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Online Live Chat Operator Jobs (NOW HIRING)

Qode

Remote Live Chat Agent

$28/hr

Remote Live Chat Support Representative Location: Remote, United States Workplace Type: Remote ... support through online chat, email, and other digital communication channels. You will be ...

Burjline Builders

Online Chat Representative

Manhattan, NY · On-site

$17.75 - $24/hr

Online Chat Representative An Online Chat Representative provides customer support through live chat, messaging platforms, or email. The role involves answering customer questions, resolving issues ...

Burjline Builders

Online Chat Representative

New York, NY · On-site

$17.50 - $23.75/hr

An Online Chat Representative provides customer support through live chat, messaging platforms, or email. The role involves answering customer questions, resolving issues, providing product or ...

NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Description - Applicant MUST live in California Make a difference in hundreds of lives a week! We ... Then bi-weekly online meetings with direct manager. • Bi-Monthly staff meeting (ability to attend ...

Qode

Remote Live Chat Support Representative

$22 - $36/hr

Remote Live Chat Support Representative Location: Remote, Global Workplace Type: Remote About the ... our online chat platform. Your responsibilities will include providing prompt and accurate ...

Qode

Remote Live Chat Support Representative

$22 - $36/hr

Remote Live Chat Support Representative Location: Remote, Global Workplace Type: Remote About the ... our online chat platform. Your responsibilities will include providing prompt and accurate ...

Qode

Remote Live Chat Support Representative

CA · On-site +1

$22 - $36/hr

Remote Live Chat Support Representative Location: Remote, Global Workplace Type: Remote About the ... our online chat platform. Your responsibilities will include providing prompt and accurate ...

Qode

Remote Live Chat Support Representative

$22 - $36/hr

Remote Live Chat Support Representative Fracture Diagnostics International is actively seeking a ... our online chat platform. Your responsibilities will include providing prompt and accurate ...

NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Description - Applicant MUST live in California Make a difference in hundreds of lives a week! We ... Then bi-weekly online meetings with direct manager. • Bi-Monthly staff meeting (ability to attend ...

DR Horton, Inc.

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

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Online Live Chat Operator information

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How much do online live chat operator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for online live chat operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is an online live chat operator?

Online Live Chat Operators are customer service professionals who engage with customers via live chat platforms on websites or apps. Their main role is to answer questions, provide support, and resolve issues in real time, often handling multiple conversations simultaneously. They may also assist with sales inquiries, technical problems, or general information requests, depending on the company's needs. This role requires strong communication skills, fast typing, and the ability to multitask effectively.

What are the key skills and qualifications needed to thrive as an online live chat operator?

To thrive as an Online Live Chat Operator, you need excellent written communication, fast and accurate typing, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with live chat software platforms, CRM systems, and ticketing tools is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude make someone stand out in this position. These skills are crucial for delivering timely, effective support and ensuring a positive customer experience in a digital environment.

What are some common challenges faced by online live chat operators, and how can they be managed?

Online Live Chat Operators often encounter high volumes of simultaneous conversations, which can be challenging to manage efficiently. Staying organized and utilizing chat management tools are key to maintaining accuracy and providing timely responses. Additionally, operators may face difficult or upset customers, so strong communication and conflict resolution skills are essential. Regular training and support from the team can help operators continuously improve their service quality and manage stress effectively.

What is the difference between Online Live Chat Operator vs Customer Service Representative?

AspectOnline Live Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote or office-based, online chat platformsCall centers, retail, or office settings, phone and email
Industry UsageCustomer support via live chat on websitesCustomer support via phone, email, or in person
Search & Comparison IntentOnline Live Chat Operator vs Customer Service Representative

Online Live Chat Operators primarily handle customer inquiries through live chat platforms, focusing on quick, written communication. Customer Service Representatives may handle multiple channels, including phone and email, and often work in various settings. While both roles require strong communication skills, Online Live Chat Operators specialize in digital, text-based support, making them ideal for online businesses seeking immediate, written customer assistance.

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Online Live Chat Operator jobs near you
Infographic showing various Online Live Chat Operator job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 66% Full Time, 29% Part Time, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

Live Chat Specialist

Sunrise, FL • On-site

Norwegian Cruise Line Holdings Ltd
Traveler Accommodation • 10K+ employees
Learn more about Norwegian Cruise Line Holdings Ltdexternal

Full-time

Posted 21 days ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
Serve as the primary chat contact for prospective and existing guests, as well as travel advisors, via the Regent Seven Seas Cruises website. Provide prompt, knowledgeable support on reservations, payments, itineraries, promotions, and policies, while ensuring a consistently exceptional service experience. Handle daily chat interactions with a focus on quality assurance, cruise sales, response times, and schedule adherence. Collaborate regularly with internal teams and engage with external customers to resolve reservation-related issues and promote the Regent experience through professional, service-focused communication.
DUTIES & RESPONSIBILITIES
  • Promptly respond to inbound web chats from guests and travel advisors, identifying and resolving inquiries with professionalism and timely follow-up.
  • Build strong relationships by delivering exceptional service that enhances the guest experience.
  • Manage multiple chats and inbound calls simultaneously, maintaining accuracy and attention to detail.
  • Research and resolve booking-related issues, including changes, cancellations, payments, and website support.
  • Maximize sales opportunities during chats by promoting the Regent Seven Seas Cruises experience, suite upgrades, excursions, hotel packages, and onboard enhancements.
  • Accurately document all leads in Salesforce for effective follow-up and tracking.
  • Stay current on promotions, policies, procedures, and product updates through meetings, training sessions, and internal communications.
  • Use company tools and resources-such as the reservation system, website, and training materials-to provide up-to-date, accurate information.
  • Support inbound sales and service calls as directed by management.

QUALIFICATIONS
DEGREE TYPE:
High School Diploma
EXPERIENCE
Minimum 1 year of customer service experience. Cruise/Travel experience preferred. Live/Web Chat experience preferred.
COMPETENCIES/SKILLS
  • Excellent written communication skills with the ability to deliver clear, concise, and professional responses through text-based platforms.
  • Strong working knowledge of Regent Seven Seas Cruises products, including fleet details, itineraries, and service offerings.
  • Proficiency in using Salesforce and the NVS Reservations system.
  • Exceptional customer service skills with the ability to resolve inquiries, troubleshoot issues, and make sound decisions.
  • Proven sales skills with the ability to identify and capitalize on upsell opportunities during guest and advisor interactions.
  • Ability to multitask effectively, managing simultaneous chat and phone communications when needed.
  • Comfortable navigating and operating multiple computer systems and applications concurrently.
  • Flexibility to work rotating shifts, including weekends (Saturdays and Sundays), as required by business needs.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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