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Online Support Jobs in Decatur, IL (NOW HIRING)

We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

Outside Sales Representative

Decatur, IL · On-site

$101K - $119K/yr

... support * Best-in-class digital marketing offerings in partnership with Google, Amazon, Instagram ... If you need reasonable accommodation and/or are having difficulty completing our online application ...

The Investment Program at CEFCU supports the local community and you will be joining a team that is ... Three or more years of investment sales experience Apply online at: By submitting an application ...

Plus, we're proud to give back -- supporting local organizations, clubs, and sports teams ... online training and certification modules. • Physical dexterity required (the ability to move up ...

Unlimited access to free continuing education (live and online) to keep your skills and knowledge ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

Unlimited access to free continuing education (live and online) to keep your skills and knowledge ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

Unlimited access to free continuing education (live and online) to keep your skills and knowledge ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

Plus, we're proud to give back -- supporting local organizations, clubs, and sports teams ... online training and certification modules. • Physical dexterity required (the ability to move up ...

Unlimited access to free continuing education (live and online) to keep your skills and knowledge ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

Plus, we're proud to give back -- supporting local organizations, clubs, and sports teams ... online training and certification modules. • Physical dexterity required (the ability to move up ...

Associate Dentist

Forsyth, IL · On-site

$1.0K/day

Unlimited access to free continuing education (live and online) to keep your skills and knowledge ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

Retail Sales Associate Full Time

Forsyth, IL

$13.75 - $15.75/hr

Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience ... Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ...

Retail Sales Associate Full Time

Forsyth, IL

$13.75 - $15.75/hr

Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience ... Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ...

Retail Sales Associate Part Time

Forsyth, IL

$13.75 - $15.75/hr

Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience ... Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ...

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Showing results 1-20

Online Support information

See Decatur, IL salary details

$11

$18

$25

How much do online support jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for online support in Decatur, IL is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.81 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are Online Support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
What cities near Decatur, IL are hiring for Online Support jobs? Cities near Decatur, IL with the most Online Support job openings:
Infographic showing various Online Support job openings in Decatur, IL as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, and 9% Part Time. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $37,510 per year, or $18 per hour.
Car Electronics Installer

Car Electronics Installer

Best Buy

Forsyth, IL

Full-time

Life, Retirement

Posted yesterday


Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,751 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers


Job description

As a Car Electronics Installer, you’ll install new technology into customers’ vehicles in the installation bay of our local Best Buy store. You’ll also share advice, best practices and product recommendations with customers and other employees. If you have a passion for cars and tech, we’ll provide the trainings and certifications you need to perform at an expert level. Internally, this role is known as an Autotech Agent, and it provides opportunities to advance to Autotech Agent Level 2.
What you’ll do
  • Install car electronics, including T-harness remote starts, stereos, speakers, dash cameras, backup cameras, amplifiers and in-dash units
  • Use provided guides to identify compatible mobile electronic products and complete installation projects
  • Verify vehicle make and model and communicate any compatibility concerns prior to installation
  • Provide a high level of customer service
  • Complete required trainings and certifications
Basic qualifications
  • Current, valid driver’s license
  • Have and maintain a driving record that meets Best Buy’s safety standards (e.g., minimal number of violations/accidents)
Preferred qualifications
  • Prior experience installing car electronics
  • Prior retail experience
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
  • Competitive pay
  • Generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full timePandoLogic. Keywords: Automotive Electronics Installer, Location: Forsyth, IL - 62535


What Best Buy employees say

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Get the full story on Breakroom


BEST BUY logo

About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966