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Online Desktop Support Jobs in Winnipeg, MB (NOW HIRING)

As an Installation Support Tech, you will provide technical support at any of our brick and mortar, mobile, or on-site locations. Core Duties * Prepare orders * Stock shelves with various six boxes ...

Support all production shifts through shift work and/or on call as required. Training on day shift. Responsibilities Production Support (daily) Requires shift work and/or on-call as required ...

Bilingual Operations Trainer

Winnipeg, MB · On-site

CA$65K - CA$80K/yr

... System) online learning solutions * Support development of appropriate courseware tools and ... In-depth, hands-on knowledge of enterprise and desktop applications (e.g. Epic, BenefitPoint, CSR24 ...

Online Desktop Support information

See Winnipeg, MB salary details

$10

$25

$45

How much do online desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online desktop support in Winnipeg, MB is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.95 and $28.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Desktop Support professional, and why are they important?

To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.

What are some typical challenges faced by Online Desktop Support professionals, and how can they be managed effectively?

Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.

What is an Online Desktop Support specialist?

An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.

What is the difference between Online Desktop Support vs Help Desk Technician?

AspectOnline Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, client-site support via online toolsHelp desk, call centers, on-site support
Industry UsageIT service providers, tech companiesCorporate IT departments, MSPs
Common TasksRemote troubleshooting, software installationTicket management, user support, issue resolution

Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.

What are the most commonly searched types of Desktop Support jobs in Winnipeg, MB? The most popular types of Desktop Support jobs in Winnipeg, MB are:
What are popular job titles related to Online Desktop Support jobs in Winnipeg, MB? For Online Desktop Support jobs in Winnipeg, MB, the most frequently searched job titles are:
What job categories do people searching Online Desktop Support jobs in Winnipeg, MB look for? The top searched job categories for Online Desktop Support jobs in Winnipeg, MB are:

IT Support & Microsoft Specialist

Lambert Nemec Group

Winnipeg, MB

CA$60K - CA$70K/yr

Full-time

Posted 22 days ago


Job description

IT Systems Administrator

Position Overview:

Our client, a titan in the Canadian transportation and logistics industry with a legacy spanning nearly 70 years, is seeking a high-impact IT Systems Administrator to join their Winnipeg-based team. Shifting away from traditional desktop support, this pivotal role focuses on the core health and optimization of a national Microsoft 365 environment and robust virtualization infrastructure. Reporting to the IT leadership, you will move beyond standard troubleshooting to architect and manage the backend systems that keep 50 terminals across the country moving. If you are a self-driven technical expert who thrives on maintaining high-availability environments and modernizing cloud workflows, this is your next career move.

Responsibilities:

  • M365 Powerhouse: Act as the primary architect and administrator for the Microsoft 365 tenant, overseeing user identities, security protocols, and cloud application integration.
  • Virtualization Mastery: Design and maintain high-performance virtual environments utilizing VMware and Microsoft Hyper-V to ensure zero-downtime operations.
  • Data Integrity: Lead enterprise-wide backup and disaster recovery strategies specifically using Veeam to safeguard critical corporate data.
  • Escalated Support: Serve as the final line of defense for complex hardware and software challenges that exceed standard Level 1 and 2 protocols.
  • Lifecycle Leadership: Drive the procurement, migration, and rollout of modern hardware assets while maintaining rigorous inventory and licensing accuracy.
  • Infrastructure Oversight: Management of networked peripherals, mobile device platforms (Airwatch), and cloud-based communication systems across a national footprint.

Requirements:

  • Technical Depth: Expert-level command of Windows Server environments, Microsoft 365, and Windows 11.
  • Proven Toolkit: Hands-on experience with VMware, Hyper-V, and Veeam Backup & Replication is essential.
  • Experience: A minimum of three (3) years in a progressive Systems Administration or advanced IT Support role.
  • Education: Post-secondary degree or diploma in Computer Science, IT, or a proven equivalent of advanced field experience.
  • Operational Skills: Familiarity with enterprise tools like Atlassian JIRA, ConnectWise, and security platforms like FortiEDR.
  • Soft Skills: Top-tier communication skills with a focus on building relationships and providing a "customer-first" internal experience.
  • The Essentials: This is a full-time, permanent onsite position in Winnipeg; candidates must be eligible to travel within Canada as required.

Rewards:

  • Competitive compensation commensurate with experience.
  • Opportunity to work with a stable, privately-held national leader.
  • Comprehensive benefits and a professional, team-oriented work culture

To Apply:

Please complete our confidential online registration at www.lambertnemec.com to be considered for this opportunity or send your resume (in Word format) directly to Mike Richardson, IT Consultant at mike@lambertnemec.com quoting IT Systems Administrator in the subject line.

To view other opportunities currently available, go to: https://lambertnemec.com/career-portal/index.html#/jobs

We thank all applicants in advance. However, only those individuals who best meet our client's specifications will be contacted. All other resumes will be kept on file for future consideration.