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Operation Technical Support Jobs (NOW HIRING)

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Technical Support Specialist

Groveport, OH · On-site

## Technical Support SpecialistApplylocations: Groveport-OH Fulfillment Center 1time type: Full ... Provide analysis and troubleshooting for complex technical problems related to operations, service ...

Collabera

Technical Support

Mason, OH · On-site

Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications.

Esolvit Inc

Technical Support

Austin, TX

... strategic consulting, operational leadership and the co-creation of breakthrough solutions ... system/technical support 7 Years of experience supporting human resource, financial or related ...

QSIC

Technical Support

Dallas, TX · On-site

As we scale through major retail rollouts and deepen our BAU support operation, we need L2 ... Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Provide analysis and troubleshooting for complex technical problems related to operations, service ... Raise awareness to Tier 2 Support team when issues seem critical to operational success. * Team ...

Cart.com

Technical Support Specialist

Groveport, OH

Provide analysis and troubleshooting for complex technical problems related to operations, service ... Raise awareness to Tier 2 Support team when issues seem critical to operational success. * Team ...

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

$65K - $80K/yr

We are currently seeking a Technical Support person to join our team. Position Overview: The ... Hours are either 9am to 5pm or 10am to 6pm depending upon operational needs Monday through Friday ...

QSIC

Technical Support

Dallas, TX

As we scale through major retail rollouts and deepen our BAU support operation, we need L2 ... Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the ...

AI Chopping Block

About the Role Rad AI is seeking a Technical Support Operations Manager to build, optimize, and maintain the complex systems, automation pipelines, and engineering support workflows behind our ...

Computech Corporation

Technical Support

Saline, MI · On-site

$33K - $42K/yr

Also responsible for on-going operational support of Windows 7 as well as special assignments ... In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ...

InterSources Inc

Technical Support

Richmond, VA · On-site

$36K - $46K/yr

They are seeking a Technical Support professional who will provide customer service and ... InterSources Inc. solves operational problems where protection, performance, compliance, AI, and ...

Arete Technologies, Inc.

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

Support duties include but are not limited to network connectivity troubleshooting, desktop ... operations. The position includes ensuring that department manuals are current and items such as ...

360 IT Professionals

Technical Support

Grayling, MI · On-site

Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance ... Provides technical assistance and support for applications and hardware problems. Installs ...

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Operation Technical Support information

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How much do operation technical support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for operation technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Operations Technical Support Specialist

Overland Park, KS • On-site

Signers National
See more jobs at Signers Nationalexternal

$50K - $68K/yr

Full-time

Posted 14 days ago

Job description

Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees.

The Operations Technical Support Specialists will assist with executing foundational operational workflows across the policy lifecycle within Applied EPIC. This role assists in processing new business, renewals, endorsements, audits, cancellations, reinstatements, certificates, carrier document intake, and billing transactions for accounts within defined revenue bands. 

Working in a high-volume, detail-driven environment, the Operations Technical Support Specialists will ensure data integrity and consistent workflow execution while partnering closely with internal teams under established standards. 

Operation Technical Support Specialists will have at least 2 years of commercial insurance experience including policy review and insurance terms. The role focuses on learning major tasks for each team and assist each team on a weekly basis with their workload.

Performance in this role is measured by accuracy (quality of work), production tracker, adherence to turnaround Service Level Agreements (SLAs), and achievement of volume goals (capacity) within revenue bands. 

Primary Responsibilities 

  • Maintain accurate policy records, documentation, and activities in Applied EPIC in accordance with OTech standards. 
  • Process new business, renewals, endorsements, audits, cancellations, and reinstatements for accounts
  • Support direct bill and all agency bill types of billing structures as assigned. 
  • Review carrier-issued policies, invoices, and notices to ensure accurate and timely data entry. 
  • Issue Certificates of Insurance, Evidence of Property (EOPs), and Auto ID cards using CSR24 and EPIC. 
  • Follow established documentation standards, naming conventions, and attachment protocols ("EPIC is the file"). 
  • Enter Daily work on a Production Tracker
  • Participate in workflow documentation updates and operational enablement initiatives as assigned. 
  • Meet established quality & production standards, maintaining high levels of data accuracy and documentation integrity. 
  • Adhere to defined turnaround SLAs for assigned workflows. 
  • Achieve assigned volume goals for all accounts assigned to work.

Qualifications 

  • Commercial insurance experience is required
  • Proficiency in Microsoft Office (Outlook, Excel, Word). 
  • Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems. 
  • Ability to follow structured processes and maintain high data accuracy. 
  • Comfort working in a high-volume, deadline-driven environment. 

Preferred Soft Skills 

  • Strong attention to detail and commitment to data integrity. 
  • Coachable and receptive to feedback. 
  • Organized and dependable. 
  • Ability to work within defined guidelines and escalate appropriately. 
  • Collaborative, team-oriented mindset. 
  • Strong time management and personal accountability. 

Performance Expectations 

  • Accuracy (Quality): Data integrity, documentation compliance, and low error rates. 
  • Turnaround Service Level Agreements (SLAs): Timely completion of assigned workflows within established service standards.
  • Volume (Capacity): Ability to meet production expectations
  • Production: Ability to meet or exceed production expectations
  • Any other duties that may be assigned by supervisor

Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority