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Operational Assistant Jobs in Massachusetts (NOW HIRING)

Nouria

Car Wash Operations Assistant Manager

Gardner, MA · On-site

$16/hr

This role is ideal for someone who thrives in a fast-paced environment, enjoys developing team members, and is passionate about operational excellence and outstanding customer service. As Assistant ...

Nouria

Car Wash Operations Assistant Manager

Greenfield, MA · On-site

$20.75 - $26.50/hr

This role is ideal for someone who thrives in a fast-paced environment, enjoys developing team members, and is passionate about operational excellence and outstanding customer service. As Assistant ...

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Operational Assistant information

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How much do operational assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for operational assistant in Massachusetts is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operational assistant?

To thrive as an Operational Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, often supported by a high school diploma or associate’s degree. Familiarity with office software like Microsoft Office Suite, scheduling systems, and basic data entry tools is typically required. Excellent communication, time management, and problem-solving abilities help Operational Assistants excel in dynamic environments. These skills and qualities are important because they ensure smooth daily operations, effective team support, and efficient workflow management.

What are some common challenges faced by operational assistants, and how can they be effectively managed?

Operational Assistants often juggle multiple tasks simultaneously, such as coordinating schedules, managing documentation, and supporting various departments. A common challenge is balancing urgent requests with ongoing responsibilities, which requires strong organizational and time management skills. Building clear communication channels with team members and proactively prioritizing tasks can help manage workload effectively. Additionally, being adaptable and open to learning new processes is essential for thriving in dynamic operational environments.

What is the difference between Operational Assistant vs Administrative Assistant?

AspectOperational AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer certifications in office managementHigh school diploma; often some college coursework or certifications in office administration
Work EnvironmentBusiness operations, logistics, and support teams within various industriesOffice settings, handling clerical and administrative tasks
Employer & Industry UsageUsed across industries like manufacturing, logistics, and corporate sectorsCommon in corporate, healthcare, education, and government offices
Search & Comparison IntentFocuses on operational support, logistics, and process managementCenters on clerical, scheduling, and administrative duties

The main difference between an Operational Assistant and an Administrative Assistant lies in their focus areas. Operational Assistants primarily support business operations and logistics, while Administrative Assistants handle clerical and office management tasks. Both roles require similar credentials but serve different functions within organizations.

How much does an operational assistant get paid?

The average salary for an operational assistant typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What does an operational assistant do?

An operational assistant supports daily business functions by handling administrative tasks, coordinating schedules, managing communication, and assisting with operational processes. They often use tools like spreadsheets and office software and may need strong organizational and communication skills. The role typically involves working in an office environment and may require attention to detail and multitasking abilities.

What does an operational assistant get paid?

The average salary for an operational assistant ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What are the most commonly searched types of Operational jobs in Massachusetts?

The most popular types of Operational jobs in Massachusetts are:

What are popular job titles related to Operational Assistant jobs in Massachusetts?

For Operational Assistant jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Operational Assistant jobs in Massachusetts look for?

The top searched job categories for Operational Assistant jobs in Massachusetts are:

What cities in Massachusetts are hiring for Operational Assistant jobs?

Cities in Massachusetts with the most Operational Assistant job openings:

Operational Assistant jobs near you
Infographic showing various Operational Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $45,019 per year, or $21.6 per hour.

Deposit Operations Assistant Manager

City of Boston Credit Union

Boston, MA • On-site

Full-time

Re-posted 17 days ago

Job description

Description:

The Deposit Operations Assistant Manager is responsible for assisting the department manager in overseeing the daily operations of the department; focusing on member service standards, meeting organizational goals, and maintaining positive and professional relationships with members, peers, staff, and vendors. Assisting the department manager to monitor new plans and procedures to enhance operating efficiency. Assist in short-term and long-term service delivery and business objectives for the department. The department functions consist of EFT processing which includes ACH, Share Draft, Wires, Mobile Banking, ATM, and Debit Card programs including claims, disputes, and settlement of transactions, IRAs, dormant accounts, and other MSO-related account issues.


