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Online Helpdesk Jobs in Springfield, VA (NOW HIRING)

AAC

Helpdesk Manager

Washington, DC

Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

Chenega MIOS

VIP Helpdesk Analyst

Arlington, VA · On-site

$39.29/hr

Req ID: 41816 Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

New

Chenega Corporation

VIP Helpdesk Analyst

Arlington, VA · On-site

$52.88/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

New

SecuriGence

VIP Helpdesk Analyst

Arlington, VA · On-site

$39.29/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

VIP Helpdesk Analyst

Arlington, VA

$39.29/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

New

SecuriGence

VIP Helpdesk Analyst

Arlington, VA · On-site

$52.88/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

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Showing results 21-40

All JobsOnline Helpdesk JobsOnline Helpdesk Jobs in Springfield, VA

Online Helpdesk information

See Springfield, VA salary details

$13

$24

$35

How much do online helpdesk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for online helpdesk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What are the most commonly searched types of Helpdesk jobs in Springfield, VA?

The most popular types of Helpdesk jobs in Springfield, VA are:

What are popular job titles related to Online Helpdesk jobs in Springfield, VA?

For Online Helpdesk jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Online Helpdesk jobs in Springfield, VA look for?

The top searched job categories for Online Helpdesk jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Online Helpdesk jobs?

Cities near Springfield, VA with the most Online Helpdesk job openings:

Online Helpdesk jobs near you
Infographic showing various Online Helpdesk job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 33% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.

Helpdesk Specialist

SMS Data Products Group, Inc.

Fort Belvoir, VA

Full-time

Posted 26 days ago

Job description

SMS is hiring a Helpdesk Specialist (Intermediate) to support Defense Threat Reduction Agency (DTRA) on the Integrated Information Technology Support Services (I3TS) contract. The role operates within the Service Desk function, which serves as the single, initial contact point for customers and mission partners to resolve incidents and problems for DTRA infrastructure, networks, applications, and systems.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

*****Short Term Assignment Approximately thru November 2026****This could be a little longer.

  • Install, configure, and upgrade desktop computers, laptops, printers, and other peripherals.
  • Install and configure operating systems (primarily Windows) and various software applications.
  • Troubleshoot and resolve hardware and software issues in a timely manner.
  • Perform network troubleshooting and connectivity support.
  • Provide technical support and training to end-users.
  • Document all work performed in our help desk ticketing system.
  • Maintain an inventory of all IT assets.
  • Assist with the setup of new workstations.

Required Qualifications

  • Must possess an active DoD Top Secret/SCI security clearance.
  • Proven experience as a Desktop Support Engineer, IT Technician, or similar role.
  • Strong knowledge of computer hardware, software, and peripherals.
  • Experience with installing internal computer components (e.g., RAM, hard drives, video cards) and their corresponding drivers.
  • Experience with KVM switches and setting up multi-monitor configurations.
  • Experience with Windows operating systems (Windows 10, Windows 11).
  • Familiarity with basic network protocols (TCP/IP, DHCP, DNS).
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Req # 2026-5442

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