Operational Risk Manager Jobs in New Mexico (NOW HIRING)

What Commercial Technologies Software Engineering contributes to Cardinal Health
Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.
Commercial Technologies Software Engineering develops design options, processimprovementsand back-end solutions for commercial technologies to maximize performance and suitability for business needs. This job family manages engineering projects and plans for commercial technologies and interfaces with product managers to developobjectives. This job family assesses product systems,identifiesopportunities for process and system improvements, and develops solutions through application of engineering principles.
Responsibilities

Solution Ownership & Delivery

• Ownendtoendoutcomes for assigned Pharmacy Applications across intake, build/configuration, integration, transition to run, and ongoing support

• Serve as the single accountable owner for pharmacy system delivery, stability, and outcomes,eliminatingfragmented ownership across platforms and vendors

• Translate pharmacy, operations, and business goals into executable delivery and integration plans with clear scope, dependencies, success criteria, and risk awareness

• Ensure predictable delivery through disciplined planning, estimation, execution, andfollowthroughin anintegrationheavy, operationally sensitive environment

• Establish and enforcesolutionleveldecision rights for Pharmacy Apps, reducingdaytodayescalation by driving decisions with clear options, tradeoffs, and recommended paths

• Serve as the technology owner for assigned pharmacy applications,establishingplatform strategy, priorities, roadmap, operationalobjectives, and investment recommendations

• Own intake evaluation, prioritization, and sequencing of enhancement requests, operational improvements, technical debt remediation, regulatory requirements, and platform modernization initiatives

• Accountable for solution-level architecture decisions within assigned pharmacy platforms, including integration patterns, technical tradeoffs, lifecycle planning, scalability, resiliency, and maintainability in partnership with Enterprise Architecture

• Understand and actively manage the business impact of platform performance on patient onboarding, therapy fulfillment, case processing, reimbursement workflows, pharmacy operations, and client commitments

Strategy, Roadmap & Platform Evolution

• Develop andmaintainmulti-year application roadmaps that align business priorities, technical debt reduction, platform modernization, regulatory requirements, and operational risk management

• Balance feature delivery, run stability, remediation work, lifecycle management, and modernization investments across assigned pharmacy platforms

• Identifyautomation, simplification, and platform rationalization opportunities that improve scalability, reliability, cost efficiency, and business usability

• Provide clear investment recommendations and tradeoffs to business and technology leadership based on business value, operational risk, compliance needs, and platform health

Planning, Financial & Capacity Management

• Develop and manage delivery plans, schedules, and budgets for Pharmacy Applications and supporting middleware

• Translate systems and integration LOE (interfaces, data flows, environments, validation) into schedule and cost forecasts

• Maintain capacity plans across onshore and offshore teams, aligning priorities to skills in systems integration, SQL, API development, and operational support

• Ownsolutionlevelresource management across Engineering, Integration, QA, PM, and external partners

• Understand and manage capital vs. expense treatment aligned to enterprise finance standards for pharmacy systems

• ProtectSonexusrevenue and operations by understanding system availability,financial impact, and risk tied to pharmacy platform decisions

SDLC Governance, Delivery Discipline & Flow of Work

• Define andoperatea consistent,wellunderstoodflow of work for Pharmacy Applications from intake through deployment,hypercare, and run

• Ensure adherence to enterprise SDLC gates, QA standards, structured change control, and operational readiness requirements

• Ensure platform observability requirements are incorporated into the SDLC flow of work (logging standards,monitoringinstrumentation, alert hygiene, andpostincidentfollowups) to prevent recurring operational issues.

• Maintain delivery hygiene through WBS, RAID logs, interface inventories, risk management, decision logs, and issue tracking

• Apply governance that is disciplined andrightsized, avoidingoverengineeredprocesses whilemaintainingoperational rigor

• Identifyrecurring delivery or runtime breakdowns within pharmacy systems and drive targeted process and integration improvements rooted inrootcauseanalysis

• Adjust planning, governance, and communication practices based on delivery phase, operational risk, and observed system outcomes

• Define andmaintainclear accountability boundaries between Product, Architecture, Engineering, Infrastructure, Service Operations, vendors, and business stakeholders to ensure effective execution within theSonexusoperating model

• Maintain application interface inventories, critical data flows, dependency mapping, and integration health across internal and external platforms

BuildtoRunTransition & Run Stability

• Ensurebuildtoruntransitions for Pharmacy Applications are clearly defined, documented, and executed, including environment readiness, access controls, and knowledge transfer

• Be accountable for operational outcomes, service performance, and remediation plans for assigned pharmacy platforms and related integration services

• Partner with business stakeholders and technical teams to define andmaintainService Level Objectives (SLOs) and Service Level Indicators (SLIs) for pharmacy platforms and critical integration flows (e.g., availability, latency, error rates, throughput, processing success).

