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Job Description: Product Manager – Software

At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this Software as a Service (SaaS) and services company. Teamwork and transparent communication are the hallmark of this company. The focus is on high-performance, high customer service and delivery standards. Openforce is a well-established company with an excellent reputation in our industry. Openforce delivers the leading integrated cloud software suite for the independent contracting community, including onboarding, settlement pay, compliance, insurance, and recruiting.

Role Overview

We're looking for a Product Manager who thinks like a business owner. This is not a role focused on managing engineers or running standups — it's a role for someone who obsesses over market opportunity, can build a business case from scratch, and drives products from concept through to measurable outcomes.

You will own the full product lifecycle for one or more product areas: from identifying opportunity and building the business case, through prioritization, delivery, and eventually sunset. You'll pair structured thinking with a data-driven storytelling ability and a working fluency with modern AI tools to move faster, think sharper, and communicate more clearly.

Core Responsibilities

End-to-End Product Ownership: You drive products through the full lifecycle — not just the build phase:

· Identify market opportunities through competitive analysis, customer research, and internal data

· Build business cases: define the problem, size the opportunity, model the ROI, and get buy-in

· Translate strategy into a prioritized roadmap with clear milestones and success criteria

· Manage active features through sprint delivery in partnership with engineering and design

· Evaluate and execute product sunset decisions with the same rigor as launches

Business Modeling & Financial Thinking: You're comfortable building — not just reading — business models:

· Model financial impact of new product features, pricing changes, or market expansions

· Define ROI projections and tie feature investment to measurable business outcomes

· Conduct cost-benefit analysis and present recommendations to leadership

· Revisit and refine financial assumptions as market conditions or data evolve

Data & Storytelling: You use data to drive decisions and shape narratives:

· Define and track product metrics, KPIs, and OKR-aligned success measures

· Analyze product usage, client behavior, and operational data to identify problems and opportunities

· Build clear, compelling data narratives for executive, client, and cross-functional audiences

· Synthesize qualitative and quantitative signals into actionable hypotheses

AI-Augmented Product Management: You actively use AI tools as a force multiplier in your day-to-day work:

· Leverage large language models (e.g., Claude, ChatGPT) for drafting, synthesis, and structured thinking

· Build and maintain AI project workspaces (e.g., Claude Projects) to accelerate recurring workflows like documentation, ticket creation, and research

· Apply effective prompting techniques to produce high-quality outputs — briefs, user stories, analysis, and communications

· Evaluate emerging AI capabilities and identify where they can create product or operational value for Openforce

Cross-Functional Communication & Stakeholder Alignment

· Serve as the connective tissue between Sales, Marketing, CX, Engineering, and executive stakeholders

· Communicate product strategy, status, and tradeoffs clearly to any audience of internal and external customer

· Highly skilled in expectation management and customer communication

· Extremely personable and able to navigate complex customer questions and requests

· Run discovery sessions, backlog grooming, and roadmap reviews

· Write clear, detailed user stories with value-driven acceptance criteria

· Act as the voice of the customer when direct access isn't possible

Qualifications

Required:

· 5+ years of product management experience in a SaaS environment

· Demonstrated ability to build business cases and financial models for new product features or initiatives

· Experience managing a product end-to-end: concept through delivery and into post-launch iteration or sunset

· Proficiency analyzing data and translating findings into a clear story — for executives, clients, and cross-functional teams

· Hands-on experience using AI tools (Claude, ChatGPT, or similar) as part of your daily workflow

· Strong written and verbal communication skills; comfortable presenting at all levels

· Experience with Agile/Scrum methodologies, Jira, and Confluence

Nice to Have:

· Experience in the independent contractor, gig economy, or workforce management space

· Familiarity with structured prompting workflows or AI project management (e.g., Claude Projects, custom GPTs)

· Background in pricing strategy, market sizing, or product-led growth

· Experience defining and tracking OKRs at the product level

Core Competencies

· Business Acumen — thinks in terms of outcomes, not outputs

· Data Fluency — comfortable pulling, interpreting, and presenting data independently

· Strategic Communication — adjusts message and medium for the audience

· Conceptual Thinking — connects market signals, customer needs, and business goals into a coherent product vision

· Influence Without Authority — drives alignment across teams without direct control

· Adaptability — thrives in a fast-moving environment with competing priorities

· AI Fluency — actively applies AI tools to work smarter, not just as an experiment

The Perks

· Continued training and career development

· Full Benefits Package including: Medical, dental, vision and 401k

· Vacation and Holiday Pay

· Casual dress code and creative office environment

Job Type: Full-Time Exempt

Salary: DOE

Travel: As Needed

Passion, excellence, respect, accountability and having fun are just the beginning. Openforce believes that our culture is at the core part of what makes us successful. We are looking for someone who understands good culture and will help shape it as it evolves.