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Operational Director Jobs in Raleigh, NC (NOW HIRING)

Allied Universal

Director of Operations

Raleigh, NC

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction ... Caring Leadership, Client Engagement, and Operational Oversight: * Lead and mentor a team of ...

Allied Universal

Director of Operations

Raleigh, NC

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction ... Caring Leadership, Client Engagement, and Operational Oversight: * Lead and mentor a team of ...

Caul Group Residential

Director of Operations

Cary, NC · On-site

DIRECTOR OF OPERATIONS Caul Group Residential | Cary, NC (In-Person Role) Reports to: Founder & CEO ... This seat builds the operational backbone that enables the vision to scale without relying on any ...

Caul Group Residential

Director of Operations

Cary, NC · On-site

Salary: 85,000 DIRECTOR OF OPERATIONS Caul Group Residential | Cary, NC (In-Person Role) Reports to ... This seat builds the operational backbone that enables the vision to scale without relying on any ...

Cache Ventures

Director of Operations

Raleigh, NC · Remote

Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ... Direct * Comfortable challenging a CEO * Obsessed with numbers * Energized by growth Benefits

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Operational Director information

See Raleigh, NC salary details

$33.1K

$104.7K

$174.5K

How much do operational director jobs pay per year?

As of Jul 24, 2026, the average yearly pay for operational director in Raleigh, NC is $104,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Operational Directors when aligning cross-departmental teams?

Operational Directors frequently encounter challenges in ensuring that different departments, such as finance, HR, and production, work toward unified goals. Miscommunication, varying priorities, and siloed workflows can create obstacles. Successful Operational Directors address these issues by fostering open communication channels, implementing regular cross-functional meetings, and utilizing data-driven performance metrics to align teams. Building strong relationships and a culture of collaboration are also key to overcoming these challenges.

Who is higher, COO or director of operations?

In most organizations, the Chief Operating Officer (COO) is a senior executive responsible for overall operational management and reports directly to the CEO. The Director of Operations typically oversees daily operations within specific departments or regions and reports to the COO or other senior executives. Therefore, the COO generally holds a higher position than the Director of Operations.

What jobs pay $500,000 a year in the US?

Operational Directors and other executive-level roles such as CEOs, CFOs, and COOs can earn $500,000 or more annually, especially in large corporations or industries like finance, technology, and healthcare. Compensation often includes base salary, bonuses, stock options, and other incentives, and typically requires extensive experience, leadership skills, and advanced education or certifications.

What are Operational Directors?

Operational Directors are senior executives responsible for overseeing the day-to-day operations of an organization or a specific division. They develop and implement policies, manage budgets, streamline processes, and ensure that operational goals align with the company’s strategic objectives. Operational Directors often supervise department heads, monitor performance metrics, and drive efficiency improvements across the business. Their role is crucial in maintaining high productivity and supporting overall business growth.

What is the role of an operational director?

An operational director oversees the daily operations of an organization, ensuring efficiency and effectiveness across departments. They develop strategies, manage resources, and coordinate teams to meet company goals, often requiring strong leadership, problem-solving skills, and familiarity with operational tools and processes.

What are the key skills and qualifications needed to thrive as an Operational Director, and why are they important?

To thrive as an Operational Director, you need strong leadership, strategic planning, and business management skills, typically supported by a relevant degree and extensive managerial experience. Familiarity with enterprise resource planning (ERP) systems, process optimization tools, and industry-specific certifications such as Six Sigma or PMP is often required. Exceptional communication, problem-solving, and decision-making abilities help drive organizational efficiency and motivate teams. These skills and qualifications are crucial for aligning operations with business objectives, ensuring smooth workflows, and achieving sustainable growth.

Is ops manager higher than GM?

