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Operational Account Manager Jobs in California (NOW HIRING)

CLIAwaived

Account Manager

Carlsbad, CA · On-site

$30 - $36/hr

The Account Manager is responsible for managing and growing an assigned portfolio of existing and ... Partner with Customer Service, Purchasing, Operations, Marketing, and Finance to support customer ...

Hayward Lumber

Account Manager

Redwood City, CA

$22 - $28/hr

Account Manager Classification: Full Time - Hourly Pay Range: $22-$28 Location: Redwood City, Ca ... Conduct regular account reviews and site visits to understand customer operations and challenges.

Securitas

Account Manager

San Mateo, CA · On-site

$100K/yr

If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...

Securitas

Account Manager

San Francisco, CA · On-site

$85K - $90K/yr

If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...

Hayward Lumber

Account Manager

Salinas, CA · On-site

$22 - $28/hr

Sales Manager About the Company: For 100 years and four generations of Hayward family leadership ... customer operations and challenges. · Collaborate with internal teams to develop account ...

Securitas

Account Manager

San Francisco, CA · On-site

$79K/yr

If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Are you interested in being part of our Team? • Apply quickly and ...

KBS

Account Manager

Oceanside, CA · On-site

... with Operations to develop and manage Corrective Action Plans as required. • Regularly visit ... the strategic account plans and escalations/action plans as required • Work with manager to ...

San Diego, CA USA

Account Manager

San Diego, CA · On-site

Account Management and Growth: * Execute account plans designed to grow CAMP Aviate's revenue ... Develop a comprehensive understanding of customer operations, business drivers, goals, and ...

CAMP Systems

Account Manager

San Diego, CA

Account Management and Growth: * Execute account plans designed to grow CAMP Aviate's revenue ... Develop a comprehensive understanding of customer operations, business drivers, goals, and ...

Hayward Lumber

Account Manager

Salinas, CA · On-site

$22 - $28/hr

Sales Manager About the Company: For 100 years and four generations of Hayward family leadership ... customer operations and challenges. · Collaborate with internal teams to develop account ...

Hayward Lumber

Account Manager

Salinas, CA · On-site

$22 - $28/hr

Sales Manager About the Company: For 100 years and four generations of Hayward family leadership ... customer operations and challenges. • Collaborate with internal teams to develop account ...

MSI Computer Corp

Account Manager

Rowland Heights, CA · On-site

$66K - $100K/yr

Account Manager - Consumer Retail Pay Range: $66,500 - $100,000 Location: City of Industry, Los ... Operation, Maintain, Sales and Inventory Management * Detail oriented, the setup and promo process ...

Rand Technology, LLC

Account Manager

Irvine, CA · On-site

Description: Role Summary The Account Manager in the electronics components independent ... Coordinate efforts to meet client expectations and resolve any operational issues promptly. Market ...

CAMP Software, Inc.

Account Manager

San Diego, CA

Account Management and Growth: * Execute account plans designed to grow CAMP Aviate's revenue ... Develop a comprehensive understanding of customer operations, business drivers, goals, and ...

Hayward Lumber

Account Manager

Redwood City, CA · On-site

$22 - $28/hr

Account Manager Classification: Full Time - Hourly Pay Range: $22-$28 Location: Redwood City, Ca ... customer operations and challenges. · Collaborate with internal teams to develop account ...

Hayward Lumber

Account Manager

Redwood City, CA · On-site

$22 - $28/hr

Account Manager Classification: Full Time - Hourly Pay Range: $22-$28 Location: Redwood City, Ca ... customer operations and challenges. · Collaborate with internal teams to develop account ...

Hayward Lumber

Account Manager

Redwood City, CA · On-site

$22 - $28/hr

Account Manager Classification: Full Time - Hourly Pay Range: $22-$28 Location: Redwood City, Ca ... customer operations and challenges. • Collaborate with internal teams to develop account ...

Hayward Lumber

Account Manager

Salinas, CA

$22 - $28/hr

Sales Manager About the Company: For 100 years and four generations of Hayward family leadership ... Conduct regular account reviews and site visits to understand customer operations and challenges.

