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Operational Readiness Analyst Jobs (NOW HIRING)

Nymbus, Inc.

Operational Readiness Analyst

The Operational Readiness Analyst supports the day to day operational infrastructure of the Digital Experience Center (DXC), a multitenant contact center supporting multiple financial institution ...

Nymbus, Inc.

Operational Readiness Analyst

The Operational Readiness Analyst supports the day to day operational infrastructure of the Digital Experience Center (DXC), a multitenant contact center supporting multiple financial institution ...

HII's Mission Technologies division

$80K - $129K/yr

HII works within our nation's intelligence and cyber operations communities to defend our interests ... Mission Technologies' Cyber & Intelligence team is seeking multiple Readiness Analysts at the ...

Initio Capital

Investment Readiness Analyst

New York, NY

$50 - $200/hr

Evaluate operational, financial, and structural gaps to ensure readiness for fundraising or capital ... Senior Analyst · Lead Analyst · Analyst / Associate Analyst Analyst Levels & Pay RangesSenior ...

Amentum

Assists in integrating Navy Reserve personnel into command operations while ensuring readiness ... Strong analytical, problem‑solving, and communication skills (written and verbal). * Strong ...

Armada Ltd

Security Forces Readiness Analyst

MD · On-site

The Security Forces Readiness Analyst will support Air National Guard (ANG) training operations and related funding actions.Ensure ANG Security Forces (SF) compliance and accountability within ARIS ...

Armada Ltd

Security Forces Readiness Analyst

MD · On-site

The Security Forces Readiness Analyst will support Air National Guard (ANG) training operations and related funding actions. * Ensure ANG Security Forces (SF) compliance and accountability within ...

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Operational Readiness Analyst information

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$35K

$75.5K

$131K

How much do operational readiness analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for operational readiness analyst in the United States is $75,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What does an Operational Readiness Analyst do?

An Operational Readiness Analyst is responsible for ensuring that an organization, team, or system is fully prepared to operate effectively before launching a new process, product, or service. They assess readiness by evaluating processes, identifying gaps, coordinating training, and verifying that all necessary resources are in place. Their work often involves collaborating with various departments to develop readiness plans, conduct risk assessments, and implement improvements to ensure a smooth transition to operational status.

What are the key skills and qualifications needed to thrive as an Operational Readiness Analyst?

To thrive as an Operational Readiness Analyst, you need strong analytical skills, process improvement expertise, and experience in project management, often supported by a relevant bachelor's degree. Familiarity with IT service management (ITSM) tools, readiness assessment frameworks, and certifications such as ITIL or PMP is typically expected. Outstanding problem-solving, communication, and collaboration skills help you work effectively across departments and manage change. These competencies are crucial for ensuring seamless transitions from project delivery to operational support, minimizing risk and maximizing organizational performance.

What are some typical challenges faced by Operational Readiness Analysts during large-scale project rollouts?

Operational Readiness Analysts often encounter challenges such as coordinating across multiple departments to ensure all operational processes, systems, and personnel are prepared for go-live. Managing tight deadlines, adapting to evolving project scopes, and ensuring thorough communication between technical and non-technical teams are common hurdles. These professionals must also proactively address potential risks and develop contingency plans to minimize disruptions during the transition. Strong organizational skills and the ability to foster cross-functional collaboration are key to overcoming these challenges.

What is the difference between Operational Readiness Analyst vs Business Analyst?

AspectOperational Readiness AnalystBusiness Analyst
Required CredentialsTypically a degree in business, operations, or related field; certifications like PMP or Six Sigma are commonUsually a degree in business, IT, or related; certifications like CBAP or PMI-PBA are common
Work EnvironmentFocuses on preparing operational processes, testing systems, and ensuring readiness for deploymentAnalyzes business needs, documents requirements, and recommends solutions
Employer & Industry UsageUsed in industries like manufacturing, energy, and large-scale projectsCommon across IT, finance, healthcare, and consulting sectors

The Operational Readiness Analyst primarily ensures that operational processes and systems are prepared for deployment, focusing on testing and process validation. In contrast, the Business Analyst concentrates on understanding business needs, documenting requirements, and recommending solutions. While both roles require strong analytical skills and industry knowledge, their core responsibilities differ significantly, making each essential in different project phases.

What cities are hiring for Operational Readiness Analyst jobs?

Cities with the most Operational Readiness Analyst job openings:

What states have the most Operational Readiness Analyst jobs?

States with the most job openings for Operational Readiness Analyst jobs include:

What are popular job titles related to Operational Readiness Analyst jobs?

For Operational Readiness Analyst jobs, the most frequently searched job titles are:

Infographic showing various Operational Readiness Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,517 per year, or $36.3 per hour.