In most organizations, a General Manager (GM) oversees overall operations and has broader responsibilities, while an Operations Manager (Ops Manager) typically focuses on specific operational functions within a department. The hierarchy depends on the company's structure, but generally, the GM holds a higher position than the Ops Manager. The Operations Director is often senior to both, overseeing multiple departments or the entire operations function.
What are the most commonly searched types of Operational jobs in Raleigh, NC? The most popular types of Operational jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Operational Director jobs? Cities near Raleigh, NC with the most Operational Director job openings:
Operational Director jobs near you
Infographic showing various Operational Director job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $104,674 per year, or $50.3 per hour.
DIRECTOR OF OPERATIONS

DIRECTOR OF OPERATIONS

Aqua Tech Pool Management

Raleigh, NC • On-site

$60K - $70K/yr

Full-time

Posted 11 days ago

Job description

Position: Director of Operations
Location: Charlotte or Raleigh, NC
Department: Operations
Status: Full-Time

Position Overview

The Director of Operations is an operational leader for AquaTech Pool Management across their market (Charlotte or Triangle). This role owns the operations within the market — account management, service delivery, team leadership, and financial performance.

This leader will oversee field teams while ensuring exceptional service execution across all accounts. They will also be responsible for driving growth in the region—expanding relationships with HOAs, property managers, and country clubs, while supporting new business development efforts.

This role requires a strong operator who can balance high-level strategy with hands-on leadership—someone who can build teams, strengthen client partnerships, and scale operations in a fast-growing, service-driven business.

Key Responsibilities

Market & Operations Leadership

  • Own operations across the market, ensuring consistent execution of AquaTech’s standards in safety, service, and operational excellence.
  • Lead and develop team, service technicians, and seasonal teams across the region.
  • Ensure service routes, staffing plans, and facility operations are executed efficiently and at a high level.
  • Step into the field when needed to support teams, resolve issues, and maintain service continuity.

Client Relationships & Account Management

  • Serve as the customer point of contact for clients, including HOAs, community managers, and country club leadership.
  • Build strong, trust-based relationships and position AquaTech as a long-term partner.
  • Proactively address client needs, resolve escalations, and ensure high satisfaction and retention.
  • Lead client meetings, site walks, and performance reviews.

Growth & Market Expansion

  • Drive growth across the market through new contract acquisition and expansion of existing accounts.
  • Partner with business development on proposals, walkthroughs, and closing new opportunities.
  • Identify and execute opportunities for repair, renovation, and additional service offerings.
  • Build and maintain a strong network within the local community and industry.

People Leadership & Culture

  • Recruit, hire, and develop high-performing team members across the market.
  • Coach team members to deliver exceptional service and uphold company values.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Ensure teams are trained in safety, customer service, and operational best practices.

Financial Performance & Accountability

  • Own P&L performance for the division, including revenue growth, labor management, and profitability.
  • Monitor key performance indicators such as service quality, labor utilization, and client retention.
  • Partner with leadership on budgeting, forecasting, and pricing strategies.
  • Identify inefficiencies and implement improvements to drive margin expansion.

Systems, Process & Execution

  • Implement and maintain scalable operational systems and processes across the market.
  • Leverage tools (work order systems, reporting platforms) to ensure visibility and accountability.
  • Standardize best practices while adapting to the unique needs of each facility.
  • Lead continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

Required

  • 3–5+ years of experience in operations & account leadership within a service-based or field service organization.
  • Proven experience managing teams and operations across multiple locations or accounts.
  • Strong client-facing experience with the ability to build and maintain relationships.
  • Demonstrated ability to drive operational performance and accountability.
  • High ownership mentality with a willingness to be hands-on when needed.
  • Strong financial acumen and experience managing budgets or P&L.

Preferred

  • Experience in pool management, facilities management, property management, or hospitality.
  • Familiarity with seasonal staffing models and service route operations.
  • Experience in the market (Charlotte or Triangle) or strong local network.
  • CPO certification (or willingness to obtain).

What Success Looks Like

  • High client satisfaction and retention across the market.
  • Strong operational execution with consistent, high-quality service delivery.
  • Growth in revenue through new contracts and expanded services.
  • High-performing teams that reflect AquaTech’s culture and standards.
  • Improved margins through disciplined operational management.

About AquaTech Pool Management

AquaTech is the Carolinas’ leader in commercial pool management, repairs, and renovation services. We serve HOAs, country clubs, and communities with a focus on safety, service, and operational excellence.

Our mission: Developing peace of mind by providing professional service, developing tomorrow’s leaders, and creating lasting memories—one pool at a time.