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Online Helper Jobs (NOW HIRING)

Itutor

Online Tutor

New York, NY · On-site +1

Help homebound students. * Grade student assignments and tests * Assess student progress * Suggest ... Maintain required records Requirement- Online tutors must be experts on the subjects they teach. We ...

Itutor

Online Tutor

New York, NY · On-site

Reply to student messages Help homebound students. Grade student assignments and tests Assess ... Tutor training programs are also available, most of which are taught online. These programs ...

Internationalschools

Helper

Brookshire, TX

$14.50 - $18/hr

Help manage classroom behavior and routines. Prepare instructional materials and resources. Skills ... All post holders are subject to appropriate vetting procedures, including an online due diligence ...

Galaxy Service Partners

Helper

Hillsborough, NJ

$18 - $22/hr

Door Technician Helper About Door Works Door Works is a commercial door company serving customers ... If you would like to request accommodation on the basis of disability for completing this on-line ...

HyVee

Aisles Online Shopper

Ashwaubenon, WI · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Shopper

Omaha, NE · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Shopper

Columbia, MO · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Winona, MN · On-site

$13 - $15.60/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

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Online Helper information

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How much do online helper jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for online helper in the United States is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.47 per hour, depending on experience, location, and employer.

What are Online Helpers?

Online Helpers are individuals who provide assistance, support, or guidance to users over the internet. Their responsibilities can range from answering customer inquiries, troubleshooting technical problems, assisting with online orders, or offering educational support. They typically work via chat, email, or video conferencing platforms, and are employed by various organizations such as e-commerce companies, educational institutions, and tech support firms. The role requires strong communication skills, problem-solving abilities, and proficiency with digital tools.

What are some common challenges faced by Online Helpers when assisting clients remotely?

Online Helpers often encounter challenges such as clear communication barriers, managing multiple client requests simultaneously, and navigating various digital platforms or tools efficiently. Since all interactions are virtual, it can sometimes be difficult to gauge a client's tone or urgency, which requires patience and strong interpersonal skills. Staying organized and maintaining a high level of responsiveness is essential for providing effective support and ensuring client satisfaction.

What is the difference between Online Helper vs Customer Support Representative?

AspectOnline HelperCustomer Support Representative
CredentialsBasic computer skills, communication skillsSame as Online Helper, sometimes with additional product knowledge
Work EnvironmentRemote, online platformsRemote or in-office, customer service centers
Industry UsageFreelance, gig economy, online platformsCorporate, retail, service industries
Job FocusAssisting users with tasks, troubleshooting, guidanceHandling customer inquiries, resolving issues, providing information

Online Helpers and Customer Support Representatives both assist users and customers remotely, often requiring similar skills. However, Online Helpers typically work on a freelance basis through online platforms, focusing on task-based assistance, while Customer Support Representatives are usually employed by companies to handle customer inquiries and support in a more structured environment.

What are the key skills and qualifications needed to thrive as an Online Helper, and why are they important?

To thrive as an Online Helper, strong communication skills, problem-solving abilities, and a good command of written English are essential, often paired with a high school diploma or equivalent. Familiarity with customer support platforms, chat systems, and basic troubleshooting tools is typically required. Patience, empathy, and active listening help Online Helpers stand out by effectively understanding and addressing user concerns. These skills and qualities are vital for ensuring positive user experiences and efficient resolution of issues in a remote, digital environment.
What cities are hiring for Online Helper jobs? Cities with the most Online Helper job openings:
What are the most commonly searched types of Online jobs? The most popular types of Online jobs are:
What states have the most Online Helper jobs? States with the most job openings for Online Helper jobs include:
What job categories do people searching Online Helper jobs look for? The top searched job categories for Online Helper jobs are:
Online Helper jobs near you
Infographic showing various Online Helper job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,322 per year, or $17.9 per hour.
SharePoint Online Help Desk Support Specialist

SharePoint Online Help Desk Support Specialist

Agelix Consulting

Washington, DC • On-site

Full-time

Posted 6 days ago

Job description

SharePoint Online Help Desk Support Specialist

Location: Washington D.C.

 We are seeking a highly motivated and skilled SharePoint Online Help Desk Support Specialist to provide expert technical assistance and ensure seamless operations for our SharePoint Online community in Washington D.C. This pivotal role involves delivering timely troubleshooting, advanced problem resolution, and specialized technical guidance, all while minimizing interruptions to critical business operations. The ideal candidate will possess a deep understanding of SharePoint Online functionalities and adhere to industry best practices for web-based support.

Key Responsibilities: The SharePoint Online Help Desk Support Specialist will be responsible for, but not limited to:

  • Tier 1/2 Support & Troubleshooting: Serve as the primary point of contact for all SharePoint Online related technical issues, troubleshooting, and resolving incoming help requests efficiently and effectively.
  • Documentation & Knowledge Management: Develop, maintain, and update comprehensive help desk procedures, knowledge base articles, FAQs, and other documentation to ensure efficient support processes and promote self-service capabilities for users.
  • Reporting & Metrics: Generate and maintain detailed help desk reporting metrics, including but not limited to: ticket number, date opened, problem summary, status, customer name/organization, assigned technician, resolution details, and resolution date. Utilize these reports to identify trends and continuously improve service delivery.
  • Ticket Lifecycle Management:
    • Manage the full lifecycle of help desk tickets received via various channels (email, phone, instant message, direct ticket submission).
    • Ensure all support requests are accurately logged and a ticket is created for tracking purposes.
    • Provide timely acknowledgement of all tickets within one hour of receipt.
    • Prioritize and resolve simple and low-complexity support requests immediately.
    • For complex issues requiring more investigation, communicate estimated resolution timelines transparently to the user community.
    • Collaborate closely with the Government OIT-PM to determine and align on request priorities, ensuring critical business needs are met.
  • Proactive Communication: Proactively communicate important updates, system outages, planned maintenance, and changes to operational procedures to the user community to minimize disruption and keep stakeholders informed.
  • Best Practices: Apply technical and industry-wide web-based best practices in all troubleshooting, problem resolution, and support activities.

Qualifications:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
  • Experience:
    • Minimum of 3-5 years of proven experience in IT help desk support or a similar technical support role.
    • Demonstrated expertise and hands-on experience with Microsoft SharePoint Online, including administration, configuration, and user support.
    • Experience with various help desk ticketing systems and IT Service Management (ITSM) best practices.
    • Proven experience in creating and maintaining detailed technical documentation and knowledge base articles.
  • Skills & Abilities:
    • Exceptional troubleshooting and problem-solving skills with a logical and methodical approach.
    • Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
    • Excellent customer service orientation and interpersonal skills.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.
    • Self-motivated with the ability to work independently and as part of a collaborative team.
    • Familiarity with Microsoft 365 ecosystem components is a plus.