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Online Technical Support Manager Jobs (NOW HIRING)

Entegrata

Technical Support Manager - Customer Experience Location: Indianapolis, IN - Hybrid Reports to: VP of Customer Experience About Entegrata Entegrata helps law firms turn data into decision-grade ...

Ag

Manager, Technical Support

Bingen, WA · On-site

Airbus Helicopters, Inc. is searching for a Manager, Technical Support to pioneer and scale our ... Take your career to a new level and apply online now! A full will be provided to candidates who ...

Somfy

Product Technical Support Agent

Dayton, NJ

Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...

Ocean Optics

Technical Support Supervisor

Orlando, FL · On-site

The Technical Support Lead combines deep technical expertise with coaching, operational excellence ... Partner with Engineering, Product Management, Quality, and Operations teams to investigate customer ...

Somfy

Product Technical Support Agent

Dayton, NJ

Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...

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Online Technical Support Manager information

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$85.9K

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How much do online technical support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for online technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Online Technical Support Manager vs Customer Support Specialist?

AspectOnline Technical Support ManagerCustomer Support Specialist
CredentialsIT-related certifications, technical knowledgeCustomer service skills, communication
Work EnvironmentOnline, remote, or call centerCall centers, online chat, email support
Employer & IndustryTech companies, software providersRetail, telecom, tech firms
Search & Comparison IntentTechnical management, support leadershipCustomer service roles, support tasks

The Online Technical Support Manager focuses on overseeing technical support teams, managing complex issues, and ensuring technical solutions are delivered efficiently. In contrast, Customer Support Specialists handle direct customer interactions, providing assistance and resolving inquiries. While both roles require strong communication skills, the manager role emphasizes technical expertise and team leadership, whereas the specialist role centers on customer interaction and problem-solving.

What cities are hiring for Online Technical Support Manager jobs?

Cities with the most Online Technical Support Manager job openings:

What states have the most Online Technical Support Manager jobs?

States with the most job openings for Online Technical Support Manager jobs include:

What are popular job titles related to Online Technical Support Manager jobs?

For Online Technical Support Manager jobs, the most frequently searched job titles are:

Online Technical Support Manager jobs near you

Online Technical Consultancy

Washington, DC

Free the Slaves
International Affairs • 11 - 50 employees
Learn more about Free the Slavesexternal

Contractor

Re-posted 24 days ago

Key responsibilities

  • Design and adapt online training materials for the community liberation modules to ensure accessibility and engagement.

  • Develop online training presentations that are comprehensive yet concise for effective delivery.

  • Share innovative tools, methods, and tactics to facilitate effective online training sessions.

Job description

Company Description

About Free the Slaves 

Founded in 2000, Free the Slaves (FTS) is a pioneer and leader in the global effort to eradicate slavery. Our mission is to liberate those in slavery and to change the conditions that allow slavery to persist. Free the Slaves works at the grassroots level, with and through local partners, to empower vulnerable individuals and communities to achieve freedom from, and develop resistance to, slavery and trafficking, and to build national capacity to combat slavery and trafficking.

Headquartered in Washington, D.C., FTS has programs in Africa, Asia, the Caribbean, Latin America and the Middle East. 

For more information, see: www.freetheslaves.net.

Job Description

Consultancy Overview

Free the Slaves has developed three (3) training modules - Module 1 - Educating and Mobilizing Vulnerable Communities, Module 2 - Survivor Liberation, Care and Reintegration, and Module 3 - Rule of Law and in the process of completing the fourth module -  Ensuring Access to Essential Social and Economic Services. As part of it's new strategic direction, FTS is in the process of shifting its training and capacity building work to an online platform.

FTS has developed an online version content of the modules but there has been some challenges in executing practically. In addition, trainers and trainees are not able to follow careful while training delivery is ongoing - content sequencing is not well coordinated in the online version that was developed. Also, some sessions are unrealistically long, as well as the trainer not able to conduct or implement some instructions virtually. For example, the use of flip chat, participant having a gallery walk, "packing lot" for burning questions etc.

The technical consultant will play a critical role in designing the online version for FTS community liberation modules (toolkit) and supporting FTS in its organizational adaptation to expanding its online work and strategy. The technical consultant will work closely with the leadership and selected programmatic staff of Free the Slaves.

Task of Consultant

The online technical consultant will:

  Work with Senior Country Program Manager for Ghana by providing regular updates and incorporate feedback from other Senior Staff of Free the Slaves

  Develop a better virtual adaptation of the training material for easy access, usage and engaging online participant

  Develop online training presentation on the modules that is comprehensive but can be delivered within the shortest time possible

  Share with FTS innovative tools to ensure effective online trainings, including training methods and tactics

FTS anticipated duration for this consultancy would be 20 days minimum and 25 days maximum.

Qualifications

Qualifications

  5+ years of progressive experience in developing online training materials, and a proven online training expertise

  Demonstrated experience and skills in online training, including online materials development and implementation

  Experience overseeing trainings and modules development

  Fluency in English (written and spoken) with excellent communication skills

Additional Information

Application Process & Proposal Submission Instructions

Applicants should submit a tailored cover letter that outlines your interest and experience, a resume, and a list of three references as one (1) word or pdf document.

Deadline for Submissions: 19th September 2021

Interested applicants are encouraged to apply quickly, as consideration of consultancy candidates will be done on a rolling basis, and the position will be filled as soon as possible.

Free the Slaves is an equal-opportunity organization. Qualified applicants are considered for consultancies without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.

Apply