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Online Inbound Call Center Jobs in Racine, WI (NOW HIRING)

EMPIRE HOME REMODELING INC

Call Center Confirmer

Milwaukee, WI · On-site

$15.75 - $19.75/hr

We are a fast-growing home remodeling company looking for a motivated and dependable Call Center Confirmer to join our team! In this role, you will be responsible for contacting homeowners to confirm ...

ALEC

Call Center MSR

Gurnee, IL · On-site

$18.32 - $30.54/hr

Assists with Online Banking and E-Services trouble shooting / general inquiries. * Works hand in ... Two (2) years of customer service or retail sales experience in a call center The base pay for this ...

Collins Consulting

Medical Call Center

Antioch, IL · On-site

A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting. * Strong attention to detail, critical thinking, and can work independently with minimal direction. * High ...

Edgeless Beauty Group

Guest Services

Milwaukee, WI · On-site

$13.25 - $16.25/hr

Hospitality experience in a Five-Star call center environment preferred * Outbound and inbound call experience strongly preferred * OR a minimum of 3 years of experience at Neroli Salon & Spa

Edgeless Beauty Group

Guest Services

Milwaukee, WI · On-site

$16 - $17/hr

Hospitality experience in a Five-Star call center environment preferred * Outbound and inbound call experience strongly preferred * OR a minimum of 3 years of experience at Neroli Salon & Spa

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Online Inbound Call Center information

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How much do online inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online inbound call center in Racine, WI is $16.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the most commonly searched types of Inbound Call Center jobs in Racine, WI? The most popular types of Inbound Call Center jobs in Racine, WI are:
What are popular job titles related to Online Inbound Call Center jobs in Racine, WI? For Online Inbound Call Center jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Online Inbound Call Center jobs in Racine, WI look for? The top searched job categories for Online Inbound Call Center jobs in Racine, WI are:
What cities near Racine, WI are hiring for Online Inbound Call Center jobs? Cities near Racine, WI with the most Online Inbound Call Center job openings:
Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Racine, WI as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,804 per year, or $16.3 per hour.

Customer Service Representative - Call Center

EMPIRE HOME REMODELING INC

Milwaukee, WI • On-site

$16/hr

Full-time

Re-posted 17 days ago

Job description

Empire Home Remodeling is growing fast, and we’re looking for energetic, enthusiastic, goal focused individuals to join our team.

Overview

Join our dynamic call center team as a Customer Service Representative, where your enthusiasm and dedication will drive exceptional client experiences. In this role, you will serve as the frontline ambassador for our company, providing top-tier support and solutions to a diverse customer base. Your energetic approach and excellent communication skills will help foster positive relationships, resolve inquiries efficiently, and promote customer satisfaction. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact every day.

Responsibilities:

Handle inbound and outbound calls with professionalism, enthusiasm, and a focus on customer satisfaction.

Assist clients by addressing inquiries, resolving issues, and providing detailed product or service information.

Utilize strong communication skills to explain contracts, troubleshoot problems, and guide customers through solutions effectively.

Perform data entry accurately into various systems while maintaining attention to detail and confidentiality.

Support sales initiatives by identifying customer needs and promoting relevant products or services.

Demonstrate excellent phone etiquette to ensure every interaction leaves a positive impression.

Maintain comprehensive records of customer interactions, transactions, comments, and complaints for analysis and follow-up.

Experience:

Previous call center experience is preferred but not required; we value energetic individuals eager to learn!

Familiarity with navigating multiple platforms efficiently.

Experience in customer support or client services roles that involve active listening and problem-solving.

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