RESPONSIBILITIES

The essential functions include, but are not limited to the following:

  • Assist in processing daily activities related to IRAs, ACH, Wires, Share Draft processing, Stop payments, and ACH Disputes.
  • Oversee debit, and ATM card program workflow including claim dispute evaluations and settlements to bring efficiencies to assure quality member service.
  • Responsible for assisting the department manager with creating, analyzing, and monitoring data to recognize fraud trends and alerts with a focus on minimizing card fraud loss.
  • Assist in managing the inventory of plastic cards for the credit union.
  • Responsible for assisting the department manager with managing vendor relationships related to ATM/Debit cards, maintaining a working knowledge of network-supported changes and industry requirements, reviewing all card disclosures to ensure compliance with MasterCard International rules and guidelines, and analyzing vendor and internal reports to determine the performance of plastic card programs.
  • Handle escalated research and adjust accounts as needed. Serve as backup support for staff as needed.
  • Administer department tasks and workflows.
  • Foster all-team culture within the department by providing open lines of communication and cooperation between all areas.
  • Cultivate strong working relationships and build trust among team members.
  • Monitor departments’ procedures to ensure they comply with all Federal, State, and network rules and regulations. Develop expertise, and maintain internal controls of the various systems, implementing changes as needed to ensure efficient workflow. Maintain appropriate operating controls to mitigate risk.
  • Maintain a working knowledge of Record Retention regulations to assist in complying with record retention policy.
  • Administer restrictions on member accounts reported on the system.
  • Assist in investigating, troubleshooting, and responding to inquiries, requests, and member complaints received for the department.
  • Maintain industry knowledge of ACH, share drafts, and other processes related to ayment Systems, including the NACHA Operating Rules and Guidelines; ensure compliance with all state, federal, and NCUA regulations and laws. Maintain sensitive and confidential information; exercise tact and diplomacy in dealing with susceptible, highly sensitive, complex, and confidential issues and situations.
  • Ensures daily deadlines are met by identifying out-of-balance conditions and other exceptions to processing including GL reconciliations.
  • Assures Regulation D, CC, and E compliance and monitors any exceptions.
  • Schedule regular staff meetings and encourage staff development and ongoing support for talent management in the assigned area by providing one-on-one coaching, cross-training programs where possible, and guidance to staff to enable them to achieve extraordinary performance. Hire, supervise, coach, develop, and regularly review the performance of direct reports to ensure assigned areas are operating efficiently and reliably.
  • Assist as needed for backup support for staff as needed.
  • Assist in employee overall performance and monitor attendance and punctuality including annual appraisals.
  • Maintain knowledge of related NACHA rules, Regulation E and D, Bank Secrecy Act, NCUA rules and regulations, and other government regulatory agencies.
  • Provide monthly detailed departmental activity reports, staff productivity, and measuring department standards, Verify and ensure all time off requests are approved, and all hours are correct and properly coded in the HR system including employee overall performance and annual appraisals.
  • MasterCard debit card disclosures and ensuring compliance with MasterCard International rules and guidelines, Massachusetts State By-Laws, and regulations.
  • Ensure departments’ procedures comply with all Federal, State, and network rules and regulations, develops expertise, and maintains internal controls of the various plastic card systems, maintains sensitive and confidential information; exercises tact and diplomacy in dealing with highly sensitive, complex, and confidential issues and situations, maintains appropriate operating controls to mitigate risk. Knowledge of Bank Secrecy Act, MasterCard rules, NCUA rules and regulations, and other government regulatory agencies.
  • Perform other related duties as requested and special projects as assigned.


Requirements:

Knowledge/Skills/Experience


  • Minimum five (5) years’ experience working in financial services.
  • Experience in Back-office Operations preferred.
  • Minimum three (3) years’ experience in management or leadership role.
  • Effective organizational, problem-solving, and multitasking skills.
  • Demonstrates ability to communicate written and verbal skills.
  • Strong qualitative and quantitative analytical skills.
  • Requires independent thinking
  • Requires excellent leadership skills.
  • Ability to lead a diverse project team, manage multiple project tasks concurrently, and effectively coordinate and control cross-functional implementation plans.
  • Possess a strong sense of urgency. Effectively sets priorities, allocates resources, takes accountability, and achieves results.
  • Proficiency in Microsoft Office Suite.
  • Highly ethical.

Salary Range Min: 60,000 Max: 80,000


Education/Certifications/Licenses

  • Bachelor’s degree required or equivalent working experience


Physical Demands/Conditions Required

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be capable of regular, reliable, and timely attendance.

*Must be able to work rotating schedule of Monday through Saturday

DIRECT REPORTS / SUPERVISION


Position Titles reporting up to this position – Yes

Direct Reports – Yes