DCL Logistics

Account Manager

Ontario, CA · On-site

Make It Happen, Be Resourceful, Deliver Operational Excellence, and We Care. Here, your work is ... The Account Manager is responsible for supporting the account management team to help in client ...

DCL Corporation

Account Manager

Ontario, CA · On-site

$70K - $75K/yr

Make It Happen, Be Resourceful, Deliver Operational Excellence, and We Care. Here, your work is ... The Account Manager is responsible for supporting the account management team to help in client ...

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Operational Account Manager information

What is an operational account manager?

An Operational Account Manager is responsible for overseeing the day-to-day management of client accounts, ensuring service delivery aligns with client expectations and contractual agreements. They act as a liaison between the client and internal teams, addressing operational issues, optimizing processes, and identifying areas for improvement. Their goal is to build strong client relationships, resolve any service-related concerns, and help clients achieve their business objectives through effective account management.

What are the key skills and qualifications needed to thrive as an operational account manager, and why are they important?

To thrive as an Operational Account Manager, you need expertise in account management, operational processes, and a solid understanding of business strategy, typically supported by a relevant degree and experience in client-facing roles. Familiarity with CRM software, data analysis tools, and project management platforms is commonly required. Strong interpersonal communication, problem-solving abilities, and attention to detail set standout professionals apart in this role. These competencies are essential for effectively managing client relationships, ensuring operational efficiency, and driving customer satisfaction.

What is the difference between Operational Account Manager vs Customer Success Manager?

AspectOperational Account ManagerCustomer Success Manager
Primary FocusManaging account operations, processes, and service deliveryEnsuring customer satisfaction and retention
Required SkillsAccount management, process optimization, communicationCustomer relationship management, problem-solving, communication
Work EnvironmentClient sites, operations teams, account management platformsCustomer-facing, support teams, CRM tools
CertificationsOften requires project management or industry-specific certificationsOften requires customer service or success certifications

While both roles involve managing client relationships, the Operational Account Manager focuses on operational processes and service delivery, ensuring smooth account functioning. The Customer Success Manager emphasizes building strong customer relationships to promote satisfaction and retention. Both roles are vital in client management but serve different strategic purposes within organizations.

How does an operational account manager typically collaborate with internal teams to address client needs?

Operational Account Managers work closely with various internal departments, such as sales, customer support, logistics, and finance, to ensure clients receive seamless service and solutions. They act as the main point of contact for clients, translating client requirements into actionable tasks for internal teams and coordinating efforts to resolve issues promptly. This collaborative approach helps build strong client relationships and ensures that service delivery meets or exceeds expectations. Regular meetings and status updates are common practices to keep all stakeholders aligned.
What are popular job titles related to Operational Account Manager jobs in California? For Operational Account Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Operational Account Manager jobs in California look for? The top searched job categories for Operational Account Manager jobs in California are:
What cities in California are hiring for Operational Account Manager jobs? Cities in California with the most Operational Account Manager job openings:
Operational Account Manager jobs near you
Infographic showing various Operational Account Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Account Manager

CLIAwaived

Carlsbad, CA • On-site

$30 - $36/hr

Full-time

Posted 7 days ago

Job description

The Account Manager is responsible for managing and growing an assigned portfolio of existing and new customer accounts. This role serves as the primary relationship owner for assigned customers, ensuring timely communication, strong customer retention, account growth, and identification of new sales opportunities. Performance in this role is evaluated against account retention, growth, and pipeline targets established by leadership.
The Account Manager will develop a working understanding of each customer’s business, purchasing history, product needs, and growth potential. This role partners closely with Customer Service, Sales Development, Marketing, Purchasing, and Operations to provide a consistent customer experience and identify opportunities to increase customer value and long-term loyalty. Please note that this position is also eligible for Quarterly Performance Incentive Bonuses.


ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Account Management and Relationship Building

  1. Serve as the primary point of contact for assigned customer accounts.
  2. Build and maintain strong, professional relationships with key customer contacts.
  3. Conduct proactive outreach to understand customer needs, purchasing patterns, upcoming requirements, and satisfaction.
  4. Ensure customers receive timely follow-up, support, and resolution of account-related questions or concerns.
  5. Maintain regular contact with assigned accounts through calls, email, virtual meetings, and other approved communication methods.