Operational Readiness Analyst

Remote

Nymbus, Inc.
Commercial Banking • 51 - 200 employees
Learn more about Nymbus, Inc.external

Full-time

Posted 15 days ago

Job description

Nymbus (https://nymbus.com/) isn't just a leader in fintech; we're a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.
We operate with an AI-first mindset across our business, continuously improving how we work and the value we deliver to our clients. Our culture is grounded in collaboration, accountability, and a strong commitment to execution.
The journey to growth begins with doing something different, and that journey starts with the talented people who make Nymbus successful. Thank you for considering Nymbus as the catalyst for the next chapter of your career.
WORK ENVIRONMENT:
Nymbus is a remote-first company. Occasional travel may be required for client engagements, team planning sessions, or project activities. Highly collaborative, client-facing environment with stakeholders across data, engineering, and product teams.
Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred.
This position is performed remotely and requires flexibility in work hours to accommodate client implementations, release cycles, testing windows, on call availability, and occasional in office work requirements.
PHYSICAL REQUIREMENTS
The physical requirements outlined herein are indicative of those essential for an employee to effectively carry out the primary responsibilities of this position. The employee is regularly seated and frequently engages in activities such as using hands to handle, finger, or feel. Periodic standing and walking may also be necessary. Additionally, there may be occasional lifting or movement of objects weighing up to 10 pounds. Specific visual capabilities essential for this role include close vision, distance vision, and the ability to adjust focus.
INTERNET REQUIREMENTS
As a condition of employment, this role requires the candidate to maintain a stable, high speed internet connection.
POSITION SUMMARY:
The Operational Readiness Analyst supports the day to day operational infrastructure of the Digital Experience Center (DXC), a multitenant contact center supporting multiple financial institution clients. Working under the direction of the Operational Readiness Manager, this role helps build, configure, test, document, and maintain the systems, forms, routing, content, and processes that DXC agents and clients rely on every day.
This is a hands-on execution role. The analyst assists with Contact Center as a Service (CCaaS) platform administration, IVR script maintenance, virtual agent and agent assist configuration, digital and electronic form builds, knowledge management, operational reporting, and vendor case management. The analyst also supports new client implementations by configuring the environment, building the required forms, content, and documentation, and validating that everything works before go live.
Success in this role requires someone organized, technically curious, and comfortable moving between configuration work, testing, documentation, and client facing deliverables. The work is detailed and often deadline driven, and accuracy matters because these systems directly affect how customers reach their financial institution and how agents serve them.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
1. CCaaS Platform Administration and Vendor Support
  • Assist with administration of the CCaaS platform, including user provisioning, role and permission assignment, security profiles, and access reviews.
  • Support configuration of skills, queues, routing rules, points of contact, hours of operation, holiday schedules, and dispositions across multiple client environments.
  • Help maintain and audit platform configuration to ensure settings remain consistent, accurate, and aligned to client requirements.
  • Assist with platform release reviews, feature evaluations, and regression testing following vendor updates.
  • Review CCaaS vendor release notes ahead of each release and identify new features, changes, and deprecations that affect DXC configuration, workflows, agent experience, or client setup.
  • Summarize release findings with recommended actions, risks, and opportunities, and provide them to the Operational Readiness Manager for review and leadership discussion.
  • Perform routine platform health checks and escalate anomalies to the Operational Readiness Manager.
  • Monitor vendor service status, incident notifications, and scheduled maintenance announcements, and alert the Operational Readiness Manager and affected DXC teams to timing and expected impact.
  • Track platform incidents, degradations, and outages through resolution, documenting start and end times, affected functionality, workarounds applied, and operational impact.
  • Validate platform functionality following maintenance windows, vendor changes, and incident resolution, and report residual issues promptly.
  • Maintain a running record of incident and outage history to support trend review, vendor accountability, and service level discussions.
  • Support the intake, triage, and documentation of agent reported platform issues.
  • Open, document, and track vendor support cases with clear reproduction steps, impact statements, and supporting evidence.
  • Monitor open cases through resolution, follow up on aging items, and escalate when cases stall or impact expands.
  • Maintain records of platform defects, enhancement requests, known issues, and documented workarounds.
  • Support vendor meetings by preparing agendas, capturing notes, and tracking action items to completion.
  • Assist with license, user count, and entitlement reviews for the CCaaS platform and related supported tools.
  • Maintain accurate internal documentation of platform configuration, routing logic, and operational processes so settings and decisions are traceable.

  1. IVR and Call Routing Support
  • Support IVR script development by preparing call flow requirements, documenting menu structures and routing logic, and making defined script updates under the direction and review of the Operational Readiness Manager.
  • Assist with routing configuration tasks including menu options, DNIS assignments, department routing, transfer paths, and business hour logic.
  • Coordinate prompt recording requests, upload and verify audio files, and confirm prompt accuracy across client environments.
  • Test IVR changes in a development environment prior to production deployment and document test results.
  • Maintain IVR documentation, including call flow diagrams and plain language journey documentation for internal and client audiences.
  • Support reconciliation between development and production script sets by comparing configurations and flagging discrepancies for correction.

