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Online Support Jobs in Decatur, IL (NOW HIRING)

Rural King

Front End Lead (Illinois)

Decatur, IL

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Oversee the Buy Online Pick Up in Store (BOPIS) process, customer interactions with online ...

Rural King

Front End Lead (Illinois)

Decatur, IL · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Oversee the Buy Online Pick Up in Store (BOPIS) process, customer interactions with online ...

Rural King

Front End Lead (Illinois)

Decatur, IL · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... Oversee the Buy Online Pick Up in Store (BOPIS) process, customer interactions with online ...

tbg

Hourly - Day Porter

Chestnut, IL · On-site

$16/hr

Free Online Classes; Mental Health & Financial Support * Location: Chestnut Dr, High Point, NC 27262 (On-site) * Schedule: Monday-Friday, 9:00 am - 5:30 pm (Full-Time) * Requirements: Reliable ...

tbg

Hourly - Day Porter

Chestnut, IL · On-site

$16/hr

Free Online Classes; Mental Health & Financial Support * Location: Chestnut Dr, High Point, NC 27262 (On-site) * Schedule: Monday-Friday, 9:00 am - 5:30 pm (Full-Time) * Requirements: Reliable ...

tbg

Hourly - Day Porter

Chestnut, IL

$16/hr

Free Online Classes; Mental Health & Financial Support * Location: Chestnut Dr, High Point, NC 27262 (On-site) * Schedule: Monday-Friday, 9:00 am - 5:30 pm (Full-Time) * Requirements: Reliable ...

Best Buy

Retail Sales Associate

Forsyth, IL · On-site

$13.75 - $15.75/hr

We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

Best Buy

Retail Sales Associate

Forsyth, IL · On-site

$13.75 - $15.75/hr

We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

Best Buy

Retail Sales Associate

Forsyth, IL

$13.75 - $15.75/hr

We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

Best Buy

Car Electronics Installer

Forsyth, IL · On-site

$15 - $19.48/hr

We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

Best Buy

Retail Sales Associate

Forsyth, IL · On-site

$15 - $17.88/hr

We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

Metro One LPSG

Part Time- Unarmed Security Officer

Decatur, IL · On-site

$15.50 - $18.50/hr

If you're ready to be part of a company that values your commitment and supports your career goals ... Easy Online Application Process - Get started in minutes! Your Responsibilities: * Deliver ...

Sports Clips

Hair Stylist

Forsyth, IL · On-site

$27 - $37/hr

... offer the tools, support, and training to help you succeed. Location: Sport Clips Haircuts of ... For more information, call or text Jessica King at (217) 872-6200 Or apply online today: www ...

Staples

Retail Sales Supervisor (Forsyth, IL)

Forsyth, IL · On-site

$17 - $17.25/hr

Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ... Remain available and always support an engaging environment * Complete daily tasks for ...

Best Buy

Car Electronics Installer

Forsyth, IL

We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

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Showing results 1-20

All JobsOnline Support JobsOnline Support Jobs in Decatur, IL

Online Support information

See Decatur, IL salary details

$11

$18

$25

How much do online support jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for online support in Decatur, IL is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.81 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are Online Support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
More about Online Support jobs
What cities near Decatur, IL are hiring for Online Support jobs? Cities near Decatur, IL with the most Online Support job openings:
Online Support jobs near you
Infographic showing various Online Support job openings in Decatur, IL as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, and 9% Part Time. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $37,510 per year, or $18 per hour.
Nurse Director of Mental Health Program

Nurse Director of Mental Health Program

Psychiatric Medical Care

Monticello, IL

$90K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Description

Salary up to $90,000/ year based upon experience and licensure

$5000 sign-on bonus

RN or LPN Required

Monticello, IL Onsite

Patient Population older adults ages 65 and above.


Responsibilities:

  • Lead a small disciplinary team comprised of a psychiatric physician, therapist, and medical office coordinator providing services to the senior population.
  • Engage with your local community through education (presentations, one-on-one meetings, etc.)
  • Referral development through hospital staff, providers, and community resources
  • Growing and maintaining patient census
  • Ensure compliance through professional and ethical guidelines
  • Other duties as assigned

Work-Life Balance:

  • Monday-Friday 
  • No Weekends 
  • No On-Call
  • 7 Paid Holidays Off Per Year

Competitive Benefits:

  • Practically Free Vision & Dental
  • Medical Starting As Low As $70/Month
  • Matching 401k - Vested on day one
  • Furthering Education Assistance
  • PTO accrual

Unmatched Clinical Support:

  • We have online resources at your fingertips 24/7, including a group curriculum toolkit. 
  • We connect you with our top RN Directors for peer-to-peer training and support.
  • Previous Senior Life Solution employees ready to train you.

About us:

Senior Life Solutions is an intensive outpatient therapy program designed to meet the unique needs of individuals, typically 65 and older, experiencing depression and/or anxiety related to life changes often associated with aging.

www.psychmc.com


Requirements

  • RN or LPN required
  • Graduation from a state-approved school of nursing if applicable
  • Psychiatric experience preferred
  • Management/Admin experience preferred 
  • Passion for working with Older Adults preferred
  • Work with kindness and accountability to enhance the quality of life for our patients. required 

 *   This facility does both drug and tobacco testing.


Apply