2. Account Growth and Retention

  1. Identify opportunities to grow existing accounts through cross-selling, upselling, product introductions, promotions, and additional services.
  2. Review account purchasing history and customer activity to identify declining sales, dormant accounts, or growth opportunities.
  3. Develop account-specific follow-up plans to improve retention and increase customer spend.
  4. Re-engage inactive or declining accounts assigned for recovery.
  5. Support customer retention by identifying concerns early and coordinating internal resources to resolve issues.

3. Sales Opportunity Management

  1. Conduct needs assessments to understand customer requirements, product use, purchasing processes, and decision-making timelines.
  2. Prepare and present product recommendations, quotes, promotions, and account-specific solutions.
  3. Follow up on open quotes, pending opportunities, and customer commitments.
  4. Maintain an active pipeline of account-growth opportunities.
  5. Coordinate with Sales Development Representatives on qualified leads, account handoffs, and follow-up opportunities.

4. Customer Experience and Internal Collaboration

  1. Partner with Customer Service, Purchasing, Operations, Marketing, and Finance to support customer needs and resolve account issues.
  2. Escalate significant customer concerns, retention risks, or service issues to leadership as appropriate.
  3. Communicate customer feedback, product requests, common objections, and market trends to internal teams.
  4. Support onboarding and transition of newly assigned accounts.

5. Account Data, Reporting, and Planning

  1. Maintain accurate customer records, notes, opportunities, activities, and follow-up commitments in NetSuite and/or the CRM.
  2. Keep assigned account information current, including contacts, customer segment, product interests, and account status.
  3. Review sales performance and account activity to identify trends, risks, and growth opportunities.
  4. Provide regular updates to leadership on account performance, pipeline activity, retention risks, and growth opportunities.
  5. Participate in account reviews, sales meetings, and planning discussions as assigned.

QUALIFICATIONS

  1. Ability to build and maintain professional relationships with customers and internal partners. (Required)
  2. Strong verbal, written, and interpersonal communication skills. (Required)
  3. Ability to identify customer needs and recommend appropriate solutions. (Required)
  4. Strong organizational, follow-up, and time-management skills. (Required)
  5. Ability to manage multiple accounts, priorities, and customer commitments. (Required)
  6. Self-motivated with a results-driven and customer-focused approach. (Required)
  7. Strong problem-solving skills and ability to resolve customer concerns professionally. (Required)
  8. Ability to work independently while collaborating effectively with a team. (Required)
  9. Proficiency in Microsoft Office Suite(Required)
  10. Experience managing account-growth plans, sales pipelines, or customer portfolios. (Preferred)
  11. Experience with NetSuite, Salesforce, HubSpot, or similar CRM/ERP systems. (Preferred)

EDUCATION and/or EXPERIENCE

  1. High school diploma or equivalent. (Required)
  2. Associate’s or bachelor’s degree in Business, Marketing, Communications, Healthcare Administration, or a related field. (Preferred)
  3. Three or more years of account management, inside sales, business development, customer success, or relationship-based sales experience. (Required)
  4. Experience managing an assigned portfolio of customer accounts and meeting revenue, retention, or growth goals. (Preferred)
  5. Experience in healthcare, diagnostics, laboratory, pharmacy, medical-device, or medical-product distribution. (Preferred)
PHYSICAL DEMANDS

The physical demands described below are representative of those required to perform the essential functions of this position, with or without reasonable accommodation.

This is an onsite, office-based role. The employee is regularly required to communicate by phone, video, email, and in person; use a computer and other standard office equipment; and remain in a stationary position for extended periods. The employee may occasionally be required to stand, walk, bend, reach, and lift or move office materials and equipment weighing up to 15 pounds.

This is a full-time position. Regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

WORK ENVIRONMENT

This position operates in a professional office environment. The employee will routinely use standard office equipment, including computers, phones/headsets, printers, photocopiers, scanners, and filing systems.

The work environment is generally quiet to moderate in noise level and requires regular interaction with customers, coworkers, and other departments.