years) experience.
• Extensive experience with P&C business operations and financial systems, with at least 5 years of conducting quantitative analysis.
• MBA, CPCU, CPA, or other relevant professional designations preferred but not required.

Total Rewards
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
Pay Range
USD $241,000.00 - USD $332,000.00 /Yr.
Additional Information
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.