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Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain, are found in 51+ million homes, and 14 million+ people rely on the myQ app daily.

This role is within Chamberlain Group's Engineering Function. This manager leads engineering teams focused on building and delivering AI capabilities that power intelligent, connected home experiences for our customers. This is a US-based leadership role managing a distributed engineering team.

Engineering teams in this role are responsible for the real-time data serving infrastructure that powers personalized, low-latency experiences; the agentic interface and LLM orchestration layer that enables intelligent interactions with customers; and the machine learning models that detect anomalies and surface insights to keep customers informed and in control of their connected home.

This role will work with cross-functional teams across architecture, product, AI/ML ops, and the Video Intelligence team. Success in this role is to deliver and maintain the platform as a unified source of truth to deliver intelligent, personalized experiences to customers.

This is a senior software engineering leadership role - strong programming fundamentals and hands-on fluency with real-time serving, LLM systems, and ML pipelines are required.

Job Responsibilities:

• Own end-to-end engineering delivery of the real-time data serving infrastructure, including data serving layers, search indexes, and online feature delivery
• Drive engineering reliability and scalability of the real-time model serving infrastructure
• Lead engineering delivery of the agentic interface end-to-end
• Own LLM orchestration architecture for dialogue management, context handling, and session continuity
• Own customer insight modeling pipeline and ensure high accuracy
• Lead machine learning pipeline engineering that surfaces insights about connected home usage patterns
• Manage sprint-cadence delivery across engineering teams with clear ownership, unblocking, and accountability
• Work closely with cross-functional teams across architecture, product, AI/ML ops, and the Video Intelligence team to manage feature and data dependencies
• Drive observability standards: APM span hierarchy, cost monitoring, escalation rate tracking, and alert thresholds
• Lead drift detection, confidence scoring pipeline monitoring, and production rollback readiness
• Prepare and deliver team health updates and milestone reviews to leadership
• Operate fluidly as a first-line or second-line manager depending on project needs - directly managing engineers when hands-on delivery leadership is required, and leading through senior engineers who manage their own teams in steadier execution phases
• Develop and grow Senior Engineers into technical leads who can carry day-to-day team ownership, while maintaining direct coaching relationships across the full team
• Lead hiring and onboarding of engineers
• Build a high-trust, high-velocity team culture
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group's reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Job Requirements:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field
• 7+ years of software engineering experience, including 3+ years in an engineering leadership or management role
• Demonstrated ownership of real-time serving infrastructure and machine learning pipelines at production scale: low-latency APIs, feature stores, embedding indexes, model serving, or online scoring layers
• Experience building or leading LLM-powered or agentic systems: conversational AI, LLM orchestration, retrieval-augmented generation (RAG), or dialogue management
• Experience with ML behavioral modeling, anomaly detection, or time-series analysis
• Experience managing distributed engineering teams spanning geographies and employment models
• Proven track record delivering production APIs with strict SLA requirements (uptime and observability standards).

Knowledge, Skills, and Abilities:

• Strong software engineering fundamentals: production-quality Python, system design, code review practices, and automated testing - this is not a configuration or no-code role
• Deep understanding of real-time serving architecture: API gateway patterns, vector search, and feature store read paths
• Working knowledge of LLM orchestration frameworks (LangChain or equivalent), retrieval-augmented generation (RAG) pipelines, prompt engineering, and AI agent workflow design
• Familiarity with ML anomaly detection techniques: behavioral baselines, scoring pipelines, false-positive management
• Experience with production observability tooling (Datadog APM or equivalent): span tracing, cost monitoring, alert threshold management
• Strong communication and stakeholder management skills - comfortable bridging distributed engineering execution with product and AI leadership
• Able to operate with autonomy in a fast-moving environment; capable of defining process where none yet exists

Other:

• Ability to travel up to 10% of the time domestically and internationally

Preferred Job Requirements:

• Master's degree in Computer Science, Computer Engineering, or related field
• AWS Certified Machine Learning Specialty or equivalent cloud ML certification
• Experience in IoT, smart home, or consumer device ecosystems where AI operates at or near the edge
• Background in occupancy modeling, event-sequence pipelines, or behavioral data for connected devices
• Prior experience building or scaling a real-time decisioning layer that interfaces between a data platform and user-facing product surfaces

Knowledge, Skills, and Abilities:

• Familiarity with OpenSearch, pgvector, or equivalent embedding index infrastructure
• Understanding of A/B experimentation infrastructure and feature flag-driven rollout strategies
• Experience with ArgoCD, CI/CD pipelines, and gradual traffic ramp strategies for ML model deployments

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.