• Ensure monitoring, dashboards, and alerting are implemented to support defined SLIs/SLOs, including escalation paths and operational runbooks fortimelyresponse and recovery.

• Partner with run support, infrastructure, and vendor teams to triage, prioritize, and resolve issues effectively

• Own intake and prioritization of break/fix work, technical debt, operational enhancements, and remediation initiatives

• Driverootcauseanalysis and preventative actions to reduce repeat incidents and operational risk

• Own application environment strategy including development, testing, validation, training, and production environments, ensuring availability, refresh processes, access controls, and release readiness

Quality, Compliance &EvidenceBasedReadiness

• Enforce consistent requirements, integration validation, and testing practices to strengthenendtoendquality accountability

• Ensure QA, security, networking, and compliance requirements are met, including required evidence, approvals, and remediation

• Maintain clean,validated,PHIsafeoperational outputs (data extracts, interfaces, reports) prior to internal or external use

• Strengthen delivery confidence throughevidencebasedreadiness rather thanlastminuteescalation

• Defineevidencebasedoperational readiness for releases by validating SLI/SLO coverage (monitoring + alerting) for critical pharmacy workflows before promoting changes to production.

• Ensure pharmacy application solutions satisfy applicable regulatory, audit, privacy, security, and data retention requirements whilemaintainingoperational readiness and business continuity

CrossFunctionalLeadership & Stakeholder Alignment

• Lead and align Engineering, Integration, QA, PM, Infrastructure, Security, Product, APS, and Business stakeholders

• Partner closely with offshore systems and integration teams, setting clear priorities, ownership boundaries, and escalation paths

• Maintain clear ownership, accountability, and communication across distributed teams andthirdpartyvendors

• Ensure consistent, aligned messaging across functions to reduce churn, rework, and operational confusion

• Partner effectively with APS, Product, and Pharmacy Operations leadership on platform impacts, regulatory risk, and solution evolution

• Lead relationships with application vendors, implementation partners, and managed service providers, including roadmap alignment, performance management, issue escalation, contract fulfillment, and delivery oversight

Stakeholder Leadership & Client Presence

• Demonstrate strong executive presence in internal and external discussions related to pharmacy platforms and integrations

• Prepare and leadsystemfocusedmeetings with clearprereads, architectural context, risks, decisions, and recommended paths

• Communicate clearly in writing and verbally, translating technical and operational realities intobusinessappropriatelanguage

• Influence and negotiate without authority by presenting system tradeoffs grounded in data, platform constraints, and operational risk

• Partner with business leaders to translate pharmacy operational needs into executable application priorities, delivery plans, and measurable platform outcomes

Leadership & People Development

• Lead a dedicated Pharmacy Applications team ofapproximately 3-5team members, including a Technical Lead, Business Analyst, and engineers who may specialize in integration, application support, or platform delivery

• Set clear priorities, ownership expectations, performance goals, and development plans for assigned team members while fostering a culture of accountability and follow-through

• Build team capability across requirements analysis, solution design, integration execution, operational support, documentation, and business-facing communication

• Ensure team roles are aligned to the operating model so the team can support both delivery execution and run stability without fragmented ownership

Qualifications

• 8-12 years of experience, preferred

• Bachelor's degree in related field, or equivalent work experience, preferred

• Experience leadingcrossfunctionaldelivery teams (Engineering, Integration, QA, PM)

• Strong understanding of enterprise systems, middleware, APIs,SQLbaseddata access, and hybrid cloud environments

• Demonstrated capability in estimation, planning, SDLC governance, and operational delivery execution

• Demonstrated ability to manage delivery plans, budgets, and capacity across multiple initiatives

• Experienceoperatingin regulated or operationally critical environments

• Demonstrated use of structured delivery artifacts (e.g., WBS, interface inventories,LOEbasedestimates, RAID logs, change control)

• Experience directly managing a small technical team, including technical leads, business analysts, and engineers

• Experience owning application roadmaps, platform health, prioritization decisions, and vendor delivery outcomes

• Experience supporting pharmacy, healthcare, regulated, or operationally critical platforms preferred

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff

• Participates in the development of policies and procedures to achieve specific goals

• Ensures employeesoperatewithin guidelines

• Decisions have ashort termimpact on work processes,outcomesand customers

• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management

• Interactions normally involve resolution of issues related to operations and/or projects

• Gains consensus from various parties involved

Anticipated salary range:$123,400 - $176,...