  1. Virtual Agent, Conversational AI, and Agent Assist Support
  • Support virtual agent development on the conversational AI platform (Cognigy.ai) by maintaining intents, utterances, and responses, and making defined configuration updates under the direction and review of the Operational Readiness Manager.
  • Support knowledge source configuration and upkeep, including tagging, labeling, and filtering, so the virtual agent retrieves accurate, current, and approved content.
  • Structure and format operational content so it can be retrieved correctly by conversational AI and agent assist tools, and flag content that is unclear, outdated, or likely to produce poor retrieval.
  • Build and execute test utterance libraries to validate virtual agent behavior before and after changes go live.
  • Review virtual agent and agent assist outputs for accuracy, consistency, and alignment with approved processes, and escalate concerns to the Operational Readiness Manager.
  • Assist with preparation and testing of agent assist resources, including knowledge cards and suggested responses.
  • Document defects, missed intents, and containment gaps, and track them through resolution with the appropriate technical or vendor teams.
  • Assist with virtual agent updates required by product changes, policy changes, or new client onboarding.
  • Support user acceptance testing cycles and compile results for review.

  1. Digital Forms and Document Administration
  • Build, configure, test, and maintain electronic signature forms (DocuSign) and client facing web forms across financial institution clients.
  • Translate client provided form requirements into functional builds, including field logic, conditional routing, validation rules, and recipient workflows.
  • Maintain form libraries, templates, and standard data sets used across clients.
  • Test forms end to end prior to release and validate submissions route correctly to the intended destinations.
  • Troubleshoot form errors, submission failures, and routing issues reported by clients or agents.
  • Create client facing navigation guides and supporting documentation for forms and digital tools.

  1. Knowledge Content Maintenance
  • Create, update, and maintain knowledge articles, procedures, job aids, and troubleshooting guides following the content standards, formatting, and taxonomy defined by the Operational Readiness Manager.
  • Collaborate with cross functional teams and subject matter experts to gather and organize information so content is accurate, current, and usable by agents.
  • Conduct regular content reviews to identify outdated, duplicated, or incomplete documentation, and coordinate corrections with process owners.
  • Apply tagging and categorization consistently so content is findable by agents and retrievable by supported tools.
  • Move content through established review and approval workflows and track items pending approval.
  • Flag content that is unclear, conflicting, or noncompliant with organizational policies, privacy laws, or security standards for resolution.
  • Monitor changes to Nymbus platforms and supported client systems, assess downstream impact to DXC processes, and update affected knowledge content so agent guidance stays accurate after a release.

  1. New Client Implementation Support
  • Support the implementation of new financial institution clients onto the CCaaS platform.
  • Work from client requirements provided by the Operational Readiness Manager and translate them into platform configuration, routing, forms, and supporting content.
  • Build the operational assets required for launch, including electronic and web forms, knowledge content, and agent documentation, and assist with routing, IVR, and virtual agent configuration.
  • Coordinate with Project Management Operations, client services, and technical teams on internal implementation tasks, dependencies, and timelines.
  • Participate in readiness testing and validation prior to go live and document results for review.
  • Prepare client facing training materials, navigation guides, and documentation for review and delivery by the Operational Readiness Manager.
  • Assist with post launch support, issue resolution, and stabilization activities.

  1. Reporting and Data Support
  • Build, maintain, and refresh recurring operational reporting, including call volume, IVR selection and containment, virtual agent performance, form submission activity, and platform usage.
  • Produce recurring reports on an established cadence and deliver them to the Operational Readiness Manager and internal stakeholders for distribution.
  • Build and maintain reporting views, dashboards, and data extracts requested by the Operational Readiness Manager, DXC leadership, and client services.
  • Pull and prepare interaction analytics data to support reviews of contact drivers, escalation reasons, and containment performance.
  • Validate report accuracy, reconcile discrepancies between systems, and correct data quality issues at the source where possible.
  • Flag anomalies, unexpected trends, and recurring issues observed in the data to the Operational Readiness Manager for review and interpretation.
  • Support ad hoc data and reporting requests routed through the Operational Readiness Manager, leadership, and client services, including requests originating from financial institution clients.

  1. Additional Responsibilities

Perform other duties as assigned by management to contribute to the overall success and efficiency of the team and organization.
QUALIFICATIONS:
Required
  • Three or more years of experience in contact center operations, operational support, systems administration, business analysis, or a closely related field, or equivalent demonstrated experience.
  • One to two years of experience in a banking, credit union, or financial services environment, with working familiarity of banking products, terminology, and customer service processes.
  • Demonstrated ability to configure, test, and troubleshoot business systems or applications.
  • Strong writing, editing, and documentation skills, with the ability to explain technical processes in plain language.
  • Strong organizational skills and the ability to manage multiple concurrent priorities and deadlines.
  • High attention to detail and a disciplined approach to testing and validation before changes reach production.
  • Strong analytical and problem solving skills, including the ability to research an issue, isolate root cause, and document findings.
  • Ability to work collaboratively across operations, technology, client services, training, leadership, and vendor teams.
  • Comfort working independently in a remote, fast paced environment.

Preferred
  • Experience administering a CCaaS or contact center platform, such as NICE CXone, Genesys, Five9, or Talkdesk.
  • Experience with IV

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