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Online Support Jobs in Decatur, IL (NOW HIRING)

CVS

CVS Health - Retail Store Associate - Apply Now

Decatur, IL · On-site

$14 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associates may also assist with photo services, online order pickups, inventory tasks, and supporting the pharmacy area when needed. This position typically pays $14 to $18 per hour, with ...

New

Millikin University

Graduate Writing Tutor

Decatur, IL · On-site

... support graduate students in an online tutoring environment. • Ability to lead writing workshops. • Flexible meeting times. Application Instructions Qualified applicants should submit a cover ...

Walgreens

Photo Specialist

Lincoln, IL

$16.50 - $22/hr

... support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by ...

Walgreens

Photo Specialist

Lincoln, IL · On-site

$16.50 - $22/hr

... support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by ...

Walgreens

Photo Specialist

Decatur, IL · On-site

$16.50 - $21.75/hr

... support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by ...

Walgreens

Photo Specialist

Decatur, IL · On-site

$16.50 - $21.75/hr

... support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by ...

McDonald's

Guest Experience Lead (GEL)

Clinton, IL · On-site

$15 - $17/hr

  • Retirement

You'll support the team and help create a welcoming, efficient restaurant environment. Key ... Free college through Colorado Technical University Online * 401(k) with company match * Free meal ...

McDonald's

Guest Experience Lead (GEL)

Lincoln, IL · On-site

$15 - $17/hr

  • Retirement

You'll support the team and help create a welcoming, efficient restaurant environment. Key ... Free college through Colorado Technical University Online * 401(k) with company match * Free meal ...

Walgreens

Photo Specialist

Decatur, IL · On-site

$15 - $17.50/hr

... support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by ...

Walgreens

Photo Specialist

Lincoln, IL · On-site

$15 - $17.50/hr

... support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by ...

Walgreens

Photo Specialist

Decatur, IL · On-site

$15 - $17.50/hr

... support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by ...

General Nutrition Centers

Sales Associate - PT

Decatur, IL · On-site

$13.50 - $18.50/hr

Fulfill online orders timely and accurately in compliance with company guidelines. * Boost product ... Support store management in the opening, closing and operating of a retail store. This includes ...

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL

$16.50 - $24.82/hr

The specialist also supports concurrent review processes for patients actively receiving care ... Online forms, policies, and benefits enrollment tools Communication & Interpersonal Skills

Memorial Health

Insurance Pre-Auth Spec I

Lincoln, IL

$16.50 - $24.82/hr

The specialist also supports concurrent review processes for patients actively receiving care ... Online forms, policies, and benefits enrollment tools Communication & Interpersonal Skills

AutoZone

Part Sales Manager - Part Time

Decatur, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Through operational oversight and team development, store management supports AutoZone's mission of ... Online Application: An online application is required. Click the Apply button to complete your ...

AutoZone

Part Sales Manager - Full Time

Lincoln, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Through operational oversight and team development, store management supports AutoZone's mission of ... Online Application: An online application is required. Click the Apply button to complete your ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... information and support. In this fast-paced department, you'll have the opportunity to impact ... Prepare, box, and wrap customer purchases and online orders for shipment * Calculate service ...

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... information and support. In this fast-paced department, you'll have the opportunity to impact ... Prepare, box, and wrap customer purchases and online orders for shipment * Calculate service ...

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Showing results 41-60

All JobsOnline Support JobsOnline Support Jobs in Decatur, IL

Online Support information

See Decatur, IL salary details

$11

$18

$25

How much do online support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for online support in Decatur, IL is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.81 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
More about Online Support jobs

What job categories do people searching Online Support jobs in Decatur, IL look for?

The top searched job categories for Online Support jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Online Support jobs?

Cities near Decatur, IL with the most Online Support job openings:

Online Support jobs near you
Infographic showing various Online Support job openings in Decatur, IL as of August 2026, with employment types broken down into 56% Full Time, 23% Part Time, and 21% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $37,510 per year, or $18 per hour.

CVS Health - Retail Store Associate - Apply Now

CVS

Decatur, IL • On-site

$14 - $18/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,338 frontline employees who took The Breakroom Quiz

89th of 112 rated pharmacies

Job description

CVS Health is seeking Retail Store Associates to assist customers, operate cash registers, and support daily retail store operations. Retail Store Associates are responsible for greeting customers, processing transactions, handling cash and card payments, assisting customers with product questions, stocking shelves, organizing merchandise, setting up displays, and maintaining store cleanliness. Associates may also assist with photo services, online order pickups, inventory tasks, and supporting the pharmacy area when needed. This position typically pays $14 to $18 per hour, with opportunities for overtime pay, holiday pay, and shift differential pay for overnight or weekend shifts depending on location and experience. Retail Store Associates are responsible for providing customer service, operating registers, stocking shelves, organizing merchandise, assisting customers with finding products, processing returns, helping with photo printing services, assisting with online order pickups, and maintaining store organization and cleanliness. Employees must follow CVS customer service policies, cash handling procedures, and store operational guidelines. Full-time and part-time employees may be eligible for benefits including health, dental, and vision insurance, 401(k) with company match, paid time off, employee discount programs, tuition assistance programs, and opportunities for advancement into Shift Supervisor, Assistant Store Manager, or Store Manager roles. Some locations may also offer attendance incentives and performance-based bonuses.

What CVS Health employees say

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