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Operational Director Jobs in Raleigh, NC (NOW HIRING)

EPI Events

Director of Operations

Durham, NC

Director of Operations - Raleigh/Durham/Chapel Hill Region Event Partners Inc. (EPI) is a leading event staff provider. Servicing clients in the Sport and Entertainment industry since 2005, EPI ...

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Operational Director information

See Raleigh, NC salary details

$33.1K

$104.7K

$174.5K

How much do operational director jobs pay per year?

As of Jul 23, 2026, the average yearly pay for operational director in Raleigh, NC is $104,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Operational Directors when aligning cross-departmental teams?

Operational Directors frequently encounter challenges in ensuring that different departments, such as finance, HR, and production, work toward unified goals. Miscommunication, varying priorities, and siloed workflows can create obstacles. Successful Operational Directors address these issues by fostering open communication channels, implementing regular cross-functional meetings, and utilizing data-driven performance metrics to align teams. Building strong relationships and a culture of collaboration are also key to overcoming these challenges.

Who is higher, COO or director of operations?

In most organizations, the Chief Operating Officer (COO) is a senior executive responsible for overall operational management and reports directly to the CEO. The Director of Operations typically oversees daily operations within specific departments or regions and reports to the COO or other senior executives. Therefore, the COO generally holds a higher position than the Director of Operations.

What jobs pay $500,000 a year in the US?

Operational Directors and other executive-level roles such as CEOs, CFOs, and COOs can earn $500,000 or more annually, especially in large corporations or industries like finance, technology, and healthcare. Compensation often includes base salary, bonuses, stock options, and other incentives, and typically requires extensive experience, leadership skills, and advanced education or certifications.

What are Operational Directors?

Operational Directors are senior executives responsible for overseeing the day-to-day operations of an organization or a specific division. They develop and implement policies, manage budgets, streamline processes, and ensure that operational goals align with the company’s strategic objectives. Operational Directors often supervise department heads, monitor performance metrics, and drive efficiency improvements across the business. Their role is crucial in maintaining high productivity and supporting overall business growth.

What is the role of an operational director?

An operational director oversees the daily operations of an organization, ensuring efficiency and effectiveness across departments. They develop strategies, manage resources, and coordinate teams to meet company goals, often requiring strong leadership, problem-solving skills, and familiarity with operational tools and processes.

What are the key skills and qualifications needed to thrive as an Operational Director, and why are they important?

To thrive as an Operational Director, you need strong leadership, strategic planning, and business management skills, typically supported by a relevant degree and extensive managerial experience. Familiarity with enterprise resource planning (ERP) systems, process optimization tools, and industry-specific certifications such as Six Sigma or PMP is often required. Exceptional communication, problem-solving, and decision-making abilities help drive organizational efficiency and motivate teams. These skills and qualifications are crucial for aligning operations with business objectives, ensuring smooth workflows, and achieving sustainable growth.

Is ops manager higher than GM?

In most organizations, a General Manager (GM) oversees overall operations and has broader responsibilities, while an Operations Manager (Ops Manager) typically focuses on specific operational functions within a department. The hierarchy depends on the company's structure, but generally, the GM holds a higher position than the Ops Manager. The Operations Director is often senior to both, overseeing multiple departments or the entire operations function.
What are the most commonly searched types of Operational jobs in Raleigh, NC? The most popular types of Operational jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Operational Director jobs? Cities near Raleigh, NC with the most Operational Director job openings:
Operational Director jobs near you
Infographic showing various Operational Director job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $104,674 per year, or $50.3 per hour.
Director Infrastructure & Operations (Desktop)

Director Infrastructure & Operations (Desktop)

First Citizens Bank

Raleigh, NC • On-site

Full-time

Posted 5 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

84th of 150 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona or North Carolina.
The IT Infrastructure & Operations Director is responsible for leading the Bank's desktop technical operations, infrastructure, and associated teams. This role ensures the performance, reliability, security, and cost-effectiveness of enterprise infrastructure, including software, hardware and related tools. The position provides strategic leadership, operational oversight, and technical expertise while managing and developing a high-performing IT organization supporting critical business and regulatory needs.
This role manages an organization of approximately 20 associates, with 3-4 direct reports, and partners closely with business stakeholders, vendors, and senior leadership.
Responsibilities
Infrastructure & Operations Leadership
  • Provide oversight for enterprise infrastructure and technical operations, including desktop hardware, software, and end-user support services.
  • Lead associate teams responsible for daily technical operations and long-term infrastructure stability.
  • Establish performance monitoring, reporting, and service metrics to ensure reliability, capable responsiveness and cost-effectiveness.
  • Guide teams through the resolution of complex technical incidents and escalations.
  • Ensure infrastructure solutions are scalable, resilient, and aligned with overall operational needs.

Strategy & Business Alignment
  • Align infrastructure strategy and operational initiatives with evolving business objectives and regulatory requirements.
  • Partner with internal business leaders to understand needs and translate them into effective technical solutions.
  • Develop and maintain strong relationships with vendors, service providers, and external partners.
  • Lead and execute infrastructure-related initiatives, continuous improvement efforts, and modernization programs.

Management & Leadership
  • Set clear expectations and accountability to achieve departmental and organizational goals.
  • Manage budget planning, forecasting, and resource allocation for infrastructure and operations.
  • Develop, update, and enforce IT policies, standards, processes, and controls to improve efficiency and compliance.
  • Recruit, coach, develop, and evaluate management and technical staff.
  • Foster a supportive, inclusive, and performance-driven team environment focused on professional growth.

Technical Expertise & Governance
  • Serve as a technical and strategic advisor to senior management on infrastructure and operations matters.
  • Maintain strong knowledge of infrastructure technologies, including Windows-based environments and key end-user computing platforms/services.
  • Oversee identity and access management, security controls, vulnerability management, and system hardening as required.
  • Ensure compliance with financial services regulatory requirements, security standards, and internal controls.
  • Monitor industry trends, emerging technologies, and vendor offerings to inform roadmap and investment decisions.

Qualifications
Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management
Preferred Skills & Experience
  • Strong people manager with experience leading managers and technical teams
  • Deep understanding of enterprise infrastructure in regulated environments
  • Experience supporting end-user teams and production operations
  • Windows-based infrastructure experience (engineering, design, implementation)
  • Knowledge of networking, infrastructure hardware, and enterprise software platforms
  • Experience with access management, security controls, and vulnerability management
  • Financial services or similarly regulated industry experience preferred
  • Strong communication, leadership, and stakeholder management skills
  • Experience with DEX or similar